TÜRKÇE
ENGLISH
Information
| Code | ELH246 |
| Name | Quality Assurance and Standards |
| Term | 2024-2025 Academic Year |
| Semester | 4. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Label | E Elective |
| Mode of study | Uzaktan Öğretim |
| Catalog Information Coordinator | Öğr. Gör. Abdülvahap SAYGIN |
| Course Instructor |
1 |
Course Goal / Objective
In this course; It is aimed to gain qualifications related to quality assurance and standards in business life
Course Content
Quality Concept, Standard and Standardization, Importance of standard in production and service sector, Management quality and standards, Management quality and standards, Environmental standards, Quality management system models, Strategic management, Participation in management, Process management system, Resource management system, EFQM excellence model, Quality control in production, Inspection and sampling, Total quality control, Control Diagrams, Statistical Distributions
Course Precondition
None
Resources
Quality Assurance Standards book (Prof.Dr. İrfan ÇAĞLAR, Yrd.Doç.Dr. Saliha Koç Nobel Publishing House)
Notes
Lecture Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Recognizes quality management systems, explains their fundamental principles and application areas. |
| LO02 | Creates the infrastructure of a quality management system and plans its implementation process. |
| LO03 | Defines the concept of Total Quality Management (TQM) and explains its fundamental principles. |
| LO04 | Explains quality standards and evaluates methods for their implementation in business processes. |
| LO05 | Applies statistical quality control methods to conduct quality analyses. |
| LO06 | Identifies Total Quality Management (TQM) processes and evaluates their organizational applications. |
| LO07 | Defines quality control methods and applies process improvement techniques. |
| LO08 | Determines and evaluates quality standards within the framework of Total Quality Management. |
| LO09 | Analyzes quality control approaches and compares their sectoral applications. |
| LO10 | Analyzes quality costs and evaluates their importance in quality management for businesses. |
| LO11 | Defines the dimensions of quality and examines their impact on customer satisfaction. |
| LO12 | Recognizes national and international standard types and analyzes their roles in quality management processes. |
| LO13 | Learns process-based quality management systems and evaluates their implementation steps. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Program graduates have sufficient knowledge in mathematics, science and the implementation of the telecommunication issues in these areas | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Program graduates have knowledge regarding available materials and their selection in telecommunication sector. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Program graduates have knowledge of planning and organizing ateliers and operating plants in telecommunication sector. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Program graduates have ability to follow developing technologies with his/her acquired knowledge. | 2 |
| PLO05 | Bilgi - Kuramsal, Olgusal | Program graduates have ability to design and draw the professional plans and projects by using a computer drawing or simulation program in his/her filed. | |
| PLO06 | Bilgi - Kuramsal, Olgusal | Program graduate carry out a basic level study on his/her own, collect, analyze and interpret the data and prepare the final report in order to examine a problem regarding telecommunication technologies. | |
| PLO07 | Beceriler - Bilişsel, Uygulamalı | Program graduates take responsibility as a team member in order to solve the problems encountered in the applications of telecommunication area; he/she who has the conscious of the necessity of lifelong learning renews his/herself continuously to access knowledge. | |
| PLO08 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Program graduates have ability to use at least one computer programming language and a foreign language in the extent required by the profession. | |
| PLO09 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Program graduates use one computer software required by the field at least and information and communication technologies in a basic level. | |
| PLO10 | Yetkinlikler - Öğrenme Yetkinliği | Program graduates inculcate to be a patient individual with responsibility consciousness and moral values required by the profession. | 2 |
| PLO11 | Yetkinlikler - Öğrenme Yetkinliği | Program graduates act according to professional ethics to provide the occupational health and safety in the field | |
| PLO12 | Beceriler - Bilişsel, Uygulamalı | Becomes ready to use what they have learned with hands-on training in business life. | 2 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Quality Concept Standard and Standardization | Reading and researching the topics | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Problem Çözme |
| 2 | Aims of Standardization Benefits of Standardization Types of Standards | Reading and researching the topics | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Problem Çözme |
| 3 | Standardization and productivity National and International Standardization Organizations | Reading and researching the topics | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Problem Çözme |
| 4 | Management quality and standards Environmental standards | Reading and researching the topics | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Problem Çözme |
| 5 | Environmental standards Quality management system models | Reading and researching the topics | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Problem Çözme |
| 6 | strategic management Quality management system models | Reading and researching the topics | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Problem Çözme |
| 7 | quality and resource management strategy | Reading and researching the topics | Öğretim Yöntemleri: Soru-Cevap, Anlatım, Tartışma, Problem Çözme |
| 8 | Mid-Term Exam | Ölçme Yöntemleri: Yazılı Sınav |
|
| 9 | Process management system Resource management system | Reading and researching the topics | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Problem Çözme |
| 10 | Resource management system Efqm excellence model | Reading and researching the topics | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Problem Çözme |
| 11 | Quality control in production Inspection and sampling | Reading and researching the topics | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Problem Çözme |
| 12 | Quality Control Concept | Reading and researching the topics | Öğretim Yöntemleri: Soru-Cevap, Anlatım, Tartışma, Problem Çözme |
| 13 | Understands the definition of Quality Management | Reading and researching the topics | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Problem Çözme |
| 14 | Total Quality Management | Reading and researching the topics | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Problem Çözme |
| 15 | learns the definitions of standard and quality management | Reading and researching the topics | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Problem Çözme |
| 16 | Term Exams | Ölçme Yöntemleri: Yazılı Sınav |
|
| 17 | Term Exams | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 7 | 7 |
| Final Exam | 1 | 12 | 12 |
| Total Workload (Hour) | 75 | ||
| Total Workload / 25 (h) | 3,00 | ||
| ECTS | 3 ECTS | ||