TÜRKÇE
ENGLISH
Information
| Unit | FACULTY OF ENGINEERING |
| INDUSTRIAL ENGINEERING PR. | |
| Code | ENS201 |
| Name | Total Quality Management |
| Term | 2019-2020 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 3-0 (T-A) (17 Week) |
| ECTS | 4 ECTS |
| National Credit | 3 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Label | E Elective |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Dr. Öğr. Üyesi Müfide NARLI |
| Course Instructor |
Dr. Öğr. Üyesi MEVHİBE OYA ÇETİK
(Güz)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
The aim of this course is to provide information about total quality management philosophy and its applications.
Course Content
The basic pinciples of total quality management is explained. Methods and techniques to able to apply them is taught.
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Learn the meaning, scope and principles of total quality management |
| LO02 | Knows the emergence and development process of total quality management |
| LO03 | Recognize and apply TQM implementation tools and techniques |
| LO04 | Calculates and analyzes quality costs |
| LO05 | Comprehends the impact of total quality management on competitiveness |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | - | Adequate knowledge in mathematics, science and related engineering discipline; ability to use theoretical and practical knowledge in these areas in complex engineering problems. | 1 |
| PLO02 | - | An ability to identify, formulate, and solve complex industrial engineering problems; the ability to select and apply appropriate analysis and modeling methods for this purpose. | 1 |
| PLO03 | - | An ability to design a complex system, process, device, or product to meet specific requirements under realistic constraints and conditions; the ability to apply modern design methods for this purpose. | 3 |
| PLO04 | - | Ability to develop, select and use modern techniques and tools necessary for the analysis and solution of complex problems encountered in engineering applications; ability to use information technologies effectively. | 3 |
| PLO05 | - | Ability to design, conduct experiments, collect data, analyze and interpret results for the study of complex engineering problems or discipline-specific research topics. | 3 |
| PLO06 | - | Ability to work effectively in disciplinary and multidisciplinary teams; self-study skills. | 5 |
| PLO07 | - | Ability to communicate effectively in Turkish presentation and in writing; knowledge of at least one foreign language; Ability to write effective reports and understand written reports, to prepare design and production reports, to make effective presentations, to give clear and understandable instruction and receiving skills. | 2 |
| PLO08 | - | Awareness of the necessity of lifelong learning; the ability to access information, follow developments in science and technology, and constantly renew oneself. | 3 |
| PLO09 | - | To act in accordance with ethical principles, professional and ethical responsibility awareness; information about standards used in engineering applications. | 2 |
| PLO10 | - | Information on business practices such as project management, risk management and change management; awareness about entrepreneurship and innovation; information on sustainable development. | 3 |
| PLO11 | - | Information about the effects of engineering applications on health, environment and safety in universal and social dimensions and the problems reflected in the engineering field of the age; awareness of the legal consequences of engineering solutions. | 4 |
| PLO12 | - | Ability to make use of the power of effective communication in professional life, to interpret the developments correctly and to make decisions. | 4 |
| PLO13 | - | Ability to design, develop, implement and improve integrated systems including machinery, time, information and money. | 1 |
| PLO14 | - | Ability to design, develop, implement and improve complex product, process, business, system design by applying modern design methods under realistic conditions and constraints such as cost, environment, sustainability, productivity, ethics, health, safety and political issues. | 1 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Quality concept, general definitions, development of quality concept | Reading of relevant references | |
| 2 | Quality gurus | Reading of relevant references | |
| 3 | Definiton of total quality management and its principles | Reading of relevant references | |
| 4 | The principles of total quality management | Reading of relevant references | |
| 5 | KAIZEN | Reading of relevant references | |
| 6 | Culture of organizaiton | Reading of relevant references | |
| 7 | Quality costs | Reading of relevant references and research | |
| 8 | Mid-Term Exam | Exam preperation | |
| 9 | Methods and techniques used in applying total quality managemet | Reading of relevant references and research | |
| 10 | Quality standardization | Reading of relevant references and research | |
| 11 | Quality standardization | Reading of relevant references and research | |
| 12 | Preparation of quality management handbook | Research | |
| 13 | Preparation of quality management handbook (case study) | Research | |
| 14 | EFQM and self-evaluation | Reading of relevant references and research | |
| 15 | EFQM and self-evaluation | Reading of relevant references and research | |
| 16 | Term Exams | Exam preperation | |
| 17 | Term Exams | Exam preperation |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 3 | 42 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 3 | 42 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 7 | 7 |
| Final Exam | 1 | 18 | 18 |
| Total Workload (Hour) | 109 | ||
| Total Workload / 25 (h) | 4,36 | ||
| ECTS | 4 ECTS | ||