COURSE INFORMATON
Course Title Code Semester L+P Hour Credits ECTS
Quality Management Systems * TUR   211 3 2 2 3

Prerequisites and co-requisites
Recommended Optional Programme Components None

Language of Instruction Turkish
Course Level Short Cycle Programmes (Associate's Degree)
Course Type
Course Coordinator Asst.Prof.Dr. Dilek SAY
Instructors
Dr. Öğr. ÜyesiDİLEK SAY1. Öğretim Grup:A
 
Assistants
Goals
Quality procedures and operational problems will contribute to the historical process of quality cases, to explain techniques and models.
Content
Explaining in detail the quality and the standards used today disclosure of modern quality techniques and quality management system. These techniques and practices and case studies supported by the system

Learning Outcomes
-


Course's Contribution To Program
NoProgram Learning OutcomesContribution
12345
1
Transfering basic knowledge about the concepts, theories and principles of the tourism and hotel management field.
2
Giving information about the professional standards, regulations and practices in the field of tourism and hotel management.
X
3
Giving information about internal and external environmental factors of the tourism and hotel organizations.
4
Giving information about the service delivery process and procedures in the field of tourism and hotel management.
5
Describing and applying the processes of planning, organizing, executing, coordinating and controlling functions of the tourism and hotel management.
6
Using the field related information in the business environment.
7
Using and recognizing the field related tools, technologies and physical environment.
8
Knowing a foreign language enough for understanding the terms of the international professional terms of tourism sector and for meeting the guest needs.
9
Having the basic computer knowledge as well as the ability to use the software about the information systems used in the hotel and restaurant business
10
Working as a team member and taking responsibility
11
Establishing effective interpersonal and intercultural communication
12
Making the health, safety and risk assessment regularly at the related field.
13
Adhering the ethical values and protecting the natural environment.
14
Being attentive about the hygiene, clothing and personal look
15
Constantly improving the knowledge, skills and competencies of the related field.
16
Having the ability to think critical, produce alternative solutions and obtain information from different sources and also analyze them
X
17
Having written and oral communication proficiency Being able to speak correct and effective, to convey information and ideas in speaking so others will understand, Having the ability to interpret and criticize, Having the high power of persuasion skill
18
Acting in accordance with social, scientific and professional ethical values.

Course Content
WeekTopicsStudy Materials _ocw_rs_drs_yontem
1 Quality definition Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
2 Fundamentals of Quality Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
3 Total Qualirt Management Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
4 Standart and Standardization Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
5 Quality Management System Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
6 Quality Control and Quality Improvement Tools Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
7 ISO 9000 Standards Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
8 Mid-Term Exam Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
9 Explaining of ISO 9000 Standard by Example: Introduction Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
10 Explaining of ISO 9000 Standard by Example: Documents and Records Control Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
11 Explaining of ISO 9000 Standard by Example: Management Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
12 Explaining of ISO 9000 Standard by Example: Human Resource Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
13 Explaining of ISO 9000 Standard by Example: Production and Products Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
14 Explaining of ISO 9000 Standard by Example: Purchaising Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
15 Explaining of ISO 9000 Standard by Example: Preventative and Corrective Actions Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.
16-17 Term Exams Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s.

Recommended or Required Reading
Textbook
Additional Resources