MG3708 Services Marketing

4 ECTS - 3-0 Duration (T+A)- . Semester- 3 National Credit

Information

Code MG3708
Name Services Marketing
Term 2024-2025 Academic Year
Semester . Semester
Duration (T+A) 3-0 (T-A) (17 Week)
ECTS 4 ECTS
National Credit 3 National Credit
Teaching Language Türkçe
Level Yüksek Lisans Dersi
Type Normal
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Prof. Dr. DENİZ ZEREN


Course Goal / Objective

The purpose of this course is to understand the services and the marketing strategies for services which requires distinctive approaches.

Course Content

This course consists of the subjects of definition and scope of services, basic characteristics of services, marketing mix for services, demand and capacity management and services quality.

Course Precondition

There are no prerequisites for the course.

Resources

Hizmet Pazarlaması Hilal İnan

Notes

Current and essential academic articles, best practice examples


Course Learning Outcomes

Order Course Learning Outcomes
LO01 Defines definition and basic features of services.
LO02 Neames stages and importance of developing new services.
LO03 Explains pricing strategies that can be used for pricing of services.
LO04 Names promotion strategies for services.
LO05 Explains distribution channels methods for delivery of services to consumers.
LO06 Determines strategies for capacity and demand management.
LO07 Makes suggestions for determining and developing dimensions of services quality.


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 Bilgi - Kuramsal, Olgusal 1.Defining the concepts of Finance Management, Accounting Management, Production Management, Marketing Management, Management and Organization and Quantitative Methods and explaining their relations with each other.
PLO02 Bilgi - Kuramsal, Olgusal 2.Comparison by defining the theories and models of business management, numerical and statistical methods.
PLO03 Bilgi - Kuramsal, Olgusal 3. Accessing and interpreting information using scientific research methods. 3
PLO04 Bilgi - Kuramsal, Olgusal 4. Application of theory and models, numerical and statistical methods in business management.
PLO05 Bilgi - Kuramsal, Olgusal 5. Interpreting the results of theory and models, numerical and statistical methods applied in business management.
PLO06 Beceriler - Bilişsel, Uygulamalı 6. To be able to determine the appropriate methods for the solution of the business problems encountered. 5
PLO07 Beceriler - Bilişsel, Uygulamalı 7. To be able to follow and apply the basic steps of business process management. 5
PLO08 Beceriler - Bilişsel, Uygulamalı 8. To be able to reach the most appropriate result by using basic numerical and statistical analysis programs.
PLO09 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği 9. Working in accordance with the objectives as a project manager or participant.
PLO10 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği 10. Taking an active role by taking responsibility individually and/or within the team. 3
PLO11 Yetkinlikler - Öğrenme Yetkinliği 11. Continuous self-development by following current developments with the awareness that the research and learning process continues throughout life. 3
PLO12 Yetkinlikler - Öğrenme Yetkinliği 12. To produce new information from the data obtained from scientific sources within the framework of academic rules and to interpret them effectively. 4
PLO13 Yetkinlikler - Öğrenme Yetkinliği 13. To be able to associate the knowledge gained in the field of business with the knowledge in different fields. 4
PLO14 Yetkinlikler - İletişim ve Sosyal Yetkinlik 14. To be able to communicate with the parties verbally and in writing in accordance with the requirements of academic and business life.
PLO15 Yetkinlikler - İletişim ve Sosyal Yetkinlik 15. To present effectively by synthesizing the information obtained from the sources related to the field within the framework of academic rules. 4
PLO16 Yetkinlikler - Alana Özgü Yetkinlik 16.Behaving in accordance with ethical and legal issues encountered in business science and business professions. 3
PLO17 Yetkinlikler - Alana Özgü Yetkinlik 17. To make original researches about all the basic functions of the business in accordance with scientific, institutional and social ethics.
PLO18 Yetkinlikler - Alana Özgü Yetkinlik 18. Identifying existing problems with a critical point of view and suggesting solutions. 4


Week Plan

Week Topic Preparation Methods
1 Definition of Services Concept Reading related parts form required materials. Öğretim Yöntemleri:
Anlatım, Örnek Olay
2 Distinctive Features of Services Reading related parts form required materials. Öğretim Yöntemleri:
Anlatım, Örnek Olay
3 Differences of Services from products Reading related parts form required materials. Öğretim Yöntemleri:
Anlatım
4 Classification of Services Reading related parts form required materials. Öğretim Yöntemleri:
Anlatım, Örnek Olay
5 Understanding the Services Products Reading related parts form required materials. Öğretim Yöntemleri:
Anlatım, Örnek Olay
6 Pricing of Services Reading related parts form required materials. Öğretim Yöntemleri:
Anlatım
7 Promoting of Services Reading related parts form required materials. Öğretim Yöntemleri:
Anlatım, Örnek Olay
8 Mid-Term Exam Studying for exam Öğretim Yöntemleri:
Bireysel Çalışma
9 Delivery of Services Reading related parts form required materials. Öğretim Yöntemleri:
Anlatım, Örnek Olay
10 Expanded Marketing Mix Reading related parts form required materials. Öğretim Yöntemleri:
Anlatım, Örnek Olay
11 Expanded Marketing Mix Elements Reading related parts form required materials. Öğretim Yöntemleri:
Anlatım
12 Demand Management Reading related parts form required materials. Öğretim Yöntemleri:
Anlatım, Örnek Olay
13 Capacity Management Reading related parts form required materials. Öğretim Yöntemleri:
Anlatım
14 Services Quality Reading related parts form required materials. Öğretim Yöntemleri:
Anlatım, Örnek Olay
15 Services Quality Models Reading related parts form required materials. Öğretim Yöntemleri:
Anlatım, Örnek Olay
16 Term Exams Studying for exam Ölçme Yöntemleri:
Yazılı Sınav
17 Term Exams Studying for exam Ölçme Yöntemleri:
Yazılı Sınav


Student Workload - ECTS

Works Number Time (Hour) Workload (Hour)
Course Related Works
Class Time (Exam weeks are excluded) 14 3 42
Out of Class Study (Preliminary Work, Practice) 14 3 42
Assesment Related Works
Homeworks, Projects, Others 0 0 0
Mid-term Exams (Written, Oral, etc.) 1 7 7
Final Exam 1 18 18
Total Workload (Hour) 109
Total Workload / 25 (h) 4,36
ECTS 4 ECTS

Update Time: 10.05.2024 01:43