TÜRKÇE
ENGLISH
Information
| Unit | ADANA VOCATIONAL SCHOOL |
| Tourism and travel services | |
| Code | TSP209 |
| Name | Tour Operator and Travel Agency |
| Term | 2019-2020 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Üniversite Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Dr. Öğr. Üyesi DENİZ BOZ |
| Course Instructor |
Dr. Öğr. Üyesi DENİZ BOZ
(Güz)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
In this lesson applied in the tourism sector legislation, national and international tourism organizations, document retrieval according to the type of tourism, agent-hotel-case studies in customer relations explained, is intended to obtain information about the legal regulations of students tourism.
Course Content
The content of the course; legislation applicable in the tourism sector, according to the document purchases tourism types, case in agent-hotel-customer relations, national and international tourism organizations, national and consumer rights is international, tourism incentives are examined.
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | With the basic concepts and principles in the field of tourism and travel services understands how they operate |
| LO02 | See the new developments and technologies in the field of tourism and travel services and understand their importance |
| LO03 | Understand how administrative activities are carried out in the field of tourism and travel services. |
| LO04 | In general, commercial life, and especially learns the characteristics of businesses that operate in the transport sector. |
| LO05 | Information about the legislation and legal responsibilities in the field of tourism and travel. |
| LO06 | In the tourism sector and the tourism sector in the national economy understand the importance of transportation services. |
| LO07 | The tourism sector of the industry learns to unique services including general sensitivity and sensitivity an understanding of the behaviour in relation to this. |
| LO08 | Tour operator and understands the technical aspects and intricacies of the operation. |
| LO09 | In the area of foreign languages needed by the industry to reach the level of an important opportunity for captures. |
| LO10 | Computer package programs that you can encounter in your working life gain the ability to run. |
| LO11 | Valuable papers and books used in commercial life in accordance with the principles and procedures according to legislation recognizes and can handle. |
| LO12 | Office layout and Personnel Management, Public Relations, and skills necessary to be able to conduct correspondence in relation to the storage of information acquires. |
| LO13 | Face to face communication, effective communication and having the power of persuasion the properties of gains. |
| LO14 | Understand how the process works at every level of travel. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | - | Tourism and travel services with the basic concepts and principles of the field that understand how their activities See new developments and technologies in the field of tourism and travel services, and understand the importance of these How to recognize that the execution of administrative activities in the tourism and travel services. Overall business life, and especially learn the characteristics of businesses operating in the transport sector. | 5 |
| PLO02 | - | Learn the tourism sector services involving public sector also has specific sensitivities and understand their behavior patterns related to these sensitivities. Tour operator and understand the intricacies of technical and operation issues. It captures an important opportunity to reach the levels required by the industry in foreign languages. Labour gain the ability to run software packages may encounter in life. | 3 |
| PLO03 | - | Understanding of the importance of lifelong learning, scientific and technological advances constantly improve yourself by watching, tracking global issues to be conscious individuals. | 3 |
| PLO04 | - | Recognizes the valuable documents and books used in commercial life and work according to proper procedures and principles of the legislation. Office layout and personnel management, public relations, communications and make the necessary skills related to information storage gains. | 5 |
| PLO05 | - | Civil liability in the field of tourism and travel, and will have information about legislation | 4 |
| PLO06 | - | Face to face communication, effective communication and features have gained power to persuade. | 3 |
| PLO07 | - | Understand how it works at all levels of the travel process. | 5 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Tourism and Travel | Oral presentation | |
| 2 | Historical Development of Travel Agencies | Oral presentation | |
| 3 | Travel Distribution Systems | Oral presentation | |
| 4 | Travel Agencies | Oral presentation | |
| 5 | Related Legislation by Travel Agents | Oral presentation | |
| 6 | Related Organizations and Travel Agencies | Oral presentation | |
| 7 | Travel Agency Operations | Oral presentation | |
| 8 | Mid term Exam | exam | |
| 9 | Travel Agency Operations | Oral presentation | |
| 10 | Package Tour consumption stage and tour operators-hotels-greeters Agency agreements | Oral presentation | |
| 11 | Relationships with other organizations in the tourism industry of Travel Agencies | Oral presentation | |
| 12 | Other tasks related to Travel Agencies | Oral presentation | |
| 13 | Tour Operators | Oral presentation | |
| 14 | Travel Agents and Travel Agents Association Law | Oral presentation | |
| 15 | Travel Agencies Other Laws and Regulations | Oral presentation | |
| 16 | Final Exam | exam | |
| 17 | Final Exam | exam |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |