TÜRKÇE
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Information
| Unit | POZANTI VOCATIONAL SCHOOL |
| TOURISM AND HOTEL OPERATING PR. | |
| Code | TUR210 |
| Name | Front Office Reporting |
| Term | 2019-2020 Academic Year |
| Semester | 4. Semester |
| Duration (T+A) | 1-1 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 1.5 National Credit |
| Teaching Language | Türkçe |
| Level | Üniversite Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. Dr. GÖKHAN ÇOLAK |
| Course Instructor |
Öğr. Gör. Dr. GÖKHAN ÇOLAK
(Bahar)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
In this course, to carry out the reporting procedures in front office-related, aimed to gain qualifications.
Course Content
Reports, statistics, Analysis , control systems will be explained.
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Can grasp how to do the reporting process. |
| LO02 | Be able to interpret and analyze the data. |
| LO03 | How to find statistical data that will be required in reporting can grasp. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | - | Transfering basic knowledge about the concepts, theories and principles of the tourism and hotel management field. | 4 |
| PLO02 | - | Giving information about the professional standards, regulations and practices in the field of tourism and hotel management. | 5 |
| PLO03 | - | Giving information about internal and external environmental factors of the tourism and hotel organizations. | 4 |
| PLO04 | - | Giving information about the service delivery process and procedures in the field of tourism and hotel management. | 3 |
| PLO05 | - | Describing and applying the processes of planning, organizing, executing, coordinating and controlling functions of the tourism and hotel management. | 4 |
| PLO06 | - | Using the field related information in the business environment. | 3 |
| PLO07 | - | Using and recognizing the field related tools, technologies and physical environment. | 4 |
| PLO08 | - | Knowing a foreign language enough for understanding the terms of the international professional terms of tourism sector and for meeting the guest needs. | 5 |
| PLO09 | - | Having the basic computer knowledge as well as the ability to use the software about the information systems used in the hotel and restaurant business | 4 |
| PLO10 | - | Working as a team member and taking responsibility | 4 |
| PLO11 | - | Establishing effective interpersonal and intercultural communication | 4 |
| PLO12 | - | Making the health, safety and risk assessment regularly at the related field. | 4 |
| PLO13 | - | Adhering the ethical values and protecting the natural environment. | 3 |
| PLO14 | - | Being attentive about the hygiene, clothing and personal look | 3 |
| PLO15 | - | Constantly improving the knowledge, skills and competencies of the related field. | 4 |
| PLO16 | - | Having the ability to think critical, produce alternative solutions and obtain information from different sources and also analyze them | 3 |
| PLO17 | - | Having written and oral communication proficiencyBeing able to speak correct and effective,to convey information and ideas in speaking so others will understand,Having the ability to interpret and criticize,Having the high power of persuasion skill | 4 |
| PLO18 | - | Acting in accordance with social, scientific and professional ethical values. | 4 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Check Financial Reports. | Related Pages of the Textbook | |
| 2 | Front Office Reports. | Related Pages of the Textbook | |
| 3 | Front Office Statistics. | Related Pages of the Textbook | |
| 4 | The Remaining Guest Reporting And Controlling. | Related Pages of the Textbook | |
| 5 | Cashier Statistics. | Related Pages of the Textbook | |
| 6 | Booking The Reporting Process Control. | Related Pages of the Textbook | |
| 7 | Reservation Statistics. | Related Pages of the Textbook | |
| 8 | Mid-Term Exam | Exam | |
| 9 | Check Guest Reports. | Related Pages of the Textbook | |
| 10 | Checking hotel occupancy reports. | Related Pages of the Textbook | |
| 11 | Room sales policy. | Related Pages of the Textbook | |
| 12 | VIP procedure. | Related Pages of the Textbook | |
| 13 | VIP Guest Reports. | Related Pages of the Textbook | |
| 14 | General Reports. | Related Pages of the Textbook | |
| 15 | Analysis of Hotel Reports. | Related Pages of the Textbook | |
| 16 | Term Exams | Exam | |
| 17 | Term Exams | Exam |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 20 |
| General Assessment | ||
| Midterm / Year Total | 100 | 20 |
| 1. Final Exam | - | 80 |
| Grand Total | - | 100 |