TÜRKÇE
ENGLISH
Information
| Unit | FACULTY OF ENGINEERING |
| INDUSTRIAL ENGINEERING PR. | |
| Code | ENS201 |
| Name | Total Quality Management |
| Term | 2025-2026 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 3-0 (T-A) (17 Week) |
| ECTS | 4 ECTS |
| National Credit | 3 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Label | E Elective |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Dr. Öğr. Üyesi Müfide NARLI |
| Course Instructor |
The current term course schedule has not been prepared yet. Previous term groups and teaching staff are shown.
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Course Goal / Objective
The aim of this course is to provide information about total quality management philosophy and its applications.
Course Content
The basic pinciples of total quality management is explained. Methods and techniques to able to apply them is taught.
Course Precondition
none
Resources
Presentation slides Goestch and Davis, Toplam Kalite Yönetimi, Nobel Yayınevi
Notes
Current related articles
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Learn the meaning, scope and principles of total quality management |
| LO02 | Knows the emergence and development process of total quality management |
| LO03 | Recognize and apply TQM implementation tools and techniques |
| LO04 | Calculates and analyzes quality costs |
| LO05 | Understands the importance and purpose of total quality management approach in organizations |
| LO06 | Comprehends the impact of total quality management on competitiveness |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Acquires sufficient knowledge in mathematics, science and Industrial Engineering discipline-specific subjects; acquires the ability to use theoretical and applied knowledge in these fields in complex engineering problems. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Acquires the ability to identify, define, formulate and analytically solve complex Industrial Engineering problems; and has the ability to select and apply appropriate analysis and modelling methods for this purpose. | 2 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Acquires the ability to design a complex system, process, device or product to meet specific requirements under realistic constraints and conditions; acquires the ability to apply modern design methods for this purpose. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Acquires the ability to select and use modern techniques and tools necessary for the analysis and solution of complex problems encountered in Industrial Engineering applications and acquires the ability to use information technologies effectively. | 3 |
| PLO05 | Bilgi - Kuramsal, Olgusal | Acquire the skills to design and conduct experiments, collect data, analyze and interpret results to investigate complex Industrial Engineering problems or discipline-specific research topics. | |
| PLO06 | Bilgi - Kuramsal, Olgusal | Have the ability to work effectively in disciplinary and multi-disciplinary teams or individually. | 4 |
| PLO07 | Beceriler - Bilişsel, Uygulamalı | Ability to communicate effectively in Turkish, both verbally and in writing; knowledge of at least one foreign language; ability to write and understand effective reports, prepare design and production reports, make effective presentations, and give and receive clear and understandable instructions. | |
| PLO08 | Beceriler - Bilişsel, Uygulamalı | They have awareness of the necessity of lifelong learning; they have the ability to access information, follow developments in science and technology, and constantly renew themselves. | 4 |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Acting in accordance with ethical principles, becoming knowledgeable about the standards used in engineering practices with awareness of professional and ethical responsibility. | |
| PLO10 | Yetkinlikler - Öğrenme Yetkinliği | Learn about business practices such as project management, risk management and change management, and is aware of entrepreneurship and innovation. | 2 |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Informed about the universal and societal impacts of engineering practices on health, environment and safety, and the contemporary problems reflected in the field of engineering, and is aware of the legal consequences of engineering solutions. | 2 |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | Benefit from the power of effective communication in professional life and has the ability to interpret developments correctly. | 2 |
| PLO13 | Yetkinlikler - Öğrenme Yetkinliği | Have the ability to design, develop, implement and improve integrated systems that include machines, people, time, information or money. | |
| PLO14 | Yetkinlikler - Öğrenme Yetkinliği | By applying modern design methods, they have the ability to design, develop, implement and improve complex products, processes, businesses and systems under realistic conditions and constraints such as cost, environment, sustainable development, energy, manufacturability, ethics, health, safety and political issues. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Quality concept, general definitions | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım, Tartışma |
| 2 | Historical process of total quality management and leading pioneers | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım |
| 3 | Objectives of total quality management | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım |
| 4 | Definiton of total quality management and its principles | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım |
| 5 | Total quality management principles | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım |
| 6 | Organizational culture, quality culture and its effect on competitiveness | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım |
| 7 | Quality costs | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım |
| 8 | Mid-Term Exam | Lecture presentation slides and textbook | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Methods and techniques used in applying total quality managemet | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım, Örnek Olay, Soru-Cevap, Alıştırma ve Uygulama |
| 10 | Methods and techniques used in applying total quality managemet 1 | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım, Örnek Olay, Soru-Cevap, Alıştırma ve Uygulama |
| 11 | Methods and techniques used in applying total quality managemet 2 | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Örnek Olay, Alıştırma ve Uygulama |
| 12 | Statistical tools and methods used in total quality management practice | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım |
| 13 | Six sigma approach in TQM | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım, Örnek Olay |
| 14 | Lean manufacturing general approach | Textbook, Reading of relevant online references | Öğretim Yöntemleri: Anlatım, Örnek Olay |
| 15 | Lean manufacturing methods | Lecture presentation slides and textbook | Öğretim Yöntemleri: Anlatım, Örnek Olay |
| 16 | Quality standardization and of quality management handbook (case study) | Lecture presentasion slides and textbook | Öğretim Yöntemleri: Anlatım |
| 17 | Term Exams | Lecture presentation slides and textbook | Ölçme Yöntemleri: Yazılı Sınav |
Assessment (Exam) Methods and Criteria
Current term shares have not yet been determined. Shares of the previous term are shown.
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 3 | 42 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 3 | 42 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 7 | 7 |
| Final Exam | 1 | 18 | 18 |
| Total Workload (Hour) | 109 | ||
| Total Workload / 25 (h) | 4,36 | ||
| ECTS | 4 ECTS | ||