TÜRKÇE
ENGLISH
Information
| Code | ISLS421 |
| Name | Quality Management |
| Semester | 7. Semester |
| Duration (T+A) | 3-0 (T-A) (17 Week) |
| ECTS | 6 ECTS |
| National Credit | 3 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Prof. Dr. ARZU UZUN |
Course Goal
To understand the issues related to quality management and Quality Management Systems, to implement total quality management in a workplace and to have the equipment to establish a quality management system
Course Content
Historical development of quality and quality management and total quality management will be discussed.
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Take data related to quality and improve information by using scientific, social and ethical responsibility. |
| LO02 | Fictionalise a problem in the area of quality, develop solution methods, evaluate results, and apply when required. |
| LO03 | Develop new strategical approaches and solutions to the unexpected complex cases in the applications of the quality area. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explaining business concepts and their interrelationships | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explaining the basic theoretical models, numerical and statistical methods of business management | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Explaining the relationship between basic economics concepts and business management concepts | |
| PLO04 | Bilgi - Kuramsal, Olgusal | İşletme yönetiminde kullanılan kuramsal, sayısal ve istatistik yöntemlerin nasıl uygulanacağını açıklama | |
| PLO05 | Bilgi - Kuramsal, Olgusal | Explaining how to interpret the results obtained as a result of the creation/application of theoretical, numerical and statistical methods used in business management | |
| PLO06 | Bilgi - Kuramsal, Olgusal | Determine appropriate methods to solve business problems | |
| PLO07 | Bilgi - Kuramsal, Olgusal | Evaluate the results that are obtained from applications of business management methods | |
| PLO08 | Beceriler - Bilişsel, Uygulamalı | Use the basic numerical and statistical softwares | |
| PLO09 | Beceriler - Bilişsel, Uygulamalı | Use the basic enterprise resource planning (ERP) softwares | |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Working effectively individually and/or in a team | |
| PLO11 | Yetkinlikler - Öğrenme Yetkinliği | As well as professional development, improve him-/herself continuously in scientific, social, cultural and artistic fields according to his/her interests and abilities, identifying needs of learning. | |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | Being aware of the necessity of lifelong learning, constantly renewing itself by following the current developments in the field. | |
| PLO13 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Presenting information effectively by using different sources within the framework of academic rules. | |
| PLO14 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Use Turkish and at least one foreign language in accordance with the requirements in academic and business context | |
| PLO15 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Accurately express the obtained information and comments verbally and in writing | |
| PLO16 | Yetkinlikler - Alana Özgü Yetkinlik | Applying new working methods when deemed necessary by questioning traditional approaches, practices and methods | |
| PLO17 | Yetkinlikler - Alana Özgü Yetkinlik | Acting in accordance with social, scientific and professional ethical values from an entrepreneurial perspective | |
| PLO18 | Yetkinlikler - Alana Özgü Yetkinlik | Determining the most appropriate approaches, implementations and methods of business management considering sectors, their sizes, resources, cultures, goals and objectives of the enterprises | |
| PLO19 | Yetkinlikler - Alana Özgü Yetkinlik | Interpreting the effects of external environmental factors such as sector structure, competition, technology, economy, politics, culture, which affect the |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | QUALITY AND QUALITY MANAGEMENT | Reading related chapters | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 2 | 5-S METHOD | STUDENT'S RECOMMENDED SOURCES READING | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 3 | B.P.R. | STUDENT'S RECOMMENDED SOURCES READING | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 4 | BPR (CONT.) | STUDENT'S RECOMMENDED SOURCES READING | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 5 | ISO 9000 QM STD | STUDENT'S RECOMMENDED SOURCES READING | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 6 | ISO 9000 QUALITY MANAGEMENT STD. | STUDENT'S RECOMMENDED SOURCES READING | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 7 | T.P.M. | STUDENT'S RECOMMENDED SOURCES READING | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 8 | Mid-Term Exam | STUDENT'S RECOMMENDED SOURCES READING | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | TOTAL QUALITY MANAGEMENT | STUDENT'S RECOMMENDED SOURCES READING | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 10 | TOTAL QUALITY MANAGEMENT PRINCIPLES | STUDENT'S RECOMMENDED SOURCES READING | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 11 | TOTAL QUALITY MANAGEMENT PRINCIPLES | STUDENT'S RECOMMENDED SOURCES READING | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Örnek Olay |
| 12 | BUSINESS EXCELLENCE MODEL | STUDENT'S RECOMMENDED SOURCES READING | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Benzetim, Örnek Olay |
| 13 | BUSINESS EXCELLENCE MODEL | STUDENT'S RECOMMENDED SOURCES READING | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 14 | BUSINESS EXCELLENCE MODEL | STUDENT'S RECOMMENDED SOURCES READING | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Örnek Olay |
| 15 | QUALITY AWARDS | STUDENT'S RECOMMENDED SOURCES READING | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Örnek Olay |
| 16 | Term Exams | STUDENT'S RECOMMENDED SOURCES READING | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma, Benzetim, Örnek Olay, Problem Çözme |
| 17 | Term Exams | STUDENT'S RECOMMENDED SOURCES READING |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 3 | 42 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 5 | 70 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 15 | 15 |
| Final Exam | 1 | 30 | 30 |
| Total Workload (Hour) | 157 | ||
| Total Workload / 25 (h) | 6,28 | ||
| ECTS | 6 ECTS | ||