TÜRKÇE
ENGLISH
Information
| Code | MG6801 |
| Name | Quality Management |
| Term | 2024-2025 Academic Year |
| Term | Fall and Spring |
| Duration (T+A) | 4-0 (T-A) (17 Week) |
| ECTS | 8 ECTS |
| National Credit | 4 National Credit |
| Teaching Language | Türkçe |
| Level | Doktora Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Prof. Dr. ARZU UZUN |
| Course Instructor |
1 |
Course Goal / Objective
Emphasizing the main principals and methods of quality management; making it applied to real life cases
Course Content
Includes subjects of restructuring business processes, participatory management approach, quality standards, customer orientation
Course Precondition
no prerequisites
Resources
Kalite Yönetimi, Muharrem Tuna; Oğuz Diker, Detay Yayıncılık Quality Management Essentials, David Hoyle, Routledge
Notes
Toplam Kalite Yönetimi, İsmail Efil, Dora Basım Yayın
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Explains the appreciation of quality management theory, principles, and practices |
| LO02 | Use quality improvement tools and practices for continuous improvement |
| LO03 | Take data related to quality and improve information by using scientific, social and ethical responsibility |
| LO04 | Fictionalise a problem in the area of quality, develop solution methods, evaluate results, and explains |
| LO05 | Develop new strategical approaches and solutions to the unexpected complex cases in the applications of the quality area |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic theoretical models for business field | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Lists and identifies the theories that will contribute to the development of scientific methods and tools used in business | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Has an understanding of the legal and ethical issues faced by the Business profession | 2 |
| PLO04 | Bilgi - Kuramsal, Olgusal | Explains how to interpret the findings as a result of models used in business methods. | |
| PLO05 | Bilgi - Kuramsal, Olgusal | Creates sufficient knowledge to find a solution to the problems met by business | |
| PLO06 | Bilgi - Kuramsal, Olgusal | Contributes to business by following the basic steps of the methods used in business | 3 |
| PLO07 | Bilgi - Kuramsal, Olgusal | Apply the application of business management methods. | 2 |
| PLO08 | Bilgi - Kuramsal, Olgusal | Encourages taking responsibility, claiming the lead and working effectively in a team and / or individually. | |
| PLO09 | Beceriler - Bilişsel, Uygulamalı | Keeps track of the latest developments in the field as a recognition of the need for lifelong learning and constant renewal | 3 |
| PLO10 | Beceriler - Bilişsel, Uygulamalı | Utilizes scientific sources in the field, collect the data, synthesizes the obtained information and presents the outcomes effectively | 4 |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Has a good command of Turkish, as well as at least one another foreign language in accordance with the requirements of academic and work life | |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | Develops and implements new research methods that will contribute to the development of the business field | |
| PLO13 | Yetkinlikler - Öğrenme Yetkinliği | Develops new guidelines for the business managers’ decision making processes by researching on sub-disciplines of the business field. | 4 |
| PLO14 | Yetkinlikler - Öğrenme Yetkinliği | Forms the basis for the decision-making process by researching on the science of business field |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Introduction to to Quality | Reading related chapters | Öğretim Yöntemleri: Anlatım |
| 2 | Total Quality In Organizations | Reading related chapters | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 3 | Philosophies and Frameworks | Reading related chapters | Öğretim Yöntemleri: Anlatım |
| 4 | Focusing on Customers | Reading related chapters | Öğretim Yöntemleri: Anlatım |
| 5 | Leadership and Strategic Planning | Reading related chapters | Öğretim Yöntemleri: Anlatım, Tartışma |
| 6 | Human Resource Practices | Reading related chapters | Öğretim Yöntemleri: Anlatım |
| 7 | Process management | Reading related chapters | Öğretim Yöntemleri: Anlatım |
| 8 | Mid-Term Exam | Studying | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Performance Measurement and Strategic Information Management | Reading related chapters | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 10 | Principles of Six Sigma | Reading related chapters | Öğretim Yöntemleri: Anlatım |
| 11 | Statistical Thinking and Applications | Reading related chapters | Öğretim Yöntemleri: Anlatım, Alıştırma ve Uygulama |
| 12 | Design for Six Sigma | Reading related chapters | Öğretim Yöntemleri: Anlatım |
| 13 | Statistical Process Control | Reading related chapters | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 14 | Quality economy and Tools for Process Improvement | Reading related chapters | Öğretim Yöntemleri: Anlatım |
| 15 | Building and Sustaining Total Quality Organizations | Reading related chapters | Öğretim Yöntemleri: Anlatım |
| 16 | Term Exams | Studying | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | Studying | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 4 | 56 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 8 | 112 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 2 | 4 | 8 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 12 | 12 |
| Final Exam | 1 | 24 | 24 |
| Total Workload (Hour) | 212 | ||
| Total Workload / 25 (h) | 8,48 | ||
| ECTS | 8 ECTS | ||