TÜRKÇE
ENGLISH
Information
| Unit | TOURISM AND HOTEL MANAGEMENT ACADEMY |
| ACCOMMODATION SERVICES PR. | |
| Code | KON268 |
| Name | Housekeeping Management |
| Term | 2019-2020 Academic Year |
| Semester | 4. Semester |
| Duration (T+A) | 1-2 (T-A) (17 Week) |
| ECTS | 5 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör.Dr. OYA YILDIRIM |
| Course Instructor |
Öğr. Gör.Dr. OYA YILDIRIM
(Bahar)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
Students gain theoretical and practical skills in the management of housekeeping.
Course Content
Principles of house keeping management, relationship of housekeeping with other departments, housekeeping employees, Housekeeping employees, position within the organization, job descriptions, major advantage of housekeeper team staffing, material planning: administration of equipment and supplies, Housekeeping chemicals and usage, Cleaning Supplies and Equipment, daily routine of housekeeping department of the hotel, housekeeping department s reports with other departments, cleaning of the guestrooms, cleaning and maintenance, swimming pool operations and management, water chemistry, pest control, security within hotel Guestrooms, laundry equipment for larger hotels,
Course Precondition
Resources
Notes
EtkinlikDers Süresi (Sınav haftası dahildir: 16x toplam ders saati)Sınıf Dışı Ders Çalışma Süresi (Haftalık ön çalışma, pekiştirme)Ödev, Proje, DiğerAra SınavlarYarıyıl/Yıl Sonu Sınavı
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Explains the relationship between the housekeeping department with other departments. |
| LO02 | Explains the planning issues in the housekeeping department. |
| LO03 | Explains the process of organizing and scheduling jobs in Housekeeping department. |
| LO04 | Explains the control process in the housekeeping department. |
| LO05 | Explains the budgeting process in the housekeeping department. |
| LO06 | Understands the hygiene and cleaning processes in the housekeeping department. |
| LO07 | Sorts the materials used in the housekeeping department. |
| LO08 | Explains security issues in the housekeeping department. |
| LO09 | Understands laundry management in housekeeping department. |
| LO10 | Implements the cleaning process of the guest room. |
| LO11 | Implements the cleaning process of the VIP guest room. |
| LO12 | Explains the points to be considered in room decoration. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Personnel Affairs and Organization, Definition of Housekeeping Services | Web content, presentations, projects, sample questions | |
| 2 | Planning and Information Flow Process in Housekeeping Department | Web content, presentations, projects, sample questions | |
| 3 | Organizing work and programming process in housekeeping management | Web content, presentations, projects, sample questions | |
| 4 | Control Process in the Housekeeping Department | Web content, presentations, projects, sample questions | |
| 5 | Budgeting Process in the Housekeeping Department | Web content, presentations, projects, sample questions | |
| 6 | Housekeeping Department Hygiene and Cleaning | Web content, presentations, projects, sample questions | |
| 7 | Room Decoration and Materials Used in Housekeeping Department | Web content, presentations, projects, sample questions | |
| 8 | Mid-Term Exam | Prepare for exam | |
| 9 | Security at the housekeeping department | Web content, presentations, projects, sample questions | |
| 10 | Laundry Services and Laundry Management at Housekeeping department | Web content, presentations, projects, sample questions | |
| 11 | Housekeeping services management application 1 | Web content, presentations, projects, sample questions | |
| 12 | Housekeeping services management application 2 | Web content, presentations, projects, sample questions | |
| 13 | Housekeeping services management application 3 | Web content, presentations, projects, sample questions | |
| 14 | Housekeeping services management application 4 | Web content, presentations, projects, sample questions | |
| 15 | Housekeeping services management application 5 | Web content, presentations, projects, sample questions | |
| 16 | Term Exams | prepare for exam | |
| 17 | Term Exams | prepare for exam |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 20 |
| General Assessment | ||
| Midterm / Year Total | 100 | 20 |
| 1. Final Exam | - | 80 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 3 | 42 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 3 | 42 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 1 | 15 | 15 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 7 | 7 |
| Final Exam | 1 | 7 | 7 |
| Total Workload (Hour) | 113 | ||
| Total Workload / 25 (h) | 4,52 | ||
| ECTS | 5 ECTS | ||