KON491 Quality Management in Hospitality Industry

4 ECTS - 2-0 Duration (T+A)- 7. Semester- 2 National Credit
Information About Course

Information
Goal, Content & Resources
Course Learning Outcomes
Relation with Program Learning Outcome
Week Plan
Assessment

Information

Unit TOURISM AND HOTEL MANAGEMENT ACADEMY
ACCOMMODATION SERVICES PR.
Code KON491
Name Quality Management in Hospitality Industry
Term 2018-2019 Academic Year
Semester 7. Semester
Duration (T+A) 2-0 (T-A) (17 Week)
ECTS 4 ECTS
National Credit 2 National Credit
Teaching Language Türkçe
Level Üniversite Dersi
Type Normal
Label E Elective
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Prof. Dr. OYA BERKAY KARACA
Course Instructor Prof. Dr. OYA BERKAY KARACA (Güz) (A Group) (Ins. in Charge)


Course Goal / Objective

ocuses on the ways to set standards in hotels, restaurants, airlines and other hospitality companies and explores monitoring, evaluating and redesigning the quality requirements in tourism industry.

Course Content

Total Quality Management, Quality Teams,Quality Circles and Techniques (Brainstorming, data collection, Pareto Analysis, Cause-Effect Analysis-Ishikawa Diagram), Stages of team work, 5 S System-Clean and Order Management, BPR: Restructuring of Business Process, Reengineering and Human Engineering, Definition and types of standard. ISO 9000:2008 Quality Assurance Systems,Total Quality Management in Tourism Sector, Quality management in the hospitality industry; planning and organization as to time management in hospitality industry, Performance Assessment and Evaluation of Total Quality Management.

Course Precondition

Resources

Notes



Course Learning Outcomes

Order Course Learning Outcomes
LO01 At the end of the semester, students will be able to; 1.Define the concept and importance of quality.
LO02 2. Classify the development, size, and the elements of quality and make the definition of quality of business,
LO03 3. Understand the concept of total quality management,
LO04 4. Know and apply the principles of total quality management
LO05 5.. Defines the quality responsibilities of departments and employees in the organization.
LO06 6. Defines quality awards.
LO07 7. Describes the application process of ISO quality standards.


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level


Week Plan

Week Topic Preparation Methods
1 Change, The Definitions and The Concept of Quality Reading related chapter in books, notes, articles about the topic, presentations, projects, web content, sample questions
2 Variety of Quality, Development of Quality Concept, History and The Phases, The Quality Concept Description, Dimensions of Quality Reading related chapter in books, notes, articles about the topic, presentations, projects, web content, sample questions
3 The relationship between the quality of competition, productivity, cost and time, The secrets of Japanese management success Reading related chapter in books, notes, articles about the topic, presentations, projects, web content, sample questions
4 Philosophy and Basic Concepts of Total Quality Management Reading related chapter in books, notes, articles about the topic, presentations, projects, web content, sample questions
5 Basic Principles of Total Quality Management Reading related chapter in books, notes, articles about the topic, presentations, projects, web content, sample questions
6 Quality Teams: Variety, The Team Roles, Characteristics of Effective Teams Reading related chapter in books, notes, articles about the topic, presentations, projects, web content, sample questions
7 Quality Circles, Quality Circle Techniques (Brainstorming, data collection, Pareto Analysis, Cause-Effect Analysis-Ishikawa Diagram) Reading related chapter in books, notes, articles about the topic, presentations, projects, web content, sample questions
8 Mid-Term Exam Prepare for Exam
9 Stages of team work Reading related chapter in books, notes, articles about the topic, presentations, projects, web content, sample questions
10 5 S System-Clean and Order Management Reading related chapter in books, notes, articles about the topic, presentations, projects, web content, sample questions
11 BPR: Restructuring of Business Process Reading related chapter in books, notes, articles about the topic, presentations, projects, web content, sample questions
12 Reengineering and Human Engineering Reading related chapter in books, notes, articles about the topic, presentations, projects, web content, sample questions
13 Definition and types of standard. ISO 9000:2008 Quality Assurance Systems Reading related chapter in books, notes, articles about the topic, presentations, projects, web content, sample questions
14 Total Quality Management in Tourism Sector, Quality management in the hospitality industry; planning and organization as to time management in hospitality industry Reading related chapter in books, notes, articles about the topic, presentations, projects, web content, sample questions
15 Total Quality Management in Tourism Sector, Quality management in the hospitality industry; planning and organization as to time management in hospitality industry Reading related chapter in books, notes, articles about the topic, presentations, projects, web content, sample questions
16 Term Exams Prepare for Exam
17 Term Exams Prepare for Exam


Assessment (Exam) Methods and Criteria

Assessment Type Midterm / Year Impact End of Term / End of Year Impact
1. Midterm Exam 100 40
General Assessment
Midterm / Year Total 100 40
1. Final Exam - 60
Grand Total - 100

Update Time: 18.05.2018 12:27