TÜRKÇE
ENGLISH
Information
| Unit | TOURISM AND HOTEL MANAGEMENT ACADEMY |
| ACCOMMODATION SERVICES PR. | |
| Code | KON233 |
| Name | Front office management |
| Term | 2021-2022 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 2-2 (T-A) (17 Week) |
| ECTS | 5 ECTS |
| National Credit | 3 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Doç. Dr. ZAFER BUZCU |
| Course Instructor |
Doç. Dr. ZAFER BUZCU
(Güz)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
To teach practice of front office and front office department at accommodation establishment
Course Content
Front office department, front office staff and traits, equipmenst of front office, forms, front office operations
Course Precondition
Resources
Notes
EtkinlikDers Süresi (Sınav haftası dahildir: 16x toplam ders saati)Sınıf Dışı Ders Çalışma Süresi (Haftalık ön çalışma, pekiştirme)Ödev, Proje, DiğerAra SınavlarYarıyıl/Yıl Sonu Sınavı
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Understands the front office department and its place in the enterprise. |
| LO02 | Understands the organizational structure in the front office. List the front office staff and their tasks. |
| LO03 | Understands the relationship of the front office with other departments. |
| LO04 | Understands the types of reservations, the reservation process, the documents used in the reservation. |
| LO05 | Lists what needs to be done in the process of welcoming guests at the hotel. |
| LO06 | Comprehend the documents used in the front office and their regulation. |
| LO07 | Comprehends the cash register operations and folio opening. |
| LO08 | Comprehends the central part and the operations of the switchboard part. |
| LO09 | Comprehends the filing processes in the front office. |
| LO10 | Guest types describe room types. |
| LO11 | Comprehends the preparation of reports and statistical data in the front office department. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic concepts of business administration and the strategic, tactical, and operational dimensions of business management. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains the basic legal, social and moral rules and related legislation covering the business area. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Comprehends the planning, organization, execution, coordination and control functions of accommodation establishments management. | 4 |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Can use numerical and statistical information to research, think, analyze, establish cause-effect relationships, make decisions and establish strategies. | 3 |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Updates skills by following the innovations and changes in field. | 5 |
| PLO06 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Can carry out projects and works related to the field within the framework of quality processes, and develops the skills to work independently and in harmony with a team. | 3 |
| PLO07 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | In unforeseen complex situations that may be encountered in relation to hotel management, travel management and other types of touristic businesses, it takes responsibility and finds solutions by examining good examples in other countries and foreign sources. | 5 |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | As well as being specialized in a certain field of a tourism business, it develops the skills to support other parts of the business and adapt to sudden situations. | 5 |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Can obtain information from sources of different characteristics and in foreign languages, and observes social, scientific and ethical values. | 2 |
| PLO10 | Yetkinlikler - Öğrenme Yetkinliği | In addition to her/his professional development, constantly improves herself/himself by identifying learning needs in scientific, social, cultural and artistic fields in line with her/his interests and abilities. | |
| PLO11 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Can communicate correctly and effectively both in written and oral form in Turkish and foreign languages, and can convey information and ideas about the field in a way that others can understand. | 4 |
| PLO12 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Performs health, safety, quality and risk assessments; works by taking measures for laws, professional conditions, ethics, fundamental personal rights and freedoms, privacy of private life, social responsibility and environmental protection. | |
| PLO13 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Follows national and international external environmental and sectoral conditions at a level that can cope with cyclical fluctuations due to flexible demand conditions in the field of tourism management, uses tools to analyze a tourism business with its internal and external environment, evaluates the findings and decides. | |
| PLO14 | Yetkinlikler - Alana Özgü Yetkinlik | Recognizes information systems used in hotel businesses, uses basic information technologies and software related to the field. | 5 |
| PLO15 | Yetkinlikler - Alana Özgü Yetkinlik | Evaluates domestic and foreign concepts, ideas and data in the field of tourism management with scientific methods. | |
| PLO16 | Yetkinlikler - Alana Özgü Yetkinlik | Understands the socio-economic structure of tourism and its importance for the country and the world within the scope of this structure, and directs the design of the investment phase of a new business to be established in other areas of the tourism and service sector. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Front Office department and its place in the establishment | Web content, presentations, projects, sample questions | |
| 2 | organization of front office, front office staff and their duties | Web content, presentations, projects, sample questions | |
| 3 | Relationship of front office department with other departments, front office system | Web content, presentations, projects, sample questions | |
| 4 | Booking varieties, booking process, the documents used for booking | Web content, presentations, projects, sample questions | |
| 5 | İnformation, welcoming guests at the hotel and the organization of documents used | Web content, presentations, projects, sample questions | |
| 6 | reception, documents used at receptions and organizations | Web content, presentations, projects, sample questions | |
| 7 | safe operations, guest accounts, recording systems, Folio opening | Web content, presentations, projects, sample questions | |
| 8 | Mid-Term Exam | Web content, presentations, projects, sample questions | |
| 9 | central operations | Web content, presentations, projects, sample questions | |
| 10 | filing operations | Web content, presentations, projects, sample questions | |
| 11 | guest types, room types and hotel visits | Web content, presentations, projects, sample questions | |
| 12 | other operations of reservation section | Web content, presentations, projects, sample questions | |
| 13 | reports of front office department and Preparation of statistical data | Web content, presentations, projects, sample questions | |
| 14 | Occupancy rate estimates and pricing, Night operations | Web content, presentations, projects, sample questions | |
| 15 | general repetition | Web content, presentations, projects, sample questions | |
| 16 | Term Exams | Web content, presentations, projects, sample questions | |
| 17 | Term Exams | Web content, presentations, projects, sample questions |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 3 | 42 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 3 | 42 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 3 | 8 | 24 |
| Mid-term Exams (Written, Oral, etc.) | 2 | 6 | 12 |
| Final Exam | 2 | 6 | 12 |
| Total Workload (Hour) | 132 | ||
| Total Workload / 25 (h) | 5,28 | ||
| ECTS | 5 ECTS | ||