TÜRKÇE
ENGLISH
Information
| Code | TSP105 |
| Name | Front Office Services |
| Term | 2022-2023 Academic Year |
| Semester | 1. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. Halime EŞİYOK |
| Course Instructor |
Öğr. Gör. Halime EŞİYOK
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
In this course, the front desk service competencies related to the implementation of the guidance is to gain. Understanding the systematic control processes of front office activities, integrating uniformed services into in-hotel service management, business potential, in all activities of the hotel, in extraordinary situations, etc. It is aimed to comprehend the principles of security in the subjects. The other aims of the course are to comprehend the contents and control of the night front office services, to ensure that the system passes smoothly to the new day, to learn the room sales techniques and reporting, and the work flow planning and features in the shift system.
Course Content
Front desk service to recognize, to prepare personal business organization, front office operations to ensure, in coordination with other departments.
Course Precondition
The course has no prerequisites.
Resources
Front Office Management, Nihat Demirtaş
Notes
Related lecture notes. Halime EŞİYOK
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Recognizes front desk service. |
| LO02 | Makes personal preparation. |
| LO03 | Makes work organization. |
| LO04 | Provides the execution of front office operations. |
| LO05 | Provides coordination with other departments. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Tourism and travel services with the basic concepts and principles of the field that understand how their activities See new developments and technologies in the field of tourism and travel services, and understand the importance of these | 2 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Learn the tourism sector services involving public sector also has specific sensitivities and understand their behavior patterns related to these sensitivities. Tour operator and understand the intricacies of technical and operation issues. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Understanding of the importance of lifelong learning, scientific and technological advances constantly improve yourself by watching, tracking global issues to be conscious individuals. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Recognizes the valuable documents and books used in commercial life and work according to proper procedures and principles of the legislation. Office layout and personnel management, public relations, communications and make the necessary skills related to information storage gains. | 1 |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | How to recognize that the execution of administrative activities in the tourism and travel services. | 3 |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | Civil liability in the field of tourism and travel, and will have information about legislation | 3 |
| PLO07 | Beceriler - Bilişsel, Uygulamalı | It captures an important opportunity to reach the levels required by the industry in foreign languages. Labour gain the ability to run software packages may encounter in life. | 2 |
| PLO08 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Face to face communication, effective communication and features have gained power to persuade. | 3 |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Understand how it works at all levels of the travel process. | |
| PLO10 | Yetkinlikler - Öğrenme Yetkinliği | Learns the business life in general and the characteristics of businesses operating in the transportation sector in particular. | |
| PLO11 | Yetkinlikler - Alana Özgü Yetkinlik | Be sensitive to differences between people and cultures, show tolerance and respect. | 3 |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | It measures the impact of the tourism sector on the country's economy and transportation services. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | GENERAL INFORMATION ABOUT THE FRONT OFFICE | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 2 | HOSPITALITY INDUSTRY | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 3 | ORGANIZATION OF FRONT OFFICE DEPARTMENT AT HOTEL BUSINESS | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 4 | PERSONNEL MANAGEMENT IN HOTEL BUSINESS | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 5 | EQUIPMENT USED IN THE FRONT OFFICE DEPARTMENT | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 6 | SYSTEMS USED IN THE OPERATION OF THE FRONT OFFICE DEPARTMENT | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 7 | OPERATION OF THE FRONT OFFICE DEPARTMENT IN HOTEL BUSINESS | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 8 | Mid-Term Exam | preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | FRONT OFFICE DEPARTMENT AND WELCOME TO GUESTS IN HOTELS | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 10 | ROOM TYPES AND ROOM SALES | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 11 | REGULATION OF RELATIONS BETWEEN THE GUEST AND FRONT OFFICE STAFF | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 12 | RELATIONS WITH OTHER DEPARTMENTS OF THE FRONT OFFICE DEPARTMENT | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 13 | ACCOMMODATION PROCESS | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 14 | GUEST ACCOUNTS AND PAYMENT | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 15 | THE SECURITY AT FRONT OFFICE DEPARTMENT | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 16 | Term Exams | preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 1 | 13 | 13 |
| Total Workload (Hour) | 75 | ||
| Total Workload / 25 (h) | 3,00 | ||
| ECTS | 3 ECTS | ||