TÜRKÇE
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Information
| Code | TUR137 |
| Name | Vocational Practice |
| Term | 2024-2025 Academic Year |
| Semester | 1. Semester |
| Duration (T+A) | 0-2 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 1 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör.Dr. GÖKHAN ÇOLAK |
| Course Instructor |
1 |
Course Goal / Objective
To put the theoretical knowledge that students receive and learn in the program into practice.
Course Content
Applications of Theoretical Lessons in Front Office and Housekeeping Courses
Course Precondition
None
Resources
Practise
Notes
Practise
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Can Guest Login Process |
| LO02 | Welcoming guests to the hotel. |
| LO03 | Makes guest reservations. |
| LO04 | Resolves guest complaints. |
| LO05 | Knows how to clean the guest room. |
| LO06 | Knows how to take care of the guest room. |
| LO07 | Knows the operation of the front office department. |
| LO08 | Knows the operation of the Housekeeping department. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Transfers basic information about theories, facts, concepts and principles related to tourism and hotel management. | 5 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains information about legal regulations, professional standards and practices in the field of tourism and hotel management. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Transfer information about the internal and external environmental factors of organizations in the field of tourism and hotel management. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Transfers information about service processes and operations in the field of tourism and hotel management. | 4 |
| PLO05 | Bilgi - Kuramsal, Olgusal | Explains the planning, organization, execution, coordination and control functions of tourism and hotel management management. | |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | Uses the knowledge acquired in the field of tourism and hotel management in the business environment and profession. | 5 |
| PLO07 | Yetkinlikler - Öğrenme Yetkinliği | Uses the physical environment, tools and technologies related to the field of tourism and hotel management. | 3 |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | Uses a foreign language at a level to understand guest requirements and professional international terms of the tourism industry. | |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Have basic computer usage knowledge and knowledge about information systems used in hotel businesses and the ability to use these software. | |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Takes responsibility as a team member. | 5 |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Establishes effective interpersonal and intercultural communication. | 5 |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | Regularly conducts health, safety and risk assessments in the field of tourism and hotel management. | |
| PLO13 | Bilgi - Kuramsal, Olgusal | Protects the natural environment by adhering to ethical values. | |
| PLO14 | Bilgi - Kuramsal, Olgusal | Pays attention to personal care, hygiene, clothing and appearance. | 3 |
| PLO15 | Yetkinlikler - Öğrenme Yetkinliği | Continuously develops knowledge, skills and competencies in the field of tourism and hotel management. | |
| PLO16 | Bilgi - Kuramsal, Olgusal | Have the ability to think critically, produce alternative solutions and analyze information by obtaining information from different sources. | 3 |
| PLO17 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Communicates effectively with guests and collaborators through written and verbal expression. | 5 |
| PLO18 | Beceriler - Bilişsel, Uygulamalı | Acts in accordance with social, scientific and professional ethical values. | 3 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Guest Welcoming | Practise | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 2 | Reservation | Practise | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 3 | Guest Login Procedures | Practise | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 4 | Guest Check-out Procedures | Practise | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 5 | Dealing with Guest Complaints | Practise | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 6 | Ethical Principles in the Front Office Department | Practise | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 7 | Unethical Behaviors That May Be Encountered in the Front Office Department | Practise | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 8 | Mid-Term Exam | Exam | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Room Cleaning | Practise | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 10 | Bathroom Cleaning | Practise | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 11 | Bed Making | Practise | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 12 | Lost Stolen Item Status | Practise | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 13 | Editing Floor Chief Report | Practise | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 14 | Housekeeping Application 1 | Practise | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 15 | Housekeeping Application 2 | Practise | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 16 | Term Exams | Exam | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | Exam | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 1 | 14 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 14 | 2 | 28 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 8 | 8 |
| Final Exam | 1 | 8 | 8 |
| Total Workload (Hour) | 86 | ||
| Total Workload / 25 (h) | 3,44 | ||
| ECTS | 3 ECTS | ||