TÜRKÇE
ENGLISH
Information
| Unit | POZANTI VOCATIONAL SCHOOL |
| TOURISM AND HOTEL OPERATING PR. | |
| Code | TUR103 |
| Name | Front Office Services |
| Term | 2019-2020 Academic Year |
| Semester | 1. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. Dr. GÖKHAN ÇOLAK |
| Course Instructor |
Öğr. Gör. Dr. GÖKHAN ÇOLAK
(Güz)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
The purpose of this course is to provide students with the relevant competencies to guide the execution of front office services.
Course Content
Front office Services, body care need to be considered in the issues to be con.sidered in the control of uniform, work schedule and points to be considered when the distribution is made, meeting the guests by carrying their luggage and parking their vehicles in front office Department, front office Department and forms that are used in hardware, the relationship between housekeeping Department front office Department front office department with the relationship between the food and beverage Department, front office department with the relationship between financial and administrative Affairs Department, Technical Service Department front office department with the relationship between The relationship between front office Department sales and marketing department, front office department the relationship between sales and marketing department, front office and food and beverage Services reports and forms that provide the coordination between the departments of the front office Department the relationship between the Security Department and front office coordination between the departments that provide service and technical reports and forms.
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Get to know front office services. |
| LO02 | Make personal arrangements. |
| LO03 | Make the business organization. |
| LO04 | Ensure the execution of front office operations. |
| LO05 | Ensure coordination with other departments. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | - | Transfering basic knowledge about the concepts, theories and principles of the tourism and hotel management field. | 5 |
| PLO02 | - | Giving information about the professional standards, regulations and practices in the field of tourism and hotel management. | 4 |
| PLO03 | - | Giving information about internal and external environmental factors of the tourism and hotel organizations. | 4 |
| PLO04 | - | Giving information about the service delivery process and procedures in the field of tourism and hotel management. | 4 |
| PLO05 | - | Describing and applying the processes of planning, organizing, executing, coordinating and controlling functions of the tourism and hotel management. | 5 |
| PLO06 | - | Using the field related information in the business environment. | 4 |
| PLO07 | - | Using and recognizing the field related tools, technologies and physical environment. | 3 |
| PLO08 | - | Knowing a foreign language enough for understanding the terms of the international professional terms of tourism sector and for meeting the guest needs. | 4 |
| PLO09 | - | Having the basic computer knowledge as well as the ability to use the software about the information systems used in the hotel and restaurant business | 4 |
| PLO10 | - | Working as a team member and taking responsibility | 3 |
| PLO11 | - | Establishing effective interpersonal and intercultural communication | 5 |
| PLO12 | - | Making the health, safety and risk assessment regularly at the related field. | 3 |
| PLO13 | - | Adhering the ethical values and protecting the natural environment. | 4 |
| PLO14 | - | Being attentive about the hygiene, clothing and personal look | 4 |
| PLO15 | - | Constantly improving the knowledge, skills and competencies of the related field. | 3 |
| PLO16 | - | Having the ability to think critical, produce alternative solutions and obtain information from different sources and also analyze them | 4 |
| PLO17 | - | Having written and oral communication proficiencyBeing able to speak correct and effective,to convey information and ideas in speaking so others will understand,Having the ability to interpret and criticize,Having the high power of persuasion skill | 4 |
| PLO18 | - | Acting in accordance with social, scientific and professional ethical values. | 3 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | The Hotel Industry In Front Office Department. | Related Pages of the Textbook | |
| 2 | Cautions In Body Care. | Related Pages of the Textbook | |
| 3 | Matters To Be Considered In The Control Of The Uniform. | Related Pages of the Textbook | |
| 4 | Points to be considered when making the work schedule and distribution. | Related Pages of the Textbook | |
| 5 | Meeting the guests in carrying their luggage and park their vehicles by the front office Department. | Related Pages of the Textbook | |
| 6 | Hardware and forms used in front office Department. | Related Pages of the Textbook | |
| 7 | The relationship between front office and housekeeping Department. | Related Pages of the Textbook | |
| 8 | Mid-Term Exam | Exam | |
| 9 | With relations between the front office Department food and beverage Department. | Related Pages of the Textbook | |
| 10 | The relationship between front office department with the Department of financial and administrative Affairs. | Related Pages of the Textbook | |
| 11 | The relationship between technical service department with the front office Department. | Related Pages of the Textbook | |
| 12 | The relationship between front office Department sales and marketing department. | Related Pages of the Textbook | |
| 13 | The coordination between the departments of front office and food and beverage services that provide reports and forms. | Related Pages of the Textbook | |
| 14 | The relationship between the Security Department and front office Department. | Related Pages of the Textbook | |
| 15 | The coordination between front office and technical service departments that provide reports and forms. | Related Pages of the Textbook | |
| 16 | Term Exams | Exam | |
| 17 | Term Exams | Exam |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 1 | 16 | 16 |
| Total Workload (Hour) | 78 | ||
| Total Workload / 25 (h) | 3,12 | ||
| ECTS | 3 ECTS | ||