TÜRKÇE
ENGLISH
Information
| Code | TSP106 |
| Name | Tourism Operations Management and Transportation SYSTEMS |
| Term | 2024-2025 Academic Year |
| Semester | 2. Semester |
| Duration (T+A) | 3-1 (T-A) (17 Week) |
| ECTS | 4 ECTS |
| National Credit | 3.5 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. Halime EŞİYOK |
| Course Instructor |
Öğr. Gör. Halime EŞİYOK
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
In this course, to recognize the administrative structure and functions of the travel business, the types of businesses located within the transportation system to recognize and competence to understand the development trend of the transport system in the world and Turkey will gain.
Course Content
Historical development of travel and travel businesses, It consists of the classification of travel businesses in the transportation system, their history and position in the tourism sector, the management and management functions of travel businesses, transportation in Turkey and in the World.
Course Precondition
The course has no prerequisites.
Resources
Ahipaşaoğlu, S., Arıkan, İ. (2003). Travel Business Management and Transportation Systems. Detay Publishing, Ankara; Tourism Transportation, Editor: İrfan Arıkan and Related lecture notes, Halime Eşiyok.
Notes
Tourism Transportation, Mustafa Cavcar and Articles, theses and reports related to the subject.
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Explains the types, structures and operating processes of travel businesses. |
| LO02 | Analyzes the fields of activity of tour operators and travel agencies. |
| LO03 | Evaluates the role and importance of transportation systems (air, land, sea and rail) in the tourism sector. |
| LO04 | Applies methods for customer relationship management and improving service quality in travel businesses. |
| LO05 | Conducts reservation, ticketing and tour planning processes. |
| LO06 | Analyzes the integration between transportation modes and logistics processes in tourism. |
| LO07 | Has knowledge about safety, legislation and ethical rules in tourism transportation. |
| LO08 | Evaluates sustainability and environmentally friendly transportation solutions in travel businesses. |
| LO09 | Comments on the impact of digitalization and new technologies on travel businesses and transportation systems. |
| LO10 | Implements crisis management and customer satisfaction strategies in travel businesses. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic concepts and practices in the field of tourism and travel services. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Analyzes the structure, functioning and main actors of the tourism sector. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Explains basic strategies in tourism marketing, sales and customer relations. | |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Conducts operational processes related to travel agencies, tour operators and accommodation businesses. | 4 |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Effectively uses current reservation and ticketing systems used in the industry. | 3 |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | It follows digitalization and innovative technologies in the tourism sector and integrates them into applications. | 3 |
| PLO07 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Face to face communication, effective communication and features have gained power to persuade. | |
| PLO08 | Beceriler - Bilişsel, Uygulamalı | Uses basic computer software, information and communication technologies. | |
| PLO09 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Communicates verbally and in writing regarding the sector using foreign language knowledge. | |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Ensures guest satisfaction using customer relationship management principles. | 3 |
| PLO11 | Yetkinlikler - Alana Özgü Yetkinlik | Be sensitive to differences between people and cultures, show tolerance and respect. | |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | It measures the impact of the tourism sector on the country's economy and transportation services. | 3 |
| PLO13 | Yetkinlikler - Öğrenme Yetkinliği | Acts within the framework of tourism law, consumer rights and professional ethical rules. | |
| PLO14 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Acts in accordance with the environmentally sensitive and sustainable tourism approach. | |
| PLO15 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Uses teamwork, leadership and problem-solving skills effectively. | |
| PLO16 | Yetkinlikler - Öğrenme Yetkinliği | He/she is aware of entrepreneurship, professional development and career management and constantly improves himself/herself in this direction. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Basic concepts | Course information packages are examined | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 2 | Classification of Business | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 3 | Business functions | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 4 | Management and Management Functions | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 5 | Historical Development of Travel, Travel Business | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 6 | Tourism and Transport, Tourism Enterprises | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 7 | Travel Business Functions | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 8 | Mid-Term | Preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Travel Business Management and Organization | lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 10 | Transport businesses | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 11 | Transportation Management Functions of | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 12 | Transportation Business Management and Organization | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 13 | Establishment and Organization of Travel Agencies | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 14 | Activities of Travel Agencies | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 15 | Year-End Application and General Re | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 16 | Term exam | Preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term exam | Preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 4 | 56 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 1 | 10 | 10 |
| Total Workload (Hour) | 100 | ||
| Total Workload / 25 (h) | 4,00 | ||
| ECTS | 4 ECTS | ||