COURSE INFORMATON
Course Title Code Semester L+P Hour Credits ECTS
Total Quality Management ENS   343 5 3 3 4

Prerequisites and co-requisites
Recommended Optional Programme Components None

Language of Instruction Turkish
Course Level First Cycle Programmes (Bachelor's Degree)
Course Type
Course Coordinator Asst.Prof.Dr. Mevhibe Oya ÇETİK
Instructors
Dr. Öğr. ÜyesiMEVHİBE OYA ÇETİK1. Öğretim Grup:A
 
Assistants
Goals
The aim of this course is to provide information about total quality management philosophy and its applications.
Content
The basic pinciples of total quality management is explained. Methods and techniques to able to apply them is taught.

Learning Outcomes
1) To learn definiton of quality and determine the scope of it
2) To distinguish the phases of total quality management and its development process
3) To identify the quality assurance system and know its properties
4) To recognize the tools and techniques for applying total quality management concept
5) To manage to calculate quality costs
6) To manage to establish quality system
7) To manage to identify EFQM model and self-evaluation consepts and apply them
8)
9)
10)
11)
12)
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14)
15)


Course's Contribution To Program
NoProgram Learning OutcomesContribution
12345
1
Has sufficient background on topics related to mathematics, physical sciences and industrial engineering.
X
2
Gains ability to use the acquired theoretical knowledge on basic sciences and industrial engineering for describing, formulating and solving an industrial engineering problem, and to choose appropriate analytical and modeling methods.
X
3
Gains ability to analyze a service and/or manufacturing system or a process and describes, formulates and solves its problems .
X
4
Gains ability to choose and apply methods and tools for industrial engineering applications.
X
5
Can collect and analyze data required for industrial engineering problems ,develops and evaluates alternative solutions.
X
6
Works efficiently and takes responsibility both individually and as a member of a multi-disciplinary team.
X
7
Can access information and to search/use databases and other sources for information gathering.
X
8
Appreciates life time learning; follows scientific and technological developments and renews himself/herself continuously.
X
9
Can use computer software in industrial engineering along with information and communication technologies.
X
10
Can use oral and written communication efficiently.
X
11
Uses English skills to follow developments in industrial engineering and to communicate with people in his/her profession.
X
12
Has a conscious understanding of professional and ethical responsibilities.
X
13
Has a necessary consciousness on issues related to job safety and health, legal aspects of environment and engineering practice.
X
14
Becomes competent on matters related to project management, entrepreneurship, innovation and has knowledge about current matters in industrial engineering.
X

Course Content
WeekTopicsStudy Materials _ocw_rs_drs_yontem
1 Quality concept, general definitions, development of quality concept Reading of relevant references Lecture
Discussion
2 Quality gurus Reading of relevant references Lecture
3 Definiton of total quality management and its principles Reading of relevant references Lecture
4 The principles of total quality management Reading of relevant references
5 KAIZEN Reading of relevant references
6 Culture of organizaiton Reading of relevant references Lecture
7 Quality costs Reading of relevant references and research Lecture
8 Methods and techniques used in applying total quality managemet Research
9 Midterm Exam preparation Testing
10 Methods and techniques used in applying total quality managemet Research Lecture
11 Quality standardization Reading of relevant references
12 Quality standardization Research
13 Preparation of quality management handbook Research Lecture
14 Preparation of quality management handbook (case study) Research
15 EFQM and self-evaluation Reading of relevant references
16-17 Final Exam preperation Testing

Recommended or Required Reading
Textbook
Additional Resources
Kalite ve Hayata İzdüşümleri, Türkay Dereli, Adil Baykasoğlu,Nobel Yayıncılık, 2003