TÜRKÇE
ENGLISH
Information
| Code | KON227 |
| Name | Management Of Accodamation Services |
| Semester | 3. Semester |
| Duration (T+A) | 3-0 (T-A) (17 Week) |
| ECTS | 5 ECTS |
| National Credit | 3 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Dr. Öğr. Üyesi DİĞDEM ESKİYÖRÜK |
Course Goal
The general aim of the course is to gain management skills to be used in business life in the management and operation of accommodation establishments.
Course Content
Tourism industry and tourism businesses, hotel businesses and location selection, management functions in hotel businesses, rooms department in hotel businesses, food and beverage services department, purchasing department, marketing department, accounting department, human resources management in hotel businesses, information technologies, public relations in hotel businesses, innovation, technical service and security, entertainment services in hotel businesses
Course Precondition
No prerequisites for the course
Resources
Hotel Management, Atatürk University Open Education Faculty Publication, Erzurum, 2019
Notes
Lecture notes and lecture presentation
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Defines the tourism industry and tourism businesses |
| LO02 | Indicates solutions to the main problems in the field of accommodation management. |
| LO03 | Evaluates the managerial abilities that the manager should have. |
| LO04 | Explains management functions in hotel businesses |
| LO05 | Explain the departments and operation in hotel businesses |
| LO06 | Specifies the information technologies used in hotel businesses. |
| LO07 | Gives examples of innovation practices used in hotel businesses. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic concepts of business administration and the strategic, tactical, and operational dimensions of business management. | 5 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains the basic legal, social and moral rules and related legislation covering the business area. | 3 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Comprehends the planning, organization, execution, coordination and control functions of accommodation establishments management. | 5 |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Can use numerical and statistical information to research, think, analyze, establish cause-effect relationships, make decisions and establish strategies. | 3 |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Updates skills by following the innovations and changes in field. | 4 |
| PLO06 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Can carry out projects and works related to the field within the framework of quality processes, and develops the skills to work independently and in harmony with a team. | 3 |
| PLO07 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | In unforeseen complex situations that may be encountered in relation to hotel management, travel management and other types of touristic businesses, it takes responsibility and finds solutions by examining good examples in other countries and foreign sources. | 5 |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | As well as being specialized in a certain field of a tourism business, it develops the skills to support other parts of the business and adapt to sudden situations. | 4 |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Can obtain information from sources of different characteristics and in foreign languages, and observes social, scientific and ethical values. | |
| PLO10 | Yetkinlikler - Öğrenme Yetkinliği | In addition to her/his professional development, constantly improves herself/himself by identifying learning needs in scientific, social, cultural and artistic fields in line with her/his interests and abilities. | |
| PLO11 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Can communicate correctly and effectively both in written and oral form in Turkish and foreign languages, and can convey information and ideas about the field in a way that others can understand. | 3 |
| PLO12 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Performs health, safety, quality and risk assessments; works by taking measures for laws, professional conditions, ethics, fundamental personal rights and freedoms, privacy of private life, social responsibility and environmental protection. | 3 |
| PLO13 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Follows national and international external environmental and sectoral conditions at a level that can cope with cyclical fluctuations due to flexible demand conditions in the field of tourism management, uses tools to analyze a tourism business with its internal and external environment, evaluates the findings and decides. | 5 |
| PLO14 | Yetkinlikler - Alana Özgü Yetkinlik | Recognizes information systems used in hotel businesses, uses basic information technologies and software related to the field. | 4 |
| PLO15 | Yetkinlikler - Alana Özgü Yetkinlik | Evaluates domestic and foreign concepts, ideas and data in the field of tourism management with scientific methods. | 5 |
| PLO16 | Yetkinlikler - Alana Özgü Yetkinlik | Understands the socio-economic structure of tourism and its importance for the country and the world within the scope of this structure, and directs the design of the investment phase of a new business to be established in other areas of the tourism and service sector. | 4 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Tourism Industry and Tourism Businesses | Getting information about the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 2 | Definition, classification and establishment location of hotel businesses | Getting information about the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 3 | Management functions in hotel businesses | Getting information about the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 4 | Rooms section in hotel businesses | Getting information about the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 5 | Food and beverage services division in hotel businesses | Getting information about the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 6 | Purchasing, receiving and storage operations in hotel businesses | Getting information about the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 7 | Marketing in hotel businesses | Getting information about the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 8 | Midterm Exam | Repetition of the relevant units in the textbook | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Accounting department in hotel businesses | Getting information about the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 10 | Human resources management in Hotel Businesses | Getting information about the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 11 | Information technologies in hotel businesses | Getting information about the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 12 | Public relations in hotel businesses | Getting information about the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 13 | Innovation in hotel businesses | Getting information about the relavant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 14 | Technical service and security in hotel businesses | Getting information about the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 15 | Entertainment services department in hotel businesses | Getting information about the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 16 | Final Exams | Repetition of the relevant units in the textbook | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Final Exams | Repetition of the relevant units in the textbook | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 3 | 42 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 3 | 42 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 1 | 3 | 3 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 8 | 8 |
| Final Exam | 1 | 18 | 18 |
| Total Workload (Hour) | 113 | ||
| Total Workload / 25 (h) | 4,52 | ||
| ECTS | 5 ECTS | ||