TÜRKÇE
ENGLISH
Information
| Unit | TOURISM AND HOTEL MANAGEMENT ACADEMY |
| ACCOMMODATION SERVICES PR. | |
| Code | KON258 |
| Name | Business Communication |
| Term | 2019-2020 Academic Year |
| Semester | 4. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Label | E Elective |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Prof. Dr. MEHMET CİHAN YAVUZ |
| Course Instructor |
Prof. Dr. MEHMET CİHAN YAVUZ
(Bahar)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
Communication knowledge and technics needede in business life.
Course Content
Communication concept, process, types; oral communication, body language, listening skills and communication in the phone.
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Defines communication concept and lists Its types |
| LO02 | Understands the place of communication in management science |
| LO03 | Recall the characteristics and process of communication |
| LO04 | Apply effective oral and body language communication. |
| LO05 | Develops Effective Listening Skills |
| LO06 | Apply Effective Communication in the Phone |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Introduction to Business Communication | Lecturing, case study, rol playing. | |
| 2 | Communication and Management | Lecturing, case study, rol playing. | |
| 3 | Spesifications of Communication | Lecturing, case study, rol playing. | |
| 4 | Communication Process | Lecturing, case study, rol playing.Lecturing, case study, rol playing. | |
| 5 | Elements of Communication Process-1 | Lecturing, case study, rol playing. | |
| 6 | Elements of Communication Process-2 | Lecturing, case study, rol playing. | |
| 7 | Elements of Communication Process-3 | Lecturing, case study, rol playing. | |
| 8 | Mid-Term Exam | Preparetion for exam | |
| 9 | Types of Communication | Lecturing, case study, rol playing. | |
| 10 | Oral Communication | Lecturing, case study, rol playing. | |
| 11 | Listening Skills | Lecturing, case study, rol playing. | |
| 12 | Body Language | Lecturing, case study, rol playing. | |
| 13 | Written Communication | Lecturing, case study, rol playing. | |
| 14 | Communication in the Phone | Lecturing, case study, rol playing. | |
| 15 | Final Exam | Preparetion for exam | |
| 16 | Term Exams | ||
| 17 | Term Exams |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 20 |
| General Assessment | ||
| Midterm / Year Total | 100 | 20 |
| 1. Final Exam | - | 80 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 10 | 10 |
| Final Exam | 1 | 10 | 10 |
| Total Workload (Hour) | 76 | ||
| Total Workload / 25 (h) | 3,04 | ||
| ECTS | 3 ECTS | ||