YTO242 Room Procedures at Front Office

2 ECTS - 1-1 Duration (T+A)- 4. Semester- 1.5 National Credit
Information About Course

Information
Goal, Content & Resources
Course Learning Outcomes
Relation with Program Learning Outcome
Week Plan
Assessment

Information

Unit YUMURTALIK VOCATIONAL SCHOOL
Code YTO242
Name Room Procedures at Front Office
Term 2016-2017 Academic Year
Semester 4. Semester
Duration (T+A) 1-1 (T-A) (17 Week)
ECTS 2 ECTS
National Credit 1.5 National Credit
Teaching Language Türkçe
Level Üniversite Dersi
Type Normal
Label C Compulsory
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator
Course Instructor Öğr. Gör. CANANİ YALÇIN (Bahar) (A Group) (Ins. in Charge)


Course Goal / Objective

The purpose of the course is to make the students gain the ability to carry out the room operations.

Course Content

"The Control of Room Operations", to control of the room with the housekeeper report, VIP guests, fulfilling the guest demands, identifying the problems and determining the limits are explained. "Reservation Control", types of rooms, walk-ins, more bookings, no-show, booking statistics are described. The "Room Sales Control", the policies in the room sales and room sales techniques are described.

Course Precondition

Yok

Resources

Notes



Course Learning Outcomes

Order Course Learning Outcomes
LO01 1 To check the room operations.
LO02 2 To check reservations.
LO03 3 To check the room sales.


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 - Students can have the basic knowledge about the tourism and hotel management, which related to legislation, professional standards and applications, internal and external environmental factors, servicing processes.
PLO02 - Students can apply the basic knowledge about the tourism and hotel management, which related to legislation, professional standards and applications, internal and external environmental factors, servicing processes
PLO03 - In order to focused on customer satisfaction, Students, Students, who is the knowledge and skills in the field of Tourism and Hotel Management, can take decisions according to the internal and external dynamics surrounding analyze, interpret and evaluate, produce solutions to identify problems in service processes, make performance evaluation and can use business and professional life.
PLO04 - Students, who is the knowledge and skills in the field of Tourism and Hotel Management, can know to the physical environment, tools and technologies in the service processes and make the necessary care to protect.
PLO05 - When Students, who is the knowledge and skills in the field of Tourism and Hotel Management, perform the duties and responsibilities according to the requirements of a dynamic work environment, it can perform not only individual but also team members.
PLO06 - Following the technical and professional innovations for Tourism and Hotel Management, students can find solutions to encounter ordinary and extraordinary problem and also be used when carrying out their duties and responsibilities.
PLO07 - Students, who is the knowledge and skills in the field of Tourism and Hotel Management, can use it to improve their professional knowledge and skills of members of the organization and objectively evaluate the performance of members of professional organizations.
PLO08 - Students can develop existing skills and knowledge by Innovations related to the profession to follow as awareness of lifelong learning.
PLO09 - Students can manage existing resources and make performance evaluation by professional self-confidence, knowledge and skills.
PLO10 - Competence in synthesis of learned tourism knowledge by research and representing it to the others.
PLO11 - Competence in using information and communication technologies at least as European Computer Using Licence Basic Level.
PLO12 - Competence in using at least a foreign language in European Language Portfolio Level A2 (at least to survey the knowledge in the field and communicate with others)
PLO13 - Have relevant information and consciousness on legal issues related to working life and the industry, safety regulations of industry, social security issues, quality control and management and protection of natural environment.
PLO14 - Committed to ethical values, social justice, cultural values and social responsibility issues and comprehend the desires and needs of the employees and the society, understand the socio-economic characteristics of micro-environment.
PLO15 - Tourism and Hotel Management, which is the main activity of the service production process has required to individual quality and dynamism.


Week Plan

Week Topic Preparation Methods
1 Come with Control Room Housekeeper Report To be prepared to related subject from advised source.
2 Vip guests To be prepared to related subject from advised source.
3 Guests Fulfill Demands To be prepared to related subject from advised source.
4 Setting Limits To be prepared to related subject from advised source.
5 Identification of the problem To be prepared to related subject from advised source.
6 Guests of the problems identified in foil To be prepared to related subject from advised source.
7 Troubled guest films To be prepared to related subject from advised source.
9 Room Types To be prepared to related subject from advised source.
10 Room Blockin To be prepared to related subject from advised source.
11 Preparing for Guest Login To be prepared to related subject from advised source.
12 more Reservation To be prepared to related subject from advised source.
13 More Reservation (Over Booking) To be prepared to related subject from advised source.
14 Preparing for Guest Login, The hotel occupancy rate To be prepared to related subject from advised source.
15 Final Exam
16 Final Exam
17 Final Exam


Assessment (Exam) Methods and Criteria

Assessment Type Midterm / Year Impact End of Term / End of Year Impact
1. Midterm Exam 100 40
General Assessment
Midterm / Year Total 100 40
1. Final Exam - 60
Grand Total - 100

Update Time: 20.06.2017 11:53