ENS201 Total Quality Management

4 ECTS - 3-0 Duration (T+A)- 3. Semester- 3 National Credit

Information

Unit FACULTY OF ENGINEERING
INDUSTRIAL ENGINEERING PR.
Code ENS201
Name Total Quality Management
Term 2018-2019 Academic Year
Semester 3. Semester
Duration (T+A) 3-0 (T-A) (17 Week)
ECTS 4 ECTS
National Credit 3 National Credit
Teaching Language Türkçe
Level Lisans Dersi
Type Normal
Label E Elective
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Dr. Öğr. Üyesi Müfide NARLI
Course Instructor Dr. Öğr. Üyesi MEVHİBE OYA ÇETİK (Güz) (A Group) (Ins. in Charge)


Course Goal / Objective

The aim of this course is to provide information about total quality management philosophy and its applications.

Course Content

The basic pinciples of total quality management is explained. Methods and techniques to able to apply them is taught.

Course Precondition

Resources

Notes



Course Learning Outcomes

Order Course Learning Outcomes
LO01 Learn the meaning, scope and principles of total quality management
LO02 Knows the emergence and development process of total quality management
LO03 Recognize and apply TQM implementation tools and techniques
LO04 Calculates and analyzes quality costs
LO05 Comprehends the impact of total quality management on competitiveness


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 Bilgi - Kuramsal, Olgusal Acquires sufficient knowledge in mathematics, science and Industrial Engineering discipline-specific subjects; acquires the ability to use theoretical and applied knowledge in these fields in complex engineering problems.
PLO02 Bilgi - Kuramsal, Olgusal Acquires the ability to identify, define, formulate and analytically solve complex Industrial Engineering problems; and has the ability to select and apply appropriate analysis and modelling methods for this purpose. 2
PLO03 Bilgi - Kuramsal, Olgusal Acquires the ability to design a complex system, process, device or product to meet specific requirements under realistic constraints and conditions; acquires the ability to apply modern design methods for this purpose.
PLO04 Bilgi - Kuramsal, Olgusal Acquires the ability to select and use modern techniques and tools necessary for the analysis and solution of complex problems encountered in Industrial Engineering applications and acquires the ability to use information technologies effectively. 3
PLO05 Bilgi - Kuramsal, Olgusal Acquire the skills to design and conduct experiments, collect data, analyze and interpret results to investigate complex Industrial Engineering problems or discipline-specific research topics.
PLO06 Bilgi - Kuramsal, Olgusal Have the ability to work effectively in disciplinary and multi-disciplinary teams or individually. 4
PLO07 Beceriler - Bilişsel, Uygulamalı Ability to communicate effectively in Turkish, both verbally and in writing; knowledge of at least one foreign language; ability to write and understand effective reports, prepare design and production reports, make effective presentations, and give and receive clear and understandable instructions.
PLO08 Beceriler - Bilişsel, Uygulamalı They have awareness of the necessity of lifelong learning; they have the ability to access information, follow developments in science and technology, and constantly renew themselves. 4
PLO09 Yetkinlikler - Öğrenme Yetkinliği Acting in accordance with ethical principles, becoming knowledgeable about the standards used in engineering practices with awareness of professional and ethical responsibility.
PLO10 Yetkinlikler - Öğrenme Yetkinliği Learn about business practices such as project management, risk management and change management, and is aware of entrepreneurship and innovation. 2
PLO11 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Informed about the universal and societal impacts of engineering practices on health, environment and safety, and the contemporary problems reflected in the field of engineering, and is aware of the legal consequences of engineering solutions. 2
PLO12 Yetkinlikler - Öğrenme Yetkinliği Benefit from the power of effective communication in professional life and has the ability to interpret developments correctly. 2
PLO13 Yetkinlikler - Öğrenme Yetkinliği Have the ability to design, develop, implement and improve integrated systems that include machines, people, time, information or money.
PLO14 Yetkinlikler - Öğrenme Yetkinliği By applying modern design methods, they have the ability to design, develop, implement and improve complex products, processes, businesses and systems under realistic conditions and constraints such as cost, environment, sustainable development, energy, manufacturability, ethics, health, safety and political issues.


Week Plan

Week Topic Preparation Methods
1 Quality concept, general definitions, development of quality concept Reading of relevant references
2 Quality gurus Reading of relevant references
3 Definiton of total quality management and its principles Reading of relevant references
4 The principles of total quality management Reading of relevant references
5 KAIZEN Reading of relevant references
6 Culture of organizaiton Reading of relevant references
7 Quality costs Reading of relevant references and research
8 Mid-Term Exam Exam preperation
9 Methods and techniques used in applying total quality managemet Reading of relevant references and research
10 Quality standardization Reading of relevant references and research
11 Quality standardization Reading of relevant references and research
12 Preparation of quality management handbook Research
13 Preparation of quality management handbook (case study) Research
14 EFQM and self-evaluation Reading of relevant references and research
15 EFQM and self-evaluation Reading of relevant references and research
16 Term Exams Exam preperation
17 Term Exams Exam preperation


Assessment (Exam) Methods and Criteria

Assessment Type Midterm / Year Impact End of Term / End of Year Impact
1. Midterm Exam 100 40
General Assessment
Midterm / Year Total 100 40
1. Final Exam - 60
Grand Total - 100


Student Workload - ECTS

Works Number Time (Hour) Workload (Hour)
Course Related Works
Class Time (Exam weeks are excluded) 14 3 42
Out of Class Study (Preliminary Work, Practice) 14 3 42
Assesment Related Works
Homeworks, Projects, Others 0 0 0
Mid-term Exams (Written, Oral, etc.) 1 7 7
Final Exam 1 18 18
Total Workload (Hour) 109
Total Workload / 25 (h) 4,36
ECTS 4 ECTS

Update Time: 06.11.2025 12:12