TÜRKÇE
ENGLISH
Information
| Unit | ADANA VOCATIONAL SCHOOL |
| Tourism and travel services | |
| Code | TSP227 |
| Name | Tour Operator and Travel Agency |
| Term | 2021-2022 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 2 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. Halime EŞİYOK |
| Course Instructor |
Öğr. Gör. Halime EŞİYOK
(Güz)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
To aim the competence to introduce tour operator and travel agency and hotel relationship.
Course Content
Tour operator and package tour, package tour consumption phase and tour operator-welcoming agency-hotel agreements, the relationship of travel agencies, travel agencies with other organizations in the tourism industry and agency operation organizations preparations.
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | To introduce package tour preparation |
| LO02 | To introduce the tour operator-travel agency (incoming agency) relationship |
| LO03 | To have information about the activities of travel agencies |
| LO04 | To have information about travel agency personnel. |
| LO05 | To examine the relationship between the travel agency and other tourism businesses. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic concepts and practices in the field of tourism and travel services. | 3 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Analyzes the structure, functioning and main actors of the tourism sector. | 3 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Explains basic strategies in tourism marketing, sales and customer relations. | |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Conducts operational processes related to travel agencies, tour operators and accommodation businesses. | 4 |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Effectively uses current reservation and ticketing systems used in the industry. | 3 |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | It follows digitalization and innovative technologies in the tourism sector and integrates them into applications. | 3 |
| PLO07 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Face to face communication, effective communication and features have gained power to persuade. | |
| PLO08 | Beceriler - Bilişsel, Uygulamalı | Uses basic computer software, information and communication technologies. | |
| PLO09 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Communicates verbally and in writing regarding the sector using foreign language knowledge. | |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Ensures guest satisfaction using customer relationship management principles. | |
| PLO11 | Yetkinlikler - Alana Özgü Yetkinlik | Be sensitive to differences between people and cultures, show tolerance and respect. | |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | It measures the impact of the tourism sector on the country's economy and transportation services. | |
| PLO13 | Yetkinlikler - Öğrenme Yetkinliği | Acts within the framework of tourism law, consumer rights and professional ethical rules. | |
| PLO14 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Acts in accordance with the environmentally sensitive and sustainable tourism approach. | 3 |
| PLO15 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Uses teamwork, leadership and problem-solving skills effectively. | |
| PLO16 | Yetkinlikler - Öğrenme Yetkinliği | He/she is aware of entrepreneurship, professional development and career management and constantly improves himself/herself in this direction. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Factors Driving People to Travel, History of tourism and travel | Lecture, discussion, question-answer | |
| 2 | Travel distribution systems | Lecture, discussion, question-answer | |
| 3 | Classification of travel agencies | Lecture, discussion, question-answer | |
| 4 | Travel agency organizational structure | Lecture, discussion, question-answer | |
| 5 | Organizations related to tourism and travel agencies | Lecture, discussion, question-answer | |
| 6 | Legislation on Travel Agencies | Lecture, discussion, question-answer | |
| 7 | Travel agency procedures | Lecture, discussion, question-answer | |
| 8 | Mid-Term Exam | Exam | |
| 9 | Travel agency contracts | Lecture, discussion, question-answer | |
| 10 | Tour Operator Concept and Its Place in the Tour Operator Distribution System And Its Significance | Lecture, discussion, question-answer | |
| 11 | Package Tours, Reasons to Choose, Production of Package Tours | Lecture, discussion, question-answer | |
| 12 | Package Tour Consumption Phase And Tour Operator-Welcoming Agency-Hotel Agreements | Lecture, discussion, question-answer | |
| 13 | Tour management in travel agencies, Transfer operations | Lecture, discussion, question-answer | |
| 14 | Package tour operation | Lecture, discussion, question-answer | |
| 15 | Sample tour applications | Lecture, discussion, question-answer | |
| 16 | Term Exams | Exam | |
| 17 | Term Exams | Exam |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 1 | 14 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 3 | 3 |
| Final Exam | 1 | 5 | 5 |
| Total Workload (Hour) | 50 | ||
| Total Workload / 25 (h) | 2,00 | ||
| ECTS | 2 ECTS | ||