| 1 |
Communication, concept of communication, definition, process and types of communication, communication items and features Communication barriers |
RESEARCH |
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| 2 |
Oral communication techniques, Oral communication rules, Oral communication tools * Circular communication * Telephone communication * Video and voice communication, Effective speaking, toning, Highlighting, Proper use of language |
RESEARCH |
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| 3 |
Definition of written communication, Written communication techniques, Written communication rules. |
RESEARCH |
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| 4 |
Tools used in written communication, Report, report preparation techniques, Communication with intra-organizational network |
RESEARCH |
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| 5 |
Nonverbal communication, Body language and its effects, Meanings of head movements, Eye contact and precaution, Gestures and mimics, Posture. |
RESEARCH |
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| 6 |
Use of distance, Sitting, Hands and feet posture, Clothes emblem (symbolic communication), Personal image. |
RESEARCH |
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| 7 |
Barriers to Overcome Communication Barriers and Communication, Effective Communication |
RESEARCH |
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| 8 |
Mid-Term Exam |
RESEARCH |
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| 9 |
Formal Communication, Basic Concepts, Organizational Communication, Organizational Communication Hierarchy and Addresses, Establishment of Communication Infrastructure, Team Work, Factors Affecting Organizational Communication |
RESEARCH |
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| 10 |
Types of Formal Communication, Vertical - Messages From Astrology (suggestion, request, request) - Messages from superiors (order / instruction, instruction), Horizontal - Messages from units (suggestion, request, request, order, instruction), Cross communication |
RESEARCH |
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| 11 |
Formal Communication Tools (meetings, teleconference, e-mail, phone, Intranet, written reports, forms, etc.) |
RESEARCH |
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| 12 |
Non-Formal Communication-Informal Communication, Basic Concepts, Factors Affecting Non-Formal Communication: Organizational Culture and Climate - Group Behaviors, Organizational Politics, Organizational Hierarchy, Job and Task Definitions, Leadership. |
RESEARCH |
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| 13 |
Communication Methods (oral, written, nonverbal) Formal Communication Types and Tools (vertical, horizontal, diagonal) Message Tracking |
RESEARCH |
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| 14 |
Non-Organization Communication, Basic Concepts, |
RESEARCH |
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| 15 |
Non-Organizational target group, Customers, Merchants, Traders Competitors Government Trade unions etc. Factors Affecting Organizational with non-communication target group: Organizational Culture and Climate -Group Behavior Organizational Politics, Organizational Hierarchy Job and Duty descriptions , Leadership |
RESEARCH |
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| 16 |
Term Exams |
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| 17 |
Term Exams |
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