TSP105 Front Office Services

3 ECTS - 2-0 Duration (T+A)- 1. Semester- 2 National Credit

Information

Code TSP105
Name Front Office Services
Term 2024-2025 Academic Year
Semester 1. Semester
Duration (T+A) 2-0 (T-A) (17 Week)
ECTS 3 ECTS
National Credit 2 National Credit
Teaching Language Türkçe
Level Ön Lisans Dersi
Type Normal
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Öğr. Gör. Halime EŞİYOK
Course Instructor Öğr. Gör. Halime EŞİYOK (A Group) (Ins. in Charge)


Course Goal / Objective

In this course, the front desk service competencies related to the implementation of the guidance is to gain. Understanding the systematic control processes of front office activities, integrating uniformed services into in-hotel service management, business potential, in all activities of the hotel, in extraordinary situations, etc. It is aimed to comprehend the principles of security in the subjects. The other aims of the course are to comprehend the contents and control of the night front office services, to ensure that the system passes smoothly to the new day, to learn the room sales techniques and reporting, and the work flow planning and features in the shift system.

Course Content

Front desk service to recognize, to prepare personal business organization, front office operations to ensure, in coordination with other departments.

Course Precondition

The course has no prerequisites.

Resources

Front Office Management, Nihat Demirtaş

Notes

Related lecture notes. Halime EŞİYOK


Course Learning Outcomes

Order Course Learning Outcomes
LO01 Recognizes front desk service.
LO02 Makes personal preparation.
LO03 Makes work organization.
LO04 Provides the execution of front office operations.
LO05 Provides coordination with other departments.


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 Bilgi - Kuramsal, Olgusal Tourism and travel services with the basic concepts and principles of the field that understand how their activities See new developments and technologies in the field of tourism and travel services, and understand the importance of these 2
PLO02 Bilgi - Kuramsal, Olgusal Learn the tourism sector services involving public sector also has specific sensitivities and understand their behavior patterns related to these sensitivities.   Tour operator and understand the intricacies of technical and operation issues.  
PLO03 Bilgi - Kuramsal, Olgusal Understanding of the importance of lifelong learning, scientific and technological advances constantly improve yourself by watching, tracking global issues to be conscious individuals.
PLO04 Bilgi - Kuramsal, Olgusal Recognizes the valuable documents and books used in commercial life and work according to proper procedures and principles of the legislation. Office layout and personnel management, public relations, communications and make the necessary skills related to information storage gains. 1
PLO05 Beceriler - Bilişsel, Uygulamalı How to recognize that the execution of administrative activities in the tourism and travel services. 3
PLO06 Beceriler - Bilişsel, Uygulamalı Civil liability in the field of tourism and travel, and will have information about legislation 3
PLO07 Beceriler - Bilişsel, Uygulamalı It captures an important opportunity to reach the levels required by the industry in foreign languages. Labour gain the ability to run software packages may encounter in life. 2
PLO08 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Face to face communication, effective communication and features have gained power to persuade. 3
PLO09 Yetkinlikler - Öğrenme Yetkinliği Understand how it works at all levels of the travel process.
PLO10 Yetkinlikler - Öğrenme Yetkinliği Learns the business life in general and the characteristics of businesses operating in the transportation sector in particular.
PLO11 Yetkinlikler - Alana Özgü Yetkinlik Be sensitive to differences between people and cultures, show tolerance and respect. 3
PLO12 Yetkinlikler - Öğrenme Yetkinliği It measures the impact of the tourism sector on the country's economy and transportation services.


Week Plan

Week Topic Preparation Methods
1 GENERAL INFORMATION ABOUT THE FRONT OFFICE readings about related topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
2 HOSPITALITY INDUSTRY readings about related topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
3 ORGANIZATION OF FRONT OFFICE DEPARTMENT AT HOTEL BUSINESS readings about related topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
4 PERSONNEL MANAGEMENT IN HOTEL BUSINESS readings about related topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
5 EQUIPMENT USED IN THE FRONT OFFICE DEPARTMENT readings about related topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
6 SYSTEMS USED IN THE OPERATION OF THE FRONT OFFICE DEPARTMENT readings about related topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
7 OPERATION OF THE FRONT OFFICE DEPARTMENT IN HOTEL BUSINESS readings about related topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
8 Mid-Term Exam preparation for the exam Ölçme Yöntemleri:
Yazılı Sınav
9 FRONT OFFICE DEPARTMENT AND WELCOME TO GUESTS IN HOTELS readings about related topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
10 ROOM TYPES AND ROOM SALES readings about related topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
11 REGULATION OF RELATIONS BETWEEN THE GUEST AND FRONT OFFICE STAFF readings about related topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
12 RELATIONS WITH OTHER DEPARTMENTS OF THE FRONT OFFICE DEPARTMENT readings about related topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
13 ACCOMMODATION PROCESS readings about related topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
14 GUEST ACCOUNTS AND PAYMENT readings about related topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
15 THE SECURITY AT FRONT OFFICE DEPARTMENT readings about related topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
16 Term Exams preparation for the exam Ölçme Yöntemleri:
Yazılı Sınav
17 Term Exams preparation for the exam Ölçme Yöntemleri:
Yazılı Sınav


Student Workload - ECTS

Works Number Time (Hour) Workload (Hour)
Course Related Works
Class Time (Exam weeks are excluded) 14 2 28
Out of Class Study (Preliminary Work, Practice) 14 2 28
Assesment Related Works
Homeworks, Projects, Others 0 0 0
Mid-term Exams (Written, Oral, etc.) 1 6 6
Final Exam 1 13 13
Total Workload (Hour) 75
Total Workload / 25 (h) 3,00
ECTS 3 ECTS

Update Time: 13.05.2024 02:47