TÜRKÇE
ENGLISH
Information
| Code | ENS201 |
| Name | Total Quality Management |
| Semester | 3. Semester |
| Duration (T+A) | 3-0 (T-A) (17 Week) |
| ECTS | 4 ECTS |
| National Credit | 3 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Dr. Öğr. Üyesi Müfide NARLI |
Course Goal
The aim of this course is to provide information about total quality management philosophy and its applications.
Course Content
The basic pinciples of total quality management is explained. Methods and techniques to able to apply them is taught.
Course Precondition
none
Resources
Presentation slides Goestch and Davis, Toplam Kalite Yönetimi, Nobel Yayınevi
Notes
Current related articles
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Learn the meaning, scope and principles of total quality management |
| LO02 | Knows the emergence and development process of total quality management |
| LO03 | Recognize and apply TQM implementation tools and techniques |
| LO04 | Calculates and analyzes quality costs |
| LO05 | Understands the importance and purpose of total quality management approach in organizations |
| LO06 | Comprehends the impact of total quality management on competitiveness |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Have sufficient knowledge of mathematics, science and related engineering disciplines; can use the theoretical and applied knowledge in these fields in complex engineering problems. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Acquire the ability to identify, define, formulate and solve complex Industrial Engineering problems; for this purpose, will have the ability to choose and apply appropriate analysis and modeling methods. | 2 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Design a complex system, process, device or product to meet specific requirements under realistic constraints and conditions; can apply modern design methods for this purpose. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Develops modern techniques and tools necessary for the analysis and solution of complex problems encountered in engineering applications, and has the ability to use information technologies effectively. | 3 |
| PLO05 | Bilgi - Kuramsal, Olgusal | Have the ability to design experiments, collect data, analyze and interpret results for the investigation of complex engineering problems or discipline-specific research topics. | |
| PLO06 | Bilgi - Kuramsal, Olgusal | Have the ability to work effectively in disciplinary and multi-disciplinary teams or individually. | 4 |
| PLO07 | Beceriler - Bilişsel, Uygulamalı | Ability to communicate effectively in Turkish orally and in writing; knowledge of at least one foreign language; have the ability to write effective reports and understand written reports, to prepare design and production reports, to make effective presentations, to give and receive clear and understandable instructions. | |
| PLO08 | Beceriler - Bilişsel, Uygulamalı | Have the awareness of the necessity of lifelong learning; can follow the developments in science and technology and have the ability to constantly renew themselves. | 4 |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Acts in accordance with ethical principles, has knowledge about the standards used in engineering applications with the awareness of professional and ethical responsibility. | |
| PLO10 | Yetkinlikler - Öğrenme Yetkinliği | Gain knowledge of business practices such as project management, risk management and change management; become aware of entrepreneurship and innovation. | 2 |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Gains knowledge about the effects of engineering practices on health, environment and safety in universal and social dimensions and the problems of the age reflected in the field of engineering and has awareness of the legal consequences of engineering solutions. | 2 |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | They can benefit from the power of effective communication in their professional life and have the ability to interpret developments correctly. | 2 |
| PLO13 | Yetkinlikler - Öğrenme Yetkinliği | Have the ability to design, develop, implement and improve integrated systems involving machine, time, information and money. | |
| PLO14 | Yetkinlikler - Öğrenme Yetkinliği | Have the ability to design, develop, implement and improve complex products, processes, businesses, systems by applying modern design methods, under realistic conditions and constraints such as cost, environment, sustainability, manufacturability, ethical, health, safety and political issues. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Quality concept, general definitions | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım, Tartışma |
| 2 | Historical process of total quality management and leading pioneers | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım |
| 3 | Objectives of total quality management | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım |
| 4 | Definiton of total quality management and its principles | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım |
| 5 | Total quality management principles | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım |
| 6 | Organizational culture, quality culture and its effect on competitiveness | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım |
| 7 | Quality costs | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım |
| 8 | Mid-Term Exam | Lecture presentation slides and textbook | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Methods and techniques used in applying total quality managemet | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım, Örnek Olay, Soru-Cevap, Alıştırma ve Uygulama |
| 10 | Methods and techniques used in applying total quality managemet 1 | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım, Örnek Olay, Soru-Cevap, Alıştırma ve Uygulama |
| 11 | Methods and techniques used in applying total quality managemet 2 | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Örnek Olay, Alıştırma ve Uygulama |
| 12 | Statistical tools and methods used in total quality management practice | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım |
| 13 | Six sigma approach in TQM | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım, Örnek Olay |
| 14 | Lean manufacturing general approach | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım, Örnek Olay |
| 15 | Lean manufacturing methods | Lecture presentation slides and textbook | Öğretim Yöntemleri: Anlatım, Örnek Olay |
| 16 | Quality standardization and of quality management handbook (case study) | Lecture presentasion slides and textbook | Öğretim Yöntemleri: Anlatım |
| 17 | Term Exams | Lecture presentation slides and textbook | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 3 | 42 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 3 | 42 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 7 | 7 |
| Final Exam | 1 | 18 | 18 |
| Total Workload (Hour) | 109 | ||
| Total Workload / 25 (h) | 4,36 | ||
| ECTS | 4 ECTS | ||