TÜRKÇE
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Information
| Unit | ADANA VOCATIONAL SCHOOL |
| Tourism and travel services | |
| Code | TSP105 |
| Name | Front Office Services |
| Term | 2018-2019 Academic Year |
| Semester | 1. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. Halime EŞİYOK |
| Course Instructor |
Öğr. Gör. Dr. SEVAL RENKAL DIBLAN
(Güz)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
In this course, the front desk service competencies related to theimplementation of the guidance is to gain.
Course Content
Front desk service to recognize, to prepare personal business organization,front office operations to ensure, in coordination with other departments.
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Learn the meaning of front desk service |
| LO02 | Can make personal preparations |
| LO03 | Can make work organization |
| LO04 | Can ensure the execution of front office operations |
| LO05 | Can ensure coordination with other departments |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | - | Tourism and travel services with the basic concepts and principles of the field that understand how their activities See new developments and technologies in the field of tourism and travel services, and understand the importance of these How to recognize that the execution of administrative activities in the tourism and travel services. Overall business life, and especially learn the characteristics of businesses operating in the transport sector. | 2 |
| PLO02 | - | Learn the tourism sector services involving public sector also has specific sensitivities and understand their behavior patterns related to these sensitivities. Tour operator and understand the intricacies of technical and operation issues. It captures an important opportunity to reach the levels required by the industry in foreign languages. Labour gain the ability to run software packages may encounter in life. | 2 |
| PLO03 | - | Understanding of the importance of lifelong learning, scientific and technological advances constantly improve yourself by watching, tracking global issues to be conscious individuals. | 1 |
| PLO04 | - | Recognizes the valuable documents and books used in commercial life and work according to proper procedures and principles of the legislation. Office layout and personnel management, public relations, communications and make the necessary skills related to information storage gains. | 3 |
| PLO05 | - | Civil liability in the field of tourism and travel, and will have information about legislation | 2 |
| PLO06 | - | Face to face communication, effective communication and features have gained power to persuade. | 5 |
| PLO07 | - | Understand how it works at all levels of the travel process. | 3 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | GENERAL INFORMATION ABOUT THE FRONT OFFICE | readings about related topic | |
| 2 | HOSPITALITY INDUSTRY | readings about related topic | |
| 3 | ORGANIZATION OF FRONT OFFICE DEPARTMENT AT HOTEL BUSINESS | readings about related topic | |
| 4 | PERSONNEL MANAGEMENT IN HOTEL BUSINESS | readings about related topic | |
| 5 | ORGANIZATION OF FRONT OFFICE DEPARTMENT AT HOTEL BUSINESS | readings about related topic | |
| 6 | SYSTEMS USED IN THE OPERATION OF THE FRONT OFFICE DEPARTMENT | readings about related topic | |
| 7 | OPERATION OF THE FRONT OFFICE DEPARTMENT IN HOTEL BUSINESS | readings about related topic | |
| 8 | Mid-Term Exam | preparation for the exam | |
| 9 | OPERATION OF THE FRONT OFFICE DEPARTMENT IN HOTEL BUSINESS | readings about related topic | |
| 10 | ROOM TYPES AND ROOM SALES | readings about related topic | |
| 11 | REGULATION OF RELATIONS BETWEEN THE GUEST AND FRONT OFFICE STAFF | readings about related topic | |
| 12 | RELATIONS WITH OTHER DEPARTMENTS OF THE FRONT OFFICE DEPARTMENT | readings about related topic | |
| 13 | RELATIONS WITH OTHER DEPARTMENTS OF THE FRONT OFFICE DEPARTMENT | readings about related topic | |
| 14 | GUEST ACCOUNTS AND PAYMENT | readings about related topic | |
| 15 | THE SECURITY AT FRONT OFFICE DEPARTMENT | readings about related topic | |
| 16 | Term Exams | preparation for the exam | |
| 17 | Term Exams | preparation for the exam |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 7 | 7 |
| Final Exam | 1 | 12 | 12 |
| Total Workload (Hour) | 75 | ||
| Total Workload / 25 (h) | 3,00 | ||
| ECTS | 3 ECTS | ||