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Information
| Unit | POZANTI VOCATIONAL SCHOOL |
| TOURISM AND HOTEL OPERATING PR. | |
| Code | TUR126 |
| Name | Quality Assurance and Standards |
| Term | 2021-2022 Academic Year |
| Semester | 2. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Üniversite Dersi |
| Type | Normal |
| Label | E Elective |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Doç. Dr. DİLEK SAY |
| Course Instructor |
Doç. Dr. DİLEK SAY
(Bahar)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
Determining of standart and quality criteria by using Internet, computer, plan, instruction, standard samples, audit forms, business process standards etc. in the office.
Course Content
A-Quality Concept, B-Standard and Standardization, C-Standard's importance in production and service sector, D-Management quality and standards, E-Environment F-Quality management system models, G-Quality management system models strategic management, H-Strategic management, I-Directional participation, İ-Process management system, J-Resource management system, K-EFQM excellence model, M-Inspection and Sampling, N-Total Quality Control, R-Control Diagrams, S-Statistical Distributions.,
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Apply quality principles in production and service process |
| LO02 | Perform standardization-related operations |
| LO03 | Apply quality and standards in production and service area |
| LO04 | Apply quality and standards in management |
| LO05 | Apply appropriate legislative quality and standards in environmental management |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | - | Transfering basic knowledge about the concepts, theories and principles of the tourism and hotel management field. | |
| PLO02 | - | Giving information about the professional standards, regulations and practices in the field of tourism and hotel management. | |
| PLO03 | - | Giving information about internal and external environmental factors of the tourism and hotel organizations. | |
| PLO04 | - | Giving information about the service delivery process and procedures in the field of tourism and hotel management. | |
| PLO05 | - | Describing and applying the processes of planning, organizing, executing, coordinating and controlling functions of the tourism and hotel management. | |
| PLO06 | - | Using the field related information in the business environment. | |
| PLO07 | - | Using and recognizing the field related tools, technologies and physical environment. | |
| PLO08 | - | Knowing a foreign language enough for understanding the terms of the international professional terms of tourism sector and for meeting the guest needs. | |
| PLO09 | - | Having the basic computer knowledge as well as the ability to use the software about the information systems used in the hotel and restaurant business | |
| PLO10 | - | Working as a team member and taking responsibility | |
| PLO11 | - | Establishing effective interpersonal and intercultural communication | |
| PLO12 | - | Making the health, safety and risk assessment regularly at the related field. | |
| PLO13 | - | Adhering the ethical values and protecting the natural environment. | |
| PLO14 | - | Being attentive about the hygiene, clothing and personal look | |
| PLO15 | - | Constantly improving the knowledge, skills and competencies of the related field. | |
| PLO16 | - | Having the ability to think critical, produce alternative solutions and obtain information from different sources and also analyze them | |
| PLO17 | - | Having written and oral communication proficiencyBeing able to speak correct and effective,to convey information and ideas in speaking so others will understand,Having the ability to interpret and criticize,Having the high power of persuasion skill | |
| PLO18 | - | Acting in accordance with social, scientific and professional ethical values. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Quality Concept | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 2 | Standard and Standardization | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 3 | The importance of the standard in the production and service sector | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 4 | Management quality and standards | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 5 | Environment standarts | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 6 | Quality management system models strategic management | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 7 | Strategic management | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 8 | Mid-Term Exam | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 9 | Process management system | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 10 | Resource management system | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 11 | Inspection and sampling | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 12 | Total Quality Control | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 13 | Total Quality Control Applications | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 14 | Control Charts | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 15 | Statistical Distributions | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 16 | Term Exams | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. | |
| 17 | Term Exams | Quality Management Systems, Doc. Dr. Muharrem Tuna, Ogr. Gor. İlkay Guler, Detay Yayıncılık, p. 1-231. |