KOS322 Crisis management in tourism

3 ECTS - 2-0 Duration (T+A)- 6. Semester- 2 National Credit
Information About Course

Information
Goal, Content & Resources
Course Learning Outcomes
Relation with Program Learning Outcome
Week Plan
Student Workload - ECTS

Information

Code KOS322
Name Crisis management in tourism
Semester 6. Semester
Duration (T+A) 2-0 (T-A) (17 Week)
ECTS 3 ECTS
National Credit 2 National Credit
Teaching Language Türkçe
Level Lisans Dersi
Type Normal
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Dr. Öğr. Üyesi DİĞDEM ESKİYÖRÜK


Course Goal

The general aim of the course is to provide a general understanding of crisis management and its functioning.

Course Content

The concept of crisis and the factors that create crisis in terms of businesses, the stages of the crisis process, its effects, the concept of crisis management, the crisis response process, the work to be done before the crisis, the work to be done during the crisis, the post-crisis management and case studies, the crisis communication process, the new media in crisis communication

Course Precondition

No prerequisites for the course

Resources

Crisis Communication and Management, T.R. Anadolu University Open Education Faculty Publication, Eskişehir, 2019

Notes

Lecture notes and lecture presentation


Course Learning Outcomes

Order Course Learning Outcomes
LO01 Explain the concept and scope of crisis
LO02 Explain the stages of the crisis
LO03 Indicates the main types of crisis
LO04 Evaluates crisis management in the tourism sector
LO05 Gives examples of the main types of crisis in the world and in Turkey
LO06 Explain the crisis management process
LO07 Explains the work to be done before, during and after the crisis.
LO08 Explain the crisis communication process


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 Bilgi - Kuramsal, Olgusal Explains the basic concepts of business administration and the strategic, tactical, and operational dimensions of business management. 2
PLO02 Bilgi - Kuramsal, Olgusal Explains the basic legal, social and moral rules and related legislation covering the business area. 1
PLO03 Bilgi - Kuramsal, Olgusal Comprehends the planning, organization, execution, coordination and control functions of accommodation establishments management. 2
PLO04 Beceriler - Bilişsel, Uygulamalı Can use numerical and statistical information to research, think, analyze, establish cause-effect relationships, make decisions and establish strategies. 3
PLO05 Beceriler - Bilişsel, Uygulamalı Updates skills by following the innovations and changes in field. 1
PLO06 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Can carry out projects and works related to the field within the framework of quality processes, and develops the skills to work independently and in harmony with a team. 2
PLO07 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği In unforeseen complex situations that may be encountered in relation to hotel management, travel management and other types of touristic businesses, it takes responsibility and finds solutions by examining good examples in other countries and foreign sources. 5
PLO08 Yetkinlikler - Öğrenme Yetkinliği As well as being specialized in a certain field of a tourism business, it develops the skills to support other parts of the business and adapt to sudden situations. 5
PLO09 Yetkinlikler - Öğrenme Yetkinliği Can obtain information from sources of different characteristics and in foreign languages, and observes social, scientific and ethical values.
PLO10 Yetkinlikler - Öğrenme Yetkinliği In addition to her/his professional development, constantly improves herself/himself by identifying learning needs in scientific, social, cultural and artistic fields in line with her/his interests and abilities.
PLO11 Yetkinlikler - İletişim ve Sosyal Yetkinlik Can communicate correctly and effectively both in written and oral form in Turkish and foreign languages, and can convey information and ideas about the field in a way that others can understand. 3
PLO12 Yetkinlikler - İletişim ve Sosyal Yetkinlik Performs health, safety, quality and risk assessments; works by taking measures for laws, professional conditions, ethics, fundamental personal rights and freedoms, privacy of private life, social responsibility and environmental protection. 4
PLO13 Yetkinlikler - İletişim ve Sosyal Yetkinlik Follows national and international external environmental and sectoral conditions at a level that can cope with cyclical fluctuations due to flexible demand conditions in the field of tourism management, uses tools to analyze a tourism business with its internal and external environment, evaluates the findings and decides. 5
PLO14 Yetkinlikler - Alana Özgü Yetkinlik Recognizes information systems used in hotel businesses, uses basic information technologies and software related to the field.
PLO15 Yetkinlikler - Alana Özgü Yetkinlik Evaluates domestic and foreign concepts, ideas and data in the field of tourism management with scientific methods.
PLO16 Yetkinlikler - Alana Özgü Yetkinlik Understands the socio-economic structure of tourism and its importance for the country and the world within the scope of this structure, and directs the design of the investment phase of a new business to be established in other areas of the tourism and service sector. 4


Week Plan

Week Topic Preparation Methods
1 The concept of crisis and the factors that create a crisis in terms of businesses Examining and researching the relevant topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
2 Stages and effects of the crisis process Examining and researching the relevant topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
3 Crises based on economic, political and natural disasters Examining and researching the relevant topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
4 Crises based on ecological, biological, social and political violence Examining and researching the relevant topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
5 Crisis management in hotel management Examining and researching the relevant topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
6 Crisis management period Examining and researching the relevant topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
7 Crisis management and strategies Examining and researching the relevant topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
8 Midterm Exam Topic repetition Ölçme Yöntemleri:
Yazılı Sınav
9 Post-crisis management Examining and researching the relevant topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
10 Crisis communication process Examining and researching the relevant topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
11 New media in crisis communication Examining and researching the relevant topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
12 The effects of major crises in the world Examining and researching the relevant topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
13 Causes of the main crisis in Turkey Examining and researching the relevant topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
14 The effects of the main crisis in Turkey Examining and researching the relevant topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
15 Consequences of the major crisis in Turkey Examining and researching the relevant topic Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
16 Final Exams Topic repetition Ölçme Yöntemleri:
Yazılı Sınav
17 Final Exams Topic repetition Ölçme Yöntemleri:
Yazılı Sınav


Student Workload - ECTS

Works Number Time (Hour) Workload (Hour)
Course Related Works
Class Time (Exam weeks are excluded) 14 2 28
Out of Class Study (Preliminary Work, Practice) 14 2 28
Assesment Related Works
Homeworks, Projects, Others 1 2 2
Mid-term Exams (Written, Oral, etc.) 1 7 7
Final Exam 1 18 18
Total Workload (Hour) 83
Total Workload / 25 (h) 3,32
ECTS 3 ECTS