TÜRKÇE
ENGLISH
Information
| Unit | TOURISM AND HOTEL MANAGEMENT ACADEMY |
| ACCOMMODATION SERVICES PR. | |
| Code | KON218 |
| Name | Computer Applications for Hospitality Management |
| Term | 2018-2019 Academic Year |
| Semester | 4. Semester |
| Duration (T+A) | 1-2 (T-A) (17 Week) |
| ECTS | 5 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Doç. Dr. ZAFER BUZCU |
| Course Instructor |
Doç. Dr. ERDİNÇ BALLI
(Bahar)
(A Group)
(Ins. in Charge)
Doç. Dr. ZAFER BUZCU (Bahar) (B Group) (Ins. in Charge) |
Course Goal / Objective
To teach the front office and house keeping departmant automation program at accommodation establishments
Course Content
Does transactions of front office and housekeeping departments by using the computer automation programs, prepares and receives documents by using automation programs
Course Precondition
Resources
Notes
EtkinlikDers Süresi (Sınav haftası dahildir: 16x toplam ders saati)Sınıf Dışı Ders Çalışma Süresi (Haftalık ön çalışma, pekiştirme)Ödev, Proje, DiğerAra SınavlarYarıyıl/Yıl Sonu Sınavı
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | To comprehend the operations of the front office and housekeeping department using computer automation programs. |
| LO02 | Prepares documents using automation programs. |
| LO03 | Comprehends the package programs applied in the course. |
| LO04 | can analyze by learning front office package programs |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | general information about the Electra program package | Web content, presentations, projects, sample questions | |
| 2 | Reservation, New Reservation, Update Reservation, Wait List. | Web content, presentations, projects, sample questions | |
| 3 | Groups reservation, Profiles, Room Plans, Floor Plans, Confirmation | Web content, presentations, projects, sample questions | |
| 4 | Check-in, Confirmation, register card and printing, Arrivals, In House Guests and guest types, Accounts, | Web content, presentations, projects, sample questions | |
| 5 | check-out, wake-up, Room Blocking, Messages | Web content, presentations, projects, sample questions | |
| 6 | voucher, Agencies contract and agreements | Web content, presentations, projects, sample questions | |
| 7 | black list, , on request, stop sale | Web content, presentations, projects, sample questions | |
| 8 | Mid-Term Exam | Web content, presentations, projects, sample questions | |
| 9 | Cashiering, Currency Exchange, Close Cashier | Web content, presentations, projects, sample questions | |
| 10 | discount, deposit, Quick C/İ-C/O, | Web content, presentations, projects, sample questions | |
| 11 | Rooms Management, Housekeeping, Room Discrepancies | Web content, presentations, projects, sample questions | |
| 12 | memerandum and forwarding, trace | Web content, presentations, projects, sample questions | |
| 13 | Turn away, overbooking, bloka, black list | Web content, presentations, projects, sample questions | |
| 14 | price fixing, breakdown register, complaint register, CRM transaction | Web content, presentations, projects, sample questions | |
| 15 | genaral repetition | Web content, presentations, projects, sample questions | |
| 16 | Term Exams | Web content, presentations, projects, sample questions | |
| 17 | Term Exams | Web content, presentations, projects, sample questions |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 3 | 42 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 3 | 42 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 3 | 8 | 24 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 2 | 6 | 12 |
| Total Workload (Hour) | 126 | ||
| Total Workload / 25 (h) | 5,04 | ||
| ECTS | 5 ECTS | ||