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Information
| Unit | TOURISM AND HOTEL MANAGEMENT ACADEMY |
| ACCOMMODATION SERVICES PR. | |
| Code | KON284 |
| Name | Marketing Management |
| Term | 2018-2019 Academic Year |
| Semester | 4. Semester |
| Duration (T+A) | 3-0 (T-A) (17 Week) |
| ECTS | 4 ECTS |
| National Credit | 3 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör.Dr. OYA YILDIRIM |
| Course Instructor |
Öğr. Gör.Dr. OYA YILDIRIM
(Bahar)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
It conveys the practices of contemporary marketing management in the business world. Examines the basic concepts and terminology used in marketing. It deals with the relationships within social, political, economic, technological and competitive environments, the effects on their marketing activities and the place and importance of marketing strategies within an analytical approach. Thus, marketing not only tactical and operational functions and their importance in terms of marketing and sales departments, but also helps to identify the strategic role at the highest management level, first at a descriptive level and then at a problem solving level.
Course Content
In the course of marketing management course, we will focus on issues related to the environment in which the marketing system is concerned, the definition of marketing concept, marketing units and operations, marketing strategies and planning, marketing research and marketing information systems, consumer behavior, product, distribution, and pricing strategies.
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Explains the basic concepts of marketing. |
| LO02 | Understands the development process of marketing. |
| LO03 | Recognizes and explains the macro and micro environment of marketing. |
| LO04 | Understands the differences between marketing strategy, market strategy, marketing plan and marketing program. |
| LO05 | Understands what market segmentation and positioning is and how product markets are divided into sub-markets. |
| LO06 | Explains the purchasing decision process and the effect of economic needs on the purchasing decision process. |
| LO07 | Understands the marketing information system and its importance for businesses. |
| LO08 | Understands the importance and process of marketing research. |
| LO09 | Explains the new product development process and the impact of product life cycles on strategy planning. |
| LO10 | Explains marketing communication and promotion mix elements. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic concepts of business administration and the strategic, tactical, and operational dimensions of business management. | 3 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains the basic legal, social and moral rules and related legislation covering the business area. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Comprehends the planning, organization, execution, coordination and control functions of accommodation establishments management. | |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Can use numerical and statistical information to research, think, analyze, establish cause-effect relationships, make decisions and establish strategies. | 3 |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Updates skills by following the innovations and changes in field. | |
| PLO06 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Can carry out projects and works related to the field within the framework of quality processes, and develops the skills to work independently and in harmony with a team. | |
| PLO07 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | In unforeseen complex situations that may be encountered in relation to hotel management, travel management and other types of touristic businesses, it takes responsibility and finds solutions by examining good examples in other countries and foreign sources. | |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | As well as being specialized in a certain field of a tourism business, it develops the skills to support other parts of the business and adapt to sudden situations. | 5 |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Can obtain information from sources of different characteristics and in foreign languages, and observes social, scientific and ethical values. | 4 |
| PLO10 | Yetkinlikler - Öğrenme Yetkinliği | In addition to her/his professional development, constantly improves herself/himself by identifying learning needs in scientific, social, cultural and artistic fields in line with her/his interests and abilities. | |
| PLO11 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Can communicate correctly and effectively both in written and oral form in Turkish and foreign languages, and can convey information and ideas about the field in a way that others can understand. | |
| PLO12 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Performs health, safety, quality and risk assessments; works by taking measures for laws, professional conditions, ethics, fundamental personal rights and freedoms, privacy of private life, social responsibility and environmental protection. | |
| PLO13 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Follows national and international external environmental and sectoral conditions at a level that can cope with cyclical fluctuations due to flexible demand conditions in the field of tourism management, uses tools to analyze a tourism business with its internal and external environment, evaluates the findings and decides. | 5 |
| PLO14 | Yetkinlikler - Alana Özgü Yetkinlik | Recognizes information systems used in hotel businesses, uses basic information technologies and software related to the field. | |
| PLO15 | Yetkinlikler - Alana Özgü Yetkinlik | Evaluates domestic and foreign concepts, ideas and data in the field of tourism management with scientific methods. | 4 |
| PLO16 | Yetkinlikler - Alana Özgü Yetkinlik | Understands the socio-economic structure of tourism and its importance for the country and the world within the scope of this structure, and directs the design of the investment phase of a new business to be established in other areas of the tourism and service sector. | 4 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Definition, scope and development of marketing. | The relevant chapter in the book. | |
| 2 | Marketing concept and new trends. | The relevant chapter in the book. | |
| 3 | The role of marketing environment, strategic planning and marketing. | The relevant chapter in the book. | |
| 4 | Marketing research and information system. | The relevant chapter in the book. | |
| 5 | Consumer behavior and consumer markets. | The relevant chapter in the book. | |
| 6 | Industrial and international markets. | The relevant chapter in the book. | |
| 7 | Marketing segmentation, targeting and positioning. | The relevant chapter in the book. | |
| 8 | Mid-Term Exam | ||
| 9 | Promotion and Marketing Communication. | The relevant chapter in the book. | |
| 10 | Personal Sales and Sales Development. | The relevant chapter in the book. | |
| 11 | Advertising and Public Relations | The relevant chapter in the book. | |
| 12 | Internet marketing and direct marketing | The relevant chapter in the book. | |
| 13 | Distribution channels, supply chain management and logistics. | The relevant chapter in the book. | |
| 14 | Service Marketing. | The relevant chapter in the book. | |
| 15 | International marketing and ethics. | The relevant chapter in the book. | |
| 16 | Term Exams | ||
| 17 | Term Exams |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 3 | 42 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 3 | 42 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 1 | 5 | 5 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 1 | 6 | 6 |
| Total Workload (Hour) | 101 | ||
| Total Workload / 25 (h) | 4,04 | ||
| ECTS | 4 ECTS | ||