COURSE INFORMATON
Course Title Code Semester L+P Hour Credits ECTS
Operations Room At The Front Desk * TUR   205 3 1 1.5 3

Prerequisites and co-requisites
Recommended Optional Programme Components None

Language of Instruction Turkish
Course Level Short Cycle Programmes (Associate's Degree)
Course Type
Course Coordinator Lec. Gökhan ÇOLAK
Instructors
Öğr. Gör.GÖKHAN ÇOLAK1. Öğretim Grup:A
 
Assistants
Goals
The aim of this course is to gain proficiency with the execution of the operations of the room.
Content
Control room with housekeeper report, VIP Guest, the guest to fulfill the demands, setting limits, identifying problems, Guest folios guest Folio in the detection of problematic issues, room types, room, guest entry, the preparations for more booking and the hotel's occupancy rate.

Learning Outcomes
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Course's Contribution To Program
NoProgram Learning OutcomesContribution
12345
1
Transfering basic knowledge about the concepts, theories and principles of the tourism and hotel management field.
X
2
Giving information about the professional standards, regulations and practices in the field of tourism and hotel management.
X
3
Giving information about internal and external environmental factors of the tourism and hotel organizations.
X
4
Giving information about the service delivery process and procedures in the field of tourism and hotel management.
X
5
Describing and applying the processes of planning, organizing, executing, coordinating and controlling functions of the tourism and hotel management.
X
6
Using the field related information in the business environment.
X
7
Using and recognizing the field related tools, technologies and physical environment.
X
8
Knowing a foreign language enough for understanding the terms of the international professional terms of tourism sector and for meeting the guest needs.
X
9
Having the basic computer knowledge as well as the ability to use the software about the information systems used in the hotel and restaurant business
X
10
Working as a team member and taking responsibility
X
11
Establishing effective interpersonal and intercultural communication
X
12
Making the health, safety and risk assessment regularly at the related field.
X
13
Adhering the ethical values and protecting the natural environment.
X
14
Being attentive about the hygiene, clothing and personal look
X
15
Constantly improving the knowledge, skills and competencies of the related field.
X
16
Having the ability to think critical, produce alternative solutions and obtain information from different sources and also analyze them
X
17
Having written and oral communication proficiency Being able to speak correct and effective, to convey information and ideas in speaking so others will understand, Having the ability to interpret and criticize, Having the high power of persuasion skill
X
18
Acting in accordance with social, scientific and professional ethical values.
X

Course Content
WeekTopicsStudy Materials _ocw_rs_drs_yontem
1 Control room with housekeeper report Anlatım, Soru - Cevap
2 VIP Guest Anlatım, Soru - Cevap
3 To Fulfill Guest Requests Anlatım, Soru - Cevap
4 Determining The Limits Guest Anlatım, Soru - Cevap
5 Guest Detection Of Problems Anlatım, Soru - Cevap
6 Identifying The Problems In The Guest Folio Anlatım, Soru - Cevap
7 Troubled Guest Folios Anlatım, Soru - Cevap
8 Mid-Term Exam Exam
9 Room Types Anlatım, Soru - Cevap
10 Room Allocation Anlatım, Soru - Cevap
11 Preparations For Guest Entry Anlatım, Soru - Cevap
12 Preparations For Guest Entry Anlatım, Soru - Cevap
13 Overbooking Anlatım, Soru - Cevap
14 Overbooking Anlatım, Soru - Cevap
15 The Hotel's Occupancy Rate Anlatım, Soru - Cevap
16-17 Term Exams Exam

Recommended or Required Reading
Textbook
Additional Resources