TÜRKÇE
ENGLISH
Information
| Code | KON268 |
| Name | Housekeeping Management |
| Semester | 4. Semester |
| Duration (T+A) | 1-2 (T-A) (17 Week) |
| ECTS | 5 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör.Dr. OYA YILDIRIM |
Course Goal
Students gain theoretical and practical skills in the management of housekeeping.
Course Content
Principles of house keeping management, relationship of housekeeping with other departments, housekeeping employees, Housekeeping employees, position within the organization, job descriptions, major advantage of housekeeper team staffing, material planning: administration of equipment and supplies, Housekeeping chemicals and usage, Cleaning Supplies and Equipment, daily routine of housekeeping department of the hotel, housekeeping department s reports with other departments, cleaning of the guestrooms, cleaning and maintenance, swimming pool operations and management, water chemistry, pest control, security within hotel Guestrooms, laundry equipment for larger hotels,
Course Precondition
None
Resources
Kozak, Meryem Akoğlan. (2017). Housekeeping Management in Hotel Businesses, Detay Publishing, Ankara.
Notes
Kozak, Meryem Akoğlan, Çiçek, Dönüş. (2019). Housekeeping Applications Handbook, Detay Publishing, Ankara.
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Explains the relationship between the housekeeping department with other departments. |
| LO02 | Explains the planning issues in the housekeeping department. |
| LO03 | Explains the process of organizing and scheduling jobs in Housekeeping department. |
| LO04 | Explains the control process in the housekeeping department. |
| LO05 | Explains the budgeting process in the housekeeping department. |
| LO06 | Understands the hygiene and cleaning processes in the housekeeping department. |
| LO07 | Sorts the materials used in the housekeeping department. |
| LO08 | Explains security issues in the housekeeping department. |
| LO09 | Understands laundry management in housekeeping department. |
| LO10 | Implements the cleaning process of the guest room. |
| LO11 | Implements the cleaning process of the VIP guest room. |
| LO12 | Explains the points to be considered in room decoration. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic concepts of business administration and the strategic, tactical, and operational dimensions of business management. | 4 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains the basic legal, social and moral rules and related legislation covering the business area. | 3 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Comprehends the planning, organization, execution, coordination and control functions of accommodation establishments management. | 4 |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Can use numerical and statistical information to research, think, analyze, establish cause-effect relationships, make decisions and establish strategies. | 2 |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Updates skills by following the innovations and changes in field. | |
| PLO06 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Can carry out projects and works related to the field within the framework of quality processes, and develops the skills to work independently and in harmony with a team. | 5 |
| PLO07 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | In unforeseen complex situations that may be encountered in relation to hotel management, travel management and other types of touristic businesses, it takes responsibility and finds solutions by examining good examples in other countries and foreign sources. | 4 |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | As well as being specialized in a certain field of a tourism business, it develops the skills to support other parts of the business and adapt to sudden situations. | 5 |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Can obtain information from sources of different characteristics and in foreign languages, and observes social, scientific and ethical values. | |
| PLO10 | Yetkinlikler - Öğrenme Yetkinliği | In addition to her/his professional development, constantly improves herself/himself by identifying learning needs in scientific, social, cultural and artistic fields in line with her/his interests and abilities. | |
| PLO11 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Can communicate correctly and effectively both in written and oral form in Turkish and foreign languages, and can convey information and ideas about the field in a way that others can understand. | 3 |
| PLO12 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Performs health, safety, quality and risk assessments; works by taking measures for laws, professional conditions, ethics, fundamental personal rights and freedoms, privacy of private life, social responsibility and environmental protection. | 3 |
| PLO13 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Follows national and international external environmental and sectoral conditions at a level that can cope with cyclical fluctuations due to flexible demand conditions in the field of tourism management, uses tools to analyze a tourism business with its internal and external environment, evaluates the findings and decides. | |
| PLO14 | Yetkinlikler - Alana Özgü Yetkinlik | Recognizes information systems used in hotel businesses, uses basic information technologies and software related to the field. | |
| PLO15 | Yetkinlikler - Alana Özgü Yetkinlik | Evaluates domestic and foreign concepts, ideas and data in the field of tourism management with scientific methods. | |
| PLO16 | Yetkinlikler - Alana Özgü Yetkinlik | Understands the socio-economic structure of tourism and its importance for the country and the world within the scope of this structure, and directs the design of the investment phase of a new business to be established in other areas of the tourism and service sector. | 3 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Personnel Affairs and Organization, Definition of Housekeeping Services | Reading the relevant parts of the book. | Öğretim Yöntemleri: Anlatım, Gösteri |
| 2 | Planning and Information Flow Process in Housekeeping Department | Reading the relevant parts of the book. | Öğretim Yöntemleri: Anlatım, Gösteri |
| 3 | Organizing work and programming process in housekeeping management | Reading the relevant parts of the book. | Öğretim Yöntemleri: Anlatım, Gösteri |
| 4 | Control Process in the Housekeeping Department | Reading the relevant parts of the book. | Öğretim Yöntemleri: Anlatım, Gösteri |
| 5 | Budgeting Process in the Housekeeping Department | Reading the relevant parts of the book. | Öğretim Yöntemleri: Anlatım, Gösteri |
| 6 | Housekeeping Department Hygiene and Cleaning | Reading the relevant parts of the book. | Öğretim Yöntemleri: Anlatım, Gösteri |
| 7 | Room Decoration and Materials Used in Housekeeping Department | Reading the relevant parts of the book. | Öğretim Yöntemleri: Anlatım, Gösteri |
| 8 | Mid-Term Exam | Prepare for exam | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Security at the housekeeping department | Reading the relevant parts of the book. | Öğretim Yöntemleri: Alıştırma ve Uygulama, Gösterip Yaptırma |
| 10 | Laundry Services and Laundry Management at Housekeeping department | Reading the relevant parts of the book. | Öğretim Yöntemleri: Alıştırma ve Uygulama, Gösterip Yaptırma |
| 11 | Housekeeping services management application 1 | Reading the relevant parts of the book. | Öğretim Yöntemleri: Alıştırma ve Uygulama, Gösterip Yaptırma |
| 12 | Housekeeping services management application 2 | Reading the relevant parts of the book. | Öğretim Yöntemleri: Alıştırma ve Uygulama, Gösterip Yaptırma |
| 13 | Housekeeping services management application 3 | Reading the relevant parts of the book. | Öğretim Yöntemleri: Alıştırma ve Uygulama, Gösterip Yaptırma |
| 14 | Housekeeping services management application 4 | Reading the relevant parts of the book. | Öğretim Yöntemleri: Alıştırma ve Uygulama, Gösterip Yaptırma |
| 15 | Housekeeping services management application 5 | Reading the relevant parts of the book. | Öğretim Yöntemleri: Alıştırma ve Uygulama, Gösterip Yaptırma |
| 16 | Final Exams | Prepare for exam | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Final Exams | Prepare for exam | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 3 | 42 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 3 | 42 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 1 | 15 | 15 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 7 | 7 |
| Final Exam | 1 | 7 | 7 |
| Total Workload (Hour) | 113 | ||
| Total Workload / 25 (h) | 4,52 | ||
| ECTS | 5 ECTS | ||