COURSE INFORMATON
Course Title Code Semester L+P Hour Credits ECTS
Communication * TUR   109 1 2 2 2

Prerequisites and co-requisites
Recommended Optional Programme Components None

Language of Instruction Turkish
Course Level Short Cycle Programmes (Associate's Degree)
Course Type
Course Coordinator Lec. Resul TELLİ
Instructors
Öğr. Gör.RESUL TELLİ1. Öğretim Grup:A
 
Assistants
Goals
Giving basic comunication skills and communication techniques to the students
Content
Introduction to communication, verbal communication, listening techniques, written communication, letters, body language, negotiation, public relations, basic business etiquette and protocol

Learning Outcomes
-


Course's Contribution To Program
NoProgram Learning OutcomesContribution
12345
1
Transfering basic knowledge about the concepts, theories and principles of the tourism and hotel management field.
X
2
Giving information about the professional standards, regulations and practices in the field of tourism and hotel management.
X
3
Giving information about internal and external environmental factors of the tourism and hotel organizations.
X
4
Giving information about the service delivery process and procedures in the field of tourism and hotel management.
X
5
Describing and applying the processes of planning, organizing, executing, coordinating and controlling functions of the tourism and hotel management.
X
6
Using the field related information in the business environment.
X
7
Using and recognizing the field related tools, technologies and physical environment.
8
Knowing a foreign language enough for understanding the terms of the international professional terms of tourism sector and for meeting the guest needs.
9
Having the basic computer knowledge as well as the ability to use the software about the information systems used in the hotel and restaurant business
10
Working as a team member and taking responsibility
X
11
Establishing effective interpersonal and intercultural communication
X
12
Making the health, safety and risk assessment regularly at the related field.
13
Adhering the ethical values and protecting the natural environment.
X
14
Being attentive about the hygiene, clothing and personal look
X
15
Constantly improving the knowledge, skills and competencies of the related field.
X
16
Having the ability to think critical, produce alternative solutions and obtain information from different sources and also analyze them
X
17
Having written and oral communication proficiency Being able to speak correct and effective, to convey information and ideas in speaking so others will understand, Having the ability to interpret and criticize, Having the high power of persuasion skill
X
18
Acting in accordance with social, scientific and professional ethical values.
X

Course Content
WeekTopicsStudy Materials _ocw_rs_drs_yontem
1 Introduction to Communication Reading related chapter
2 Communication process and components Reading related chapter
3 Communication types Reading related chapter
4 Verbal Communication Reading related chapter
5 Listening Skills Reading related chapter
6 Written Communication Reading related chapter
7 Graphical Communication Reading related chapter
8 Mid Exam Reading book and lecture notes
9 Managerial Communication Reading related chapter
10 Organizational Communication Reading related chapter
11 Mass Comminication Reading related chapter
12 Public Relations Reading related chapter
13 Target Group in Public Relations Reading related chapter
14 Public Relations Tools Reading related chapter
15 Business etiquette and protocol Reading related chapter
16-17 Final Exam Reading book and lecture notes

Recommended or Required Reading
Textbook
Additional Resources