TÜRKÇE
ENGLISH
Information
| Unit | POZANTI VOCATIONAL SCHOOL |
| TOURISM AND HOTEL OPERATING PR. | |
| Code | TUR109 |
| Name | Communication |
| Term | 2019-2020 Academic Year |
| Semester | 1. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 2 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Üniversite Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Doç. Dr. RESUL TELLİ |
| Course Instructor |
Doç. Dr. RESUL TELLİ
(Güz)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
Giving basic comunication skills and communication techniques to the students
Course Content
Introduction to communication, verbal communication, listening techniques, written communication, letters, body language, negotiation, public relations, basic business etiquette and protocol
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | communication components of teaching - learning process in terms of knowledge and writing. |
| LO02 | Being able to identify the factors that impede communication. |
| LO03 | knowing that it is basically a communication effectiveness of training and educational activities for future planning accordingly. |
| LO04 | Oral, written and verbal communication skills Ability to use effectively. |
| LO05 | Be able to communicate effectively and prevent the conflict dialog to define their attitudes. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | - | Transfering basic knowledge about the concepts, theories and principles of the tourism and hotel management field. | 1 |
| PLO02 | - | Giving information about the professional standards, regulations and practices in the field of tourism and hotel management. | 1 |
| PLO03 | - | Giving information about internal and external environmental factors of the tourism and hotel organizations. | 1 |
| PLO04 | - | Giving information about the service delivery process and procedures in the field of tourism and hotel management. | 1 |
| PLO05 | - | Describing and applying the processes of planning, organizing, executing, coordinating and controlling functions of the tourism and hotel management. | 2 |
| PLO06 | - | Using the field related information in the business environment. | 3 |
| PLO07 | - | Using and recognizing the field related tools, technologies and physical environment. | 1 |
| PLO08 | - | Knowing a foreign language enough for understanding the terms of the international professional terms of tourism sector and for meeting the guest needs. | 1 |
| PLO09 | - | Having the basic computer knowledge as well as the ability to use the software about the information systems used in the hotel and restaurant business | 1 |
| PLO10 | - | Working as a team member and taking responsibility | 3 |
| PLO11 | - | Establishing effective interpersonal and intercultural communication | 5 |
| PLO12 | - | Making the health, safety and risk assessment regularly at the related field. | 1 |
| PLO13 | - | Adhering the ethical values and protecting the natural environment. | 4 |
| PLO14 | - | Being attentive about the hygiene, clothing and personal look | 4 |
| PLO15 | - | Constantly improving the knowledge, skills and competencies of the related field. | 4 |
| PLO16 | - | Having the ability to think critical, produce alternative solutions and obtain information from different sources and also analyze them | 4 |
| PLO17 | - | Having written and oral communication proficiencyBeing able to speak correct and effective,to convey information and ideas in speaking so others will understand,Having the ability to interpret and criticize,Having the high power of persuasion skill | 5 |
| PLO18 | - | Acting in accordance with social, scientific and professional ethical values. | 5 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Introduction to Communication | Reading related chapter | |
| 2 | Communication process and components | Reading related chapter | |
| 3 | Communication types | Reading related chapter | |
| 4 | Verbal Communication | Reading related chapter | |
| 5 | Listening Skills | Reading related chapter | |
| 6 | Written Communication | Reading related chapter | |
| 7 | Graphical Communication | Reading related chapter | |
| 8 | Mid-Term Exam | Reading book and lecture notes | |
| 9 | Managerial Communication | Reading related chapter | |
| 10 | Organizational Communication | Reading related chapter | |
| 11 | Mass Comminication | Reading related chapter | |
| 12 | Public Relations | Reading related chapter | |
| 13 | Target Group in Public Relations | Reading related chapter | |
| 14 | Public Relations Tools | Reading related chapter | |
| 15 | Business etiquette and protocol | Reading related chapter | |
| 16 | Term Exams | Reading book and lecture notes | |
| 17 | Term Exams | Reading book and lecture notes |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |