TÜRKÇE
ENGLISH
Information
| Code | EBE507 |
| Name | Communication in Health Services |
| Term | 2023-2024 Academic Year |
| Term | Fall and Spring |
| Duration (T+A) | 1-0 (T-A) (17 Week) |
| ECTS | 2 ECTS |
| National Credit | 1 National Credit |
| Teaching Language | Türkçe |
| Level | Yüksek Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | |
| Course Instructor |
1 |
Course Goal / Objective
The aim is to identify communication procedures and techninques, and the factors that obstruct communication, to identify cases that create conflict, and to improve communication skills in health care.
Course Content
Communication procedures and techniques, identifying factors that obstruct communication, identifying cases that create conflict, improving communication skills in health care.
Course Precondition
None
Resources
Dokmen, U. (1996) Communication Conflicts and Empathy, Sistem Publishing: Istanbul.
Notes
Dokmen, U. (2010) Communication Conflicts and Empathy, Remzi Publishing House.
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Understands the basic communication skills and its importance in human relationships. |
| LO02 | Explains factors that affect communication with his/her own words. |
| LO03 | Uses communication skills in social and occupational life. |
| LO04 | Understands the basic behavioural types in interpersonal relationships. |
| LO05 | Applies helpful communication skills to interpersonal and patient-health personnel relationships. |
| LO06 | Identifies the basic principles in the patient-health personnel relationship. |
| LO07 | Applies helpful communication skills to interpersonal and patient-nursse relationships. |
| LO08 | Applies interpersonal communication skills to interpersonal and patient-nurse relationships in everyday life. |
| LO09 | Explains the importance of knowing oneself with own words. |
| LO10 | Uses appropriate communication skills in special cases (e.g. depression, mourning). |
| LO11 | Identifies passive, aggressive, manipulative, and venturous behavioural characteristics. |
| LO12 | Aware of the reasons that affect the responses to conflict. |
| LO13 | Identifies listening types. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Has theoretical and applicational knowledge on midwifery, and develop and improve this knowledge based on midwifery undergraduate degree competences. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Improve the philosophy of midwifery with midwifery terms, theories, models, and principles. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Keep track of knowledge and nurture technologies in the field of midwifery, and improve his/her knowledge on this issue. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Explain and discuss the terms, as well as national and international indicators on the topic health of women, family, and the society. | |
| PLO05 | Bilgi - Kuramsal, Olgusal | Provide midwifery service to women, families, and to society that prevent, and treat diseases, along with providing supporting midwifery services. | |
| PLO06 | Bilgi - Kuramsal, Olgusal | Have the information on all the features of the woman’s life cycle, as well as the potential and existing bio-psychosocial problems of the woman, inform the needs for taking care of, and provide evidence based midwifery service with a solution based approach. | |
| PLO07 | Bilgi - Kuramsal, Olgusal | Define the problems on midwifery and develop appropriate strategies in cooperation with national and international occupational organizations. | |
| PLO08 | Bilgi - Kuramsal, Olgusal | Can write a report of her research, or a research that her has been a part of, and present the reseach on national/international peer reviewed journals / on scientific meetings. | |
| PLO09 | Beceriler - Bilişsel, Uygulamalı | Follow scientific and technologic developments on midwifery, search literature, and evaluate and use the knowledge obtained in accordance with lifetime learning priciples. | |
| PLO10 | Beceriler - Bilişsel, Uygulamalı | Follow evidence based applications and do research with professional applications that provide evidence on his/her own field. | |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Examine the social relationships and the norms that shape these relationships in the occupational and professional environment with a critical approach, and do what is necessary to improve such issues. | 5 |
| PLO12 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Take part in research, projects, and activities in cooperation with the health team and with people from other diciplinary, in accordance with the awareness of societal responsibility. | |
| PLO13 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Communicate with a foreign language orally and written at least on the level of European language portfolio B2 general level. | |
| PLO14 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Have advanced skills on computer and information technology. | |
| PLO15 | Yetkinlikler - Öğrenme Yetkinliği | Develop strategies, policies, and applicational plans in the field of midwifery, and evaluate the obtained results in the light of quality processes. | |
| PLO16 | Yetkinlikler - Öğrenme Yetkinliği | Apply the knowledge and problem solving skills obtained in midwifery studies in other diciplinary studies | |
| PLO17 | Yetkinlikler - Öğrenme Yetkinliği | Improve the skills of leadership and as an important part of an health team, follow up to date developments, and have an active role in securing, developing, and enhancing woman-child-family and the health of the society. | |
| PLO18 | Yetkinlikler - Öğrenme Yetkinliği | Contribute to national and international health policy research regarding improving health. | |
| PLO19 | Yetkinlikler - Öğrenme Yetkinliği | Know the importance of ethic principles to individuals and to the society and behave ethically. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Concept of Communication | Reading, research | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 2 | Importance of Communication in human relationships and factors | Reading, research | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 3 | Useful Communication Techniques | Reading, research | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 4 | Verbal and nonverbal Communication | Reading, research | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 5 | Professional and Social Communication | Reading, research | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 6 | Empathy, Empathic Communication | Reading, research | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 7 | Relationships of Patient and Nurse | Reading, research | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 8 | Mid-Term Exam | Read, Repeat | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Conflict of interpersonal Communication and Solution | Reading, research | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 10 | Therapeutic Communication | Reading, research | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 11 | Self-knowledge, ways of knowing oneself, self-recognition applications | Reading, research | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 12 | Assertive behavior, passive behavior, manipulative behavior | Reading, research | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 13 | Different Age Stage and Relationships | Reading, research | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 14 | Showing special behavior and the patient | Reading, research | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 15 | Interpersonal Relationships between Health Team Communication in the Family Approaches that block communication. | Reading, research | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 16 | Term Exams | Read, Repeat | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | Read, Repeat | Yöntem Seçilmemiş |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 1 | 14 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 3 | 42 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 2 | 2 |
| Final Exam | 1 | 4 | 4 |
| Total Workload (Hour) | 62 | ||
| Total Workload / 25 (h) | 2,48 | ||
| ECTS | 2 ECTS | ||