|Course Title||Code||Semester||L+P Hour||Credits||ECTS|
|Communication *||TUR 109||1||2||2||2|
|Prerequisites and co-requisites|
|Recommended Optional Programme Components||None|
|Language of Instruction||Turkish|
|Course Level||Short Cycle Programmes (Associate's Degree)|
|Course Coordinator||Lec. Resul TELLİ|
Giving basic comunication skills and communication techniques to the students
Introduction to communication, verbal communication, listening techniques, written communication, letters, body language, negotiation, public relations, basic business etiquette and protocol
|Course's Contribution To Program|
|No||Program Learning Outcomes||Contribution|
Transfering basic knowledge about the concepts, theories and principles of the tourism and hotel management field.
Giving information about the professional standards, regulations and practices in the field of tourism and hotel management.
Giving information about internal and external environmental factors of the tourism and hotel organizations.
Giving information about the service delivery process and procedures in the field of tourism and hotel management.
Describing and applying the processes of planning, organizing, executing, coordinating and controlling functions of the tourism and hotel management.
Using the field related information in the business environment.
Using and recognizing the field related tools, technologies and physical environment.
Knowing a foreign language enough for understanding the terms of the international professional terms of tourism sector and for meeting the guest needs.
Having the basic computer knowledge as well as the ability to use the software about the information systems used in the hotel and restaurant business
Working as a team member and taking responsibility
Establishing effective interpersonal and intercultural communication
Making the health, safety and risk assessment regularly at the related field.
Adhering the ethical values and protecting the natural environment.
Being attentive about the hygiene, clothing and personal look
Constantly improving the knowledge, skills and competencies of the related field.
Having the ability to think critical, produce alternative solutions and obtain information from different sources and also analyze them
Having written and oral communication proficiency Being able to speak correct and effective, to convey information and ideas in speaking so others will understand, Having the ability to interpret and criticize, Having the high power of persuasion skill
Acting in accordance with social, scientific and professional ethical values.
|1||Introduction to Communication||Reading related chapter|
|2||Communication process and components||Reading related chapter|
|3||Communication types||Reading related chapter|
|4||Verbal Communication||Reading related chapter|
|5||Listening Skills||Reading related chapter|
|6||Written Communication||Reading related chapter|
|7||Graphical Communication||Reading related chapter|
|8||Mid Exam||Reading book and lecture notes|
|9||Managerial Communication||Reading related chapter|
|10||Organizational Communication||Reading related chapter|
|11||Mass Comminication||Reading related chapter|
|12||Public Relations||Reading related chapter|
|13||Target Group in Public Relations||Reading related chapter|
|14||Public Relations Tools||Reading related chapter|
|15||Business etiquette and protocol||Reading related chapter|
|16-17||Final Exam||Reading book and lecture notes|
|Recommended or Required Reading|