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Information
| Unit | POZANTI VOCATIONAL SCHOOL |
| TOURISM AND HOTEL OPERATING PR. | |
| Code | TUR211 |
| Name | Quality Management Systems |
| Term | 2021-2022 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Label | E Elective |
| Mode of study | Uzaktan Öğretim |
| Catalog Information Coordinator | Doç. Dr. DİLEK SAY |
| Course Instructor |
Doç. Dr. DİLEK SAY
(Güz)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
Quality procedures and operational problems will contribute to the historical process of quality cases, to explain techniques and models.
Course Content
Explaining in detail the quality and the standards used today disclosure of modern quality techniques and quality management system. These techniques and practices and case studies supported by the system
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Interpret quality techniques, methods and models |
| LO02 | Implement of quality tools in operation |
| LO03 | Practice quality management systems in operation |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Transfers basic information about theories, facts, concepts and principles related to tourism and hotel management. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains information about legal regulations, professional standards and practices in the field of tourism and hotel management. | 4 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Transfer information about the internal and external environmental factors of organizations in the field of tourism and hotel management. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Transfers information about service processes and operations in the field of tourism and hotel management. | 5 |
| PLO05 | Bilgi - Kuramsal, Olgusal | Explains the planning, organization, execution, coordination and control functions of tourism and hotel management management. | 4 |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | Uses the knowledge acquired in the field of tourism and hotel management in the business environment and profession. | |
| PLO07 | Yetkinlikler - Öğrenme Yetkinliği | Uses the physical environment, tools and technologies related to the field of tourism and hotel management. | |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | Uses a foreign language at a level to understand guest requirements and professional international terms of the tourism industry. | |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Have basic computer usage knowledge and knowledge about information systems used in hotel businesses and the ability to use these software. | |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Takes responsibility as a team member. | 5 |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Establishes effective interpersonal and intercultural communication. | |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | Regularly conducts health, safety and risk assessments in the field of tourism and hotel management. | 5 |
| PLO13 | Bilgi - Kuramsal, Olgusal | Protects the natural environment by adhering to ethical values. | |
| PLO14 | Bilgi - Kuramsal, Olgusal | Pays attention to personal care, hygiene, clothing and appearance. | |
| PLO15 | Yetkinlikler - Öğrenme Yetkinliği | Continuously develops knowledge, skills and competencies in the field of tourism and hotel management. | 5 |
| PLO16 | Bilgi - Kuramsal, Olgusal | Have the ability to think critically, produce alternative solutions and analyze information by obtaining information from different sources. | 4 |
| PLO17 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Communicates effectively with guests and collaborators through written and verbal expression. | |
| PLO18 | Beceriler - Bilişsel, Uygulamalı | Acts in accordance with social, scientific and professional ethical values. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Quality definition | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 2 | Fundamentals of Quality | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 3 | Total Qualirt Management | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 4 | Standart and Standardization | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 5 | Quality Management System | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 6 | Quality Control and Quality Improvement Tools | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 7 | ISO 9000 Standards | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 8 | Mid-Term Exam | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 9 | Explaining of ISO 9000 Standard by Example: Introduction | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 10 | Explaining of ISO 9000 Standard by Example: Documents and Records Control | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 11 | Explaining of ISO 9000 Standard by Example: Management | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 12 | Explaining of ISO 9000 Standard by Example: Human Resource | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 13 | Explaining of ISO 9000 Standard by Example: Production and Products | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 14 | Explaining of ISO 9000 Standard by Example: Purchaising | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 15 | Explaining of ISO 9000 Standard by Example: Preventative and Corrective Actions | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 16 | Term Exams | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 17 | Term Exams | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 1 | 16 | 16 |
| Total Workload (Hour) | 78 | ||
| Total Workload / 25 (h) | 3,12 | ||
| ECTS | 3 ECTS | ||