TÜRKÇE
ENGLISH
Information
| Code | TUR237 |
| Name | Room Operations at the Front Office |
| Term | 2024-2025 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör.Dr. GÖKHAN ÇOLAK |
| Course Instructor |
1 |
Course Goal / Objective
The aim of this course is to gain proficiency with the execution of the operations of the room.
Course Content
Control room with housekeeper report, VIP Guest, the guest to fulfill the demands, setting limits, identifying problems, Guest folios guest Folio in the detection of problematic issues, room types, room, guest entry, the preparations for more booking and the hotel's occupancy rate.
Course Precondition
None
Resources
Önbüro Hizmetleri, Gökhan Çolak, Ekin Yayınevi.
Notes
Slides
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Explains the basic concepts of room operations. |
| LO02 | Controls the reservation. |
| LO03 | Manages the room sales process. |
| LO04 | Manages the guest's admission process. |
| LO05 | Explains room sales policies. |
| LO06 | Relates hotel occupancy rates to hotel profitability. |
| LO07 | Explains shift transfer processes. |
| LO08 | Explains Reporting Operations. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Transfers basic information about theories, facts, concepts and principles related to tourism and hotel management. | 5 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains information about legal regulations, professional standards and practices in the field of tourism and hotel management. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Transfer information about the internal and external environmental factors of organizations in the field of tourism and hotel management. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Transfers information about service processes and operations in the field of tourism and hotel management. | 3 |
| PLO05 | Bilgi - Kuramsal, Olgusal | Explains the planning, organization, execution, coordination and control functions of tourism and hotel management management. | 4 |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | Uses the knowledge acquired in the field of tourism and hotel management in the business environment and profession. | 5 |
| PLO07 | Yetkinlikler - Öğrenme Yetkinliği | Uses the physical environment, tools and technologies related to the field of tourism and hotel management. | |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | Uses a foreign language at a level to understand guest requirements and professional international terms of the tourism industry. | 3 |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Have basic computer usage knowledge and knowledge about information systems used in hotel businesses and the ability to use these software. | |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Takes responsibility as a team member. | |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Establishes effective interpersonal and intercultural communication. | |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | Regularly conducts health, safety and risk assessments in the field of tourism and hotel management. | |
| PLO13 | Bilgi - Kuramsal, Olgusal | Protects the natural environment by adhering to ethical values. | |
| PLO14 | Bilgi - Kuramsal, Olgusal | Pays attention to personal care, hygiene, clothing and appearance. | |
| PLO15 | Yetkinlikler - Öğrenme Yetkinliği | Continuously develops knowledge, skills and competencies in the field of tourism and hotel management. | 3 |
| PLO16 | Bilgi - Kuramsal, Olgusal | Have the ability to think critically, produce alternative solutions and analyze information by obtaining information from different sources. | |
| PLO17 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Communicates effectively with guests and collaborators through written and verbal expression. | 3 |
| PLO18 | Beceriler - Bilişsel, Uygulamalı | Acts in accordance with social, scientific and professional ethical values. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | A brief looking to room division | Related Pages of Textbook. | Öğretim Yöntemleri: Anlatım |
| 2 | VIP Guest | Related Pages of Textbook. | Öğretim Yöntemleri: Anlatım |
| 3 | Guests Fulfill Demands | Related Pages of Textbook. | Öğretim Yöntemleri: Anlatım |
| 4 | Setting Limits | Related Pages of Textbook. | Öğretim Yöntemleri: Anlatım |
| 5 | Identification of the problem | Related Pages of Textbook. | Öğretim Yöntemleri: Anlatım |
| 6 | Guests of the problems identified in folios | Related Pages of Textbook. | Öğretim Yöntemleri: Tartışma |
| 7 | Troubled guest folios | Related Pages of Textbook. | Öğretim Yöntemleri: Örnek Olay |
| 8 | Mid-Term Exam | Exam | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Hotel's Room Types | Related Pages of Textbook. | Öğretim Yöntemleri: Anlatım |
| 10 | Room sales | Related Pages of Textbook. | Öğretim Yöntemleri: Anlatım |
| 11 | Room Blocking | Related Pages of Textbook. | Öğretim Yöntemleri: Anlatım |
| 12 | Preparing for Guest Login | Related Pages of Textbook. | Öğretim Yöntemleri: Anlatım |
| 13 | More Reservation (Over Booking) | Related Pages of Textbook. | Öğretim Yöntemleri: Anlatım |
| 14 | Over Saling | Related Pages of Textbook. | Öğretim Yöntemleri: Anlatım |
| 15 | The hotel occupancy rate | Related Pages of Textbook. | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 16 | Term Exams | Exam | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | Exam | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 1 | 14 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 1 | 8 | 8 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 8 | 8 |
| Final Exam | 1 | 8 | 8 |
| Total Workload (Hour) | 66 | ||
| Total Workload / 25 (h) | 2,64 | ||
| ECTS | 3 ECTS | ||