TÜRKÇE
ENGLISH
Information
| Unit | POZANTI VOCATIONAL SCHOOL |
| TOURISM AND HOTEL OPERATING PR. | |
| Code | TUR119 |
| Name | Housekeeping Services |
| Term | 2019-2020 Academic Year |
| Semester | 1. Semester |
| Duration (T+A) | 2-1 (T-A) (17 Week) |
| ECTS | 4 ECTS |
| National Credit | 2.5 National Credit |
| Teaching Language | Türkçe |
| Level | Üniversite Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. Dr. GÖKHAN ÇOLAK |
| Course Instructor |
Öğr. Gör. Dr. GÖKHAN ÇOLAK
(Güz)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
The aim of this course aimed to gain the competencies relevant to work in housekeeping in preparation.
Course Content
Housekeeping Department, Organization Chart, Body Care, Body Care Need To Be Considered In Control Methods, Schedules, Information Given To Departments, Room Status Report If It Is Incomplete, Pass Key, Forgotten Items, Orientation, Motivation, Training Issues, And Designing Appropriate Training To Their Needs.
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Make the business organization. |
| LO02 | The shift in housekeeping make transactions-transfer. |
| LO03 | Manage human resources in housekeeping. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | - | Transfering basic knowledge about the concepts, theories and principles of the tourism and hotel management field. | 4 |
| PLO02 | - | Giving information about the professional standards, regulations and practices in the field of tourism and hotel management. | 3 |
| PLO03 | - | Giving information about internal and external environmental factors of the tourism and hotel organizations. | 4 |
| PLO04 | - | Giving information about the service delivery process and procedures in the field of tourism and hotel management. | 5 |
| PLO05 | - | Describing and applying the processes of planning, organizing, executing, coordinating and controlling functions of the tourism and hotel management. | 4 |
| PLO06 | - | Using the field related information in the business environment. | 4 |
| PLO07 | - | Using and recognizing the field related tools, technologies and physical environment. | 4 |
| PLO08 | - | Knowing a foreign language enough for understanding the terms of the international professional terms of tourism sector and for meeting the guest needs. | 3 |
| PLO09 | - | Having the basic computer knowledge as well as the ability to use the software about the information systems used in the hotel and restaurant business | 5 |
| PLO10 | - | Working as a team member and taking responsibility | 4 |
| PLO11 | - | Establishing effective interpersonal and intercultural communication | 3 |
| PLO12 | - | Making the health, safety and risk assessment regularly at the related field. | 4 |
| PLO13 | - | Adhering the ethical values and protecting the natural environment. | 4 |
| PLO14 | - | Being attentive about the hygiene, clothing and personal look | 4 |
| PLO15 | - | Constantly improving the knowledge, skills and competencies of the related field. | 5 |
| PLO16 | - | Having the ability to think critical, produce alternative solutions and obtain information from different sources and also analyze them | 4 |
| PLO17 | - | Having written and oral communication proficiencyBeing able to speak correct and effective,to convey information and ideas in speaking so others will understand,Having the ability to interpret and criticize,Having the high power of persuasion skill | 5 |
| PLO18 | - | Acting in accordance with social, scientific and professional ethical values. | 4 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Housekeeping Department. | Related Pages of the Textbook | |
| 2 | Housekeeping Department Organizational Chart. | Related Pages of the Textbook | |
| 3 | Body Care. | Related Pages of the Textbook | |
| 4 | Methods To Be Considered In The Control Of Body Care. | Related Pages of the Textbook | |
| 5 | Work Schedule. | Related Pages of the Textbook | |
| 6 | The Information Provided To The Department. | Related Pages of the Textbook | |
| 7 | Room Status Report. | Related Pages of the Textbook | |
| 8 | Mid-Term Exam | Exam | |
| 9 | Incomplete Jobs. | Related Pages of the Textbook | |
| 10 | Pass Key. | Related Pages of the Textbook | |
| 11 | Forgotten Luggage. | Related Pages of the Textbook | |
| 12 | Orientation. | Related Pages of the Textbook | |
| 13 | Motivation. | Related Pages of the Textbook | |
| 14 | Training Topics. | Related Pages of the Textbook | |
| 15 | Designing The Appropriate Training Need. | Related Pages of the Textbook | |
| 16 | Term Exams | Exam | |
| 17 | Term Exams | Exam |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |