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Information
| Unit | TOURISM AND HOTEL MANAGEMENT ACADEMY |
| ACCOMMODATION SERVICES PR. | |
| Code | KON233 |
| Name | Front office management |
| Term | 2019-2020 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 2-2 (T-A) (17 Week) |
| ECTS | 5 ECTS |
| National Credit | 3 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Doç. Dr. ZAFER BUZCU |
| Course Instructor |
Doç. Dr. ZAFER BUZCU
(Güz)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
To teach practice of front office and front office department at accommodation establishment
Course Content
Front office department, front office staff and traits, equipmenst of front office, forms, front office operations
Course Precondition
Resources
Notes
EtkinlikDers Süresi (Sınav haftası dahildir: 16x toplam ders saati)Sınıf Dışı Ders Çalışma Süresi (Haftalık ön çalışma, pekiştirme)Ödev, Proje, DiğerAra SınavlarYarıyıl/Yıl Sonu Sınavı
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Understands the front office department and its place in the enterprise. |
| LO02 | Understands the organizational structure in the front office. List the front office staff and their tasks. |
| LO03 | Understands the relationship of the front office with other departments. |
| LO04 | Understands the types of reservations, the reservation process, the documents used in the reservation. |
| LO05 | Lists what needs to be done in the process of welcoming guests at the hotel. |
| LO06 | Comprehend the documents used in the front office and their regulation. |
| LO07 | Comprehends the cash register operations and folio opening. |
| LO08 | Comprehends the central part and the operations of the switchboard part. |
| LO09 | Comprehends the filing processes in the front office. |
| LO10 | Guest types describe room types. |
| LO11 | Comprehends the preparation of reports and statistical data in the front office department. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Front Office department and its place in the establishment | Web content, presentations, projects, sample questions | |
| 2 | organization of front office, front office staff and their duties | Web content, presentations, projects, sample questions | |
| 3 | Relationship of front office department with other departments, front office system | Web content, presentations, projects, sample questions | |
| 4 | Booking varieties, booking process, the documents used for booking | Web content, presentations, projects, sample questions | |
| 5 | İnformation, welcoming guests at the hotel and the organization of documents used | Web content, presentations, projects, sample questions | |
| 6 | reception, documents used at receptions and organizations | Web content, presentations, projects, sample questions | |
| 7 | safe operations, guest accounts, recording systems, Folio opening | Web content, presentations, projects, sample questions | |
| 8 | Mid-Term Exam | Web content, presentations, projects, sample questions | |
| 9 | central operations | Web content, presentations, projects, sample questions | |
| 10 | filing operations | Web content, presentations, projects, sample questions | |
| 11 | guest types, room types and hotel visits | Web content, presentations, projects, sample questions | |
| 12 | other operations of reservation section | Web content, presentations, projects, sample questions | |
| 13 | reports of front office department and Preparation of statistical data | Web content, presentations, projects, sample questions | |
| 14 | Occupancy rate estimates and pricing, Night operations | Web content, presentations, projects, sample questions | |
| 15 | general repetition | Web content, presentations, projects, sample questions | |
| 16 | Term Exams | Web content, presentations, projects, sample questions | |
| 17 | Term Exams | Web content, presentations, projects, sample questions |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 3 | 42 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 3 | 42 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 3 | 8 | 24 |
| Mid-term Exams (Written, Oral, etc.) | 2 | 6 | 12 |
| Final Exam | 2 | 6 | 12 |
| Total Workload (Hour) | 132 | ||
| Total Workload / 25 (h) | 5,28 | ||
| ECTS | 5 ECTS | ||