TÜRKÇE
ENGLISH
Information
| Unit | POZANTI VOCATIONAL SCHOOL |
| TOURISM AND HOTEL OPERATING PR. | |
| Code | TUR211 |
| Name | Quality Management Systems |
| Term | 2018-2019 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Label | E Elective |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Doç. Dr. DİLEK SAY |
| Course Instructor |
Doç. Dr. DİLEK SAY
(Güz)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
Quality procedures and operational problems will contribute to the historical process of quality cases, to explain techniques and models.
Course Content
Explaining in detail the quality and the standards used today disclosure of modern quality techniques and quality management system. These techniques and practices and case studies supported by the system
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Explains quality techniques |
| LO02 | Implement of quality tools in operation |
| LO03 | Practice quality management systems in operation |
| LO04 | Explain the concept of quality |
| LO05 | Interprets quality methods and models |
| LO06 | Explains total quality management |
| LO07 | Applies statistics, sampling and process control techniques for quality control purposes |
| LO08 | Explain the concept of standardization |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | - | Transfering basic knowledge about the concepts, theories and principles of the tourism and hotel management field. | 0 |
| PLO02 | - | Giving information about the professional standards, regulations and practices in the field of tourism and hotel management. | 5 |
| PLO03 | - | Giving information about internal and external environmental factors of the tourism and hotel organizations. | 0 |
| PLO04 | - | Giving information about the service delivery process and procedures in the field of tourism and hotel management. | 0 |
| PLO05 | - | Describing and applying the processes of planning, organizing, executing, coordinating and controlling functions of the tourism and hotel management. | 0 |
| PLO06 | - | Using the field related information in the business environment. | 0 |
| PLO07 | - | Using and recognizing the field related tools, technologies and physical environment. | 0 |
| PLO08 | - | Knowing a foreign language enough for understanding the terms of the international professional terms of tourism sector and for meeting the guest needs. | 0 |
| PLO09 | - | Having the basic computer knowledge as well as the ability to use the software about the information systems used in the hotel and restaurant business | 0 |
| PLO10 | - | Working as a team member and taking responsibility | 0 |
| PLO11 | - | Establishing effective interpersonal and intercultural communication | 0 |
| PLO12 | - | Making the health, safety and risk assessment regularly at the related field. | 0 |
| PLO13 | - | Adhering the ethical values and protecting the natural environment. | 0 |
| PLO14 | - | Being attentive about the hygiene, clothing and personal look | 0 |
| PLO15 | - | Constantly improving the knowledge, skills and competencies of the related field. | 0 |
| PLO16 | - | Having the ability to think critical, produce alternative solutions and obtain information from different sources and also analyze them | 4 |
| PLO17 | - | Having written and oral communication proficiencyBeing able to speak correct and effective,to convey information and ideas in speaking so others will understand,Having the ability to interpret and criticize,Having the high power of persuasion skill | 0 |
| PLO18 | - | Acting in accordance with social, scientific and professional ethical values. | 0 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Quality definition | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 2 | Fundamentals of Quality | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 3 | Total Qualirt Management | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 4 | Standart and Standardization | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 5 | Quality Management System | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 6 | Quality Control and Quality Improvement Tools | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 7 | ISO 9000 Standards | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 8 | Mid-Term Exam | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 9 | Explaining of ISO 9000 Standard by Example: Introduction | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 10 | Explaining of ISO 9000 Standard by Example: Documents and Records Control | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 11 | Explaining of ISO 9000 Standard by Example: Management | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 12 | Explaining of ISO 9000 Standard by Example: Human Resource | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 13 | Explaining of ISO 9000 Standard by Example: Production and Products | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 14 | Explaining of ISO 9000 Standard by Example: Purchaising | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 15 | Explaining of ISO 9000 Standard by Example: Preventative and Corrective Actions | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 16 | Term Exams | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | |
| 17 | Term Exams | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 1 | 16 | 16 |
| Total Workload (Hour) | 78 | ||
| Total Workload / 25 (h) | 3,12 | ||
| ECTS | 3 ECTS | ||