TÜRKÇE
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Information
| Code | TSP227 |
| Name | Tour Operator and Travel Agency |
| Term | 2024-2025 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 2 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. Halime EŞİYOK |
| Course Instructor |
Öğr. Gör. Halime EŞİYOK
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
To provide basic knowledge and skills about the operation, management and role of tour operators and travel agencies in the sector.
Course Content
Travel distribution systems, Classification of travel agencies, Travel agency organizational structure, Organizations related to tourism and travel agencies, Legislation Related to Travel Agencies, Travel Agency Transactions, Agency Related Agreements, Concept of Tour Operator and Place and Importance of Tour Operators in the Distribution System, Package Tours, Reasons for Preference, Production of Package Tours, Package Tour Consumption Stage and Tour Operator-Meeting Agency-Hotel Agreements, Tour Management in Travel Agencies, Transfer Transactions, Package Tour Operation.
Course Precondition
The course has no prerequisites.
Resources
Travel Agency and Tour Operation, Erkan Sezgin; Travel Agency and Tour Operation, Mısırlı, İ. (2008). Seçkin Publications and Related lecture notes, Halime EŞİYOK.
Notes
Travel Agencies and Tour Operator Management. İçöz, O.(2003), Turhan Bookstore and related articles, theses, proceedings books and information obtained from the internet.
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Explains the basic concepts, operation and legal framework of tour operating and travel agency. |
| LO02 | Evaluates the role and importance of travel agencies and tour operators in the tourism sector. |
| LO03 | Analyzes the organizational structure and operational processes of travel agencies. |
| LO04 | Plans and manages the preparation process of tour packages, tours and itineraries. |
| LO05 | Takes an active role in reservation, ticketing and customer relations management processes. |
| LO06 | It uses digital systems and technologies used in tour operators and travel agencies. |
| LO07 | Develops effective communication and problem-solving skills to ensure customer satisfaction. |
| LO08 | Acts in accordance with ethical rules and sustainability principles in the travel agency and tour operating sector. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic concepts and practices in the field of tourism and travel services. | 3 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Analyzes the structure, functioning and main actors of the tourism sector. | 3 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Explains basic strategies in tourism marketing, sales and customer relations. | |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Conducts operational processes related to travel agencies, tour operators and accommodation businesses. | 4 |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Effectively uses current reservation and ticketing systems used in the industry. | 3 |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | It follows digitalization and innovative technologies in the tourism sector and integrates them into applications. | 3 |
| PLO07 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Face to face communication, effective communication and features have gained power to persuade. | |
| PLO08 | Beceriler - Bilişsel, Uygulamalı | Uses basic computer software, information and communication technologies. | |
| PLO09 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Communicates verbally and in writing regarding the sector using foreign language knowledge. | |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Ensures guest satisfaction using customer relationship management principles. | |
| PLO11 | Yetkinlikler - Alana Özgü Yetkinlik | Be sensitive to differences between people and cultures, show tolerance and respect. | |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | It measures the impact of the tourism sector on the country's economy and transportation services. | |
| PLO13 | Yetkinlikler - Öğrenme Yetkinliği | Acts within the framework of tourism law, consumer rights and professional ethical rules. | |
| PLO14 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Acts in accordance with the environmentally sensitive and sustainable tourism approach. | 3 |
| PLO15 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Uses teamwork, leadership and problem-solving skills effectively. | |
| PLO16 | Yetkinlikler - Öğrenme Yetkinliği | He/she is aware of entrepreneurship, professional development and career management and constantly improves himself/herself in this direction. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Factors Driving People to Travel, History of tourism and travel | Course information packages are examined | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 2 | Travel distribution systems | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 3 | Classification of travel agencies | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 4 | Travel agency organizational structure | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 5 | Organizations related to tourism and travel agencies | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Beyin Fırtınası |
| 6 | Legislation on Travel Agencies | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Beyin Fırtınası |
| 7 | Travel agency procedures | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Beyin Fırtınası |
| 8 | Mid-Term | Preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Travel Agency Contracts | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 10 | Tour Operator Concept and Its Place in the Tour Operator Distribution System And Its Significance | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 11 | Package Tours, Reasons to Choose, Production of Package Tours | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 12 | Package Tour Consumption Phase And Tour Operator-Welcoming Agency-Hotel Agreements | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Beyin Fırtınası |
| 13 | Tour Management in Travel Agencies, Transfer Operations | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 14 | Package Tour Operation | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 15 | Sample tour applications | Lecture notes are reviewed | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 16 | Term Exams | Preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | Preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 1 | 14 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 3 | 3 |
| Final Exam | 1 | 5 | 5 |
| Total Workload (Hour) | 50 | ||
| Total Workload / 25 (h) | 2,00 | ||
| ECTS | 2 ECTS | ||