KOS322 Crisis management in tourism

3 ECTS - 2-0 Duration (T+A)- 6. Semester- 2 National Credit

Information

Unit TOURISM AND HOTEL MANAGEMENT ACADEMY
ACCOMMODATION SERVICES PR.
Code KOS322
Name Crisis management in tourism
Term 2019-2020 Academic Year
Semester 6. Semester
Duration (T+A) 2-0 (T-A) (17 Week)
ECTS 3 ECTS
National Credit 2 National Credit
Teaching Language Türkçe
Level Lisans Dersi
Type Normal
Label E Elective
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Dr. Öğr. Üyesi DİĞDEM ESKİYÖRÜK
Course Instructor Dr. Öğr. Üyesi DİĞDEM ESKİYÖRÜK (Bahar) (A Group) (Ins. in Charge)


Course Goal / Objective

To enable students to understand crisis management and operation in accommodation establishments

Course Content

Crisis concept, scope, types, crisis management in the hotel business, the hotel is of major crises in the world and in Turkey, examples of the impact on businesses

Course Precondition

Resources

Notes



Course Learning Outcomes

Order Course Learning Outcomes
LO01 Explain the concept and scope of crisis
LO02 Recognize the phases of the crisis
LO03 Explain the main types of crisis
LO04 Evaluates crisis management in hotel management
LO05 Evaluate the major crisis that takes place in the world and Turkey


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 Bilgi - Kuramsal, Olgusal Explains the basic concepts of business administration and the strategic, tactical, and operational dimensions of business management. 2
PLO02 Bilgi - Kuramsal, Olgusal Explains the basic legal, social and moral rules and related legislation covering the business area.
PLO03 Bilgi - Kuramsal, Olgusal Comprehends the planning, organization, execution, coordination and control functions of accommodation establishments management. 3
PLO04 Beceriler - Bilişsel, Uygulamalı Can use numerical and statistical information to research, think, analyze, establish cause-effect relationships, make decisions and establish strategies. 2
PLO05 Beceriler - Bilişsel, Uygulamalı Updates skills by following the innovations and changes in field. 1
PLO06 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Can carry out projects and works related to the field within the framework of quality processes, and develops the skills to work independently and in harmony with a team.
PLO07 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği In unforeseen complex situations that may be encountered in relation to hotel management, travel management and other types of touristic businesses, it takes responsibility and finds solutions by examining good examples in other countries and foreign sources. 2
PLO08 Yetkinlikler - Öğrenme Yetkinliği As well as being specialized in a certain field of a tourism business, it develops the skills to support other parts of the business and adapt to sudden situations. 2
PLO09 Yetkinlikler - Öğrenme Yetkinliği Can obtain information from sources of different characteristics and in foreign languages, and observes social, scientific and ethical values.
PLO10 Yetkinlikler - Öğrenme Yetkinliği In addition to her/his professional development, constantly improves herself/himself by identifying learning needs in scientific, social, cultural and artistic fields in line with her/his interests and abilities.
PLO11 Yetkinlikler - İletişim ve Sosyal Yetkinlik Can communicate correctly and effectively both in written and oral form in Turkish and foreign languages, and can convey information and ideas about the field in a way that others can understand.
PLO12 Yetkinlikler - İletişim ve Sosyal Yetkinlik Performs health, safety, quality and risk assessments; works by taking measures for laws, professional conditions, ethics, fundamental personal rights and freedoms, privacy of private life, social responsibility and environmental protection.
PLO13 Yetkinlikler - İletişim ve Sosyal Yetkinlik Follows national and international external environmental and sectoral conditions at a level that can cope with cyclical fluctuations due to flexible demand conditions in the field of tourism management, uses tools to analyze a tourism business with its internal and external environment, evaluates the findings and decides. 3
PLO14 Yetkinlikler - Alana Özgü Yetkinlik Recognizes information systems used in hotel businesses, uses basic information technologies and software related to the field.
PLO15 Yetkinlikler - Alana Özgü Yetkinlik Evaluates domestic and foreign concepts, ideas and data in the field of tourism management with scientific methods.
PLO16 Yetkinlikler - Alana Özgü Yetkinlik Understands the socio-economic structure of tourism and its importance for the country and the world within the scope of this structure, and directs the design of the investment phase of a new business to be established in other areas of the tourism and service sector.


Week Plan

Week Topic Preparation Methods
1 The concept and scope of crisis Textbook and lecture notes
2 Stages of crisis Textbook and lecture notes
3 Crises based on economic, political and natural disasters Textbook and lecture notes
4 Crises based on ecological, biological, social and political violence Textbook and lecture notes
5 Crisis management in hotel management Textbook and lecture notes
6 Crisis management period Textbook and lecture notes
7 Crisis management and strategies Textbook and lecture notes
8 Mid-Term Exam Textbook and lecture notes
9 Post-crisis management Textbook and lecture notes
10 The effects of major crises in the world Textbook and lecture notes
11 The effects of major crises in the world Textbook and lecture notes
12 The effects of major crises in the world Textbook and lecture notes
13 The main effects of the crisis in Turkey Textbook and lecture notes
14 The main effects of the crisis in Turkey Textbook and lecture notes
15 The main effects of the crisis in Turkey Textbook and lecture notes
16 Term Exams Textbook and lecture notes
17 Term Exams Textbook and lecture notes


Assessment (Exam) Methods and Criteria

Assessment Type Midterm / Year Impact End of Term / End of Year Impact
1. Midterm Exam 100 20
General Assessment
Midterm / Year Total 100 20
1. Final Exam - 80
Grand Total - 100


Student Workload - ECTS

Works Number Time (Hour) Workload (Hour)
Course Related Works
Class Time (Exam weeks are excluded) 14 2 28
Out of Class Study (Preliminary Work, Practice) 14 2 28
Assesment Related Works
Homeworks, Projects, Others 1 2 2
Mid-term Exams (Written, Oral, etc.) 1 7 7
Final Exam 1 18 18
Total Workload (Hour) 83
Total Workload / 25 (h) 3,32
ECTS 3 ECTS

Update Time: 12.02.2025 07:49