TÜRKÇE
ENGLISH
Information
| Code | TSP226 |
| Name | GUIDANCE SERVICES |
| Term | 2024-2025 Academic Year |
| Semester | 4. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 2 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. Halime EŞİYOK |
| Course Instructor |
Öğr. Gör. Halime EŞİYOK
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
It is aimed to gain information on Professional Tourist Guidance services in Turkey and in the World, to have information about the current situation of tourist guiding, to know the training and characteristics of tourist guiding, and to have information about the activities of planning and realizing the tour program.
Course Content
Professional Tourist Guiding the current situation in Turkey and in the world, Characteristics of contacts, Features of vocational guidance, legal requirements, Tour Programme, Tour type, Tour Organizations.
Course Precondition
The course has no prerequisites.
Resources
Albuz, N., Çakmak, T., Eren, A., Tekin, Ö., Yeşildağ, G. N. G. (2018). Introduction to Tourist Guiding, Ankara, Detay Publishing; Batman, O., Yıldırgan R., Demirtaş N. (2001). Tourism Guidance, Sakarya. Ahipaşaoğlu, S. H. (2001). Guidance in Tourism, Ankara; Related lecture notes, Halime EŞİYOK.
Notes
Ahipaşaoğlu, S. H. (2001). Guidance in Tourism, Ankara; Current information, articles and proceedings books obtained from the internet.
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Explains the basic concepts and history of tourist guiding. |
| LO02 | Understands the duties, responsibilities and ethical rules of the tour guide. |
| LO03 | Applies communication and presentation skills required in guidance services. |
| LO04 | Have knowledge about tour routes and destination management. |
| LO05 | Directs tourist groups effectively and develops crisis management skills. |
| LO06 | Have basic knowledge about the cultural heritage of Türkiye and the world. |
| LO07 | Uses methods to ensure customer satisfaction in tour guiding processes. |
| LO08 | Provides guidance services in accordance with tourism legislation. |
| LO09 | Explains guidance approaches to alternative tourism types. |
| LO10 | Uses digitalization and new technologies in the guidance profession. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic concepts and practices in the field of tourism and travel services. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Analyzes the structure, functioning and main actors of the tourism sector. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Explains basic strategies in tourism marketing, sales and customer relations. | |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Conducts operational processes related to travel agencies, tour operators and accommodation businesses. | 3 |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Effectively uses current reservation and ticketing systems used in the industry. | |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | It follows digitalization and innovative technologies in the tourism sector and integrates them into applications. | 3 |
| PLO07 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Face to face communication, effective communication and features have gained power to persuade. | 4 |
| PLO08 | Beceriler - Bilişsel, Uygulamalı | Uses basic computer software, information and communication technologies. | |
| PLO09 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Communicates verbally and in writing regarding the sector using foreign language knowledge. | 4 |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Ensures guest satisfaction using customer relationship management principles. | 4 |
| PLO11 | Yetkinlikler - Alana Özgü Yetkinlik | Be sensitive to differences between people and cultures, show tolerance and respect. | 4 |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | It measures the impact of the tourism sector on the country's economy and transportation services. | |
| PLO13 | Yetkinlikler - Öğrenme Yetkinliği | Acts within the framework of tourism law, consumer rights and professional ethical rules. | |
| PLO14 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Acts in accordance with the environmentally sensitive and sustainable tourism approach. | |
| PLO15 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Uses teamwork, leadership and problem-solving skills effectively. | 4 |
| PLO16 | Yetkinlikler - Öğrenme Yetkinliği | He/she is aware of entrepreneurship, professional development and career management and constantly improves himself/herself in this direction. | 3 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Examine the brief history of the development of guidance | Review of course information packets | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 2 | In Turkey Professional Tourist Guides Training and the Organization Examination | Reading lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 3 | Examination Tours types | Reading lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 4 | Examination Group types | Reading lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 5 | İn the Tour realization compairing members task by comparing | Reading lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 6 | Guide examination of its place in the tourism sector | Reading lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 7 | Examination of the tour widely practiced in Turkey | Reading lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 8 | Mid-Term | Preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Great examination of Turkey tour | Reading lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 10 | Investigation of Central and Eastern Anatolia tour | Reading lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 11 | Coastal city tour and Black Sea Tour examination , | Reading lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 12 | Examination of GAP tour | Reading lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 13 | Examination of İstanbul tour | Reading lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 14 | Tours the realization and management | Reading lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 15 | Example Tour Planning and Management | Reading lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 16 | Term exam | Preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term exam | Preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 1 | 14 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 3 | 3 |
| Final Exam | 1 | 5 | 5 |
| Total Workload (Hour) | 50 | ||
| Total Workload / 25 (h) | 2,00 | ||
| ECTS | 2 ECTS | ||