TÜRKÇE
ENGLISH
Information
| Unit | TOURISM AND HOTEL MANAGEMENT ACADEMY |
| ACCOMMODATION SERVICES PR. | |
| Code | KON127 |
| Name | Business Etiquette |
| Term | 2024-2025 Academic Year |
| Semester | 1. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Label | E Elective |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Prof. Dr. MEHMET CİHAN YAVUZ |
| Course Instructor |
The current term course schedule has not been prepared yet. Previous term groups and teaching staff are shown.
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Course Goal / Objective
Teaching appropriate behaviour for formal places and situations.
Course Content
Rules and behaviours in different formal places and situations.
Course Precondition
None
Resources
Aytürk, Nihat (2017), Business Etiquette and Social Code of Conduct, Nobel Publishing
Notes
Yavuz, Mehmet Cihan (2022), Lecture notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | 1-Explains public, social and private space concepts |
| LO02 | 2-Lists essential behaviours and rules in public spaces |
| LO03 | 3-Apply protocol rules for dressing adequately in official-formal place, vehicle, meeting, dinner-lunch, visiting and welcoming. |
| LO04 | 4-Explain business and ethiquettes rules to people working under his/her responsibility. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic concepts of business administration and the strategic, tactical, and operational dimensions of business management. | 5 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains the basic legal, social and moral rules and related legislation covering the business area. | 3 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Comprehends the planning, organization, execution, coordination and control functions of accommodation establishments management. | 3 |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Can use numerical and statistical information to research, think, analyze, establish cause-effect relationships, make decisions and establish strategies. | |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Updates skills by following the innovations and changes in field. | |
| PLO06 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Can carry out projects and works related to the field within the framework of quality processes, and develops the skills to work independently and in harmony with a team. | 3 |
| PLO07 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | In unforeseen complex situations that may be encountered in relation to hotel management, travel management and other types of touristic businesses, it takes responsibility and finds solutions by examining good examples in other countries and foreign sources. | |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | As well as being specialized in a certain field of a tourism business, it develops the skills to support other parts of the business and adapt to sudden situations. | 4 |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Can obtain information from sources of different characteristics and in foreign languages, and observes social, scientific and ethical values. | |
| PLO10 | Yetkinlikler - Öğrenme Yetkinliği | In addition to her/his professional development, constantly improves herself/himself by identifying learning needs in scientific, social, cultural and artistic fields in line with her/his interests and abilities. | 5 |
| PLO11 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Can communicate correctly and effectively both in written and oral form in Turkish and foreign languages, and can convey information and ideas about the field in a way that others can understand. | 4 |
| PLO12 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Performs health, safety, quality and risk assessments; works by taking measures for laws, professional conditions, ethics, fundamental personal rights and freedoms, privacy of private life, social responsibility and environmental protection. | |
| PLO13 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Follows national and international external environmental and sectoral conditions at a level that can cope with cyclical fluctuations due to flexible demand conditions in the field of tourism management, uses tools to analyze a tourism business with its internal and external environment, evaluates the findings and decides. | |
| PLO14 | Yetkinlikler - Alana Özgü Yetkinlik | Recognizes information systems used in hotel businesses, uses basic information technologies and software related to the field. | |
| PLO15 | Yetkinlikler - Alana Özgü Yetkinlik | Evaluates domestic and foreign concepts, ideas and data in the field of tourism management with scientific methods. | |
| PLO16 | Yetkinlikler - Alana Özgü Yetkinlik | Understands the socio-economic structure of tourism and its importance for the country and the world within the scope of this structure, and directs the design of the investment phase of a new business to be established in other areas of the tourism and service sector. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Private, social and formal places | Reading text book. | Öğretim Yöntemleri: Anlatım, Tartışma |
| 2 | Meaning and Importance of Business Etiquette | Reading text book. | Öğretim Yöntemleri: Anlatım, Tartışma |
| 3 | Business Etiquette Issues | Reading text book. | Öğretim Yöntemleri: Anlatım, Tartışma |
| 4 | Principles of Business Etiquette | Reading text book. | Öğretim Yöntemleri: Anlatım, Tartışma |
| 5 | Presentation Right in Management | Reading text book. | Öğretim Yöntemleri: Anlatım, Tartışma |
| 6 | Precedence and Primacy | Reading text book. | Öğretim Yöntemleri: Anlatım, Tartışma |
| 7 | Meaning of Behaviours in Formal World | Reading text book. | Öğretim Yöntemleri: Anlatım, Tartışma |
| 8 | Mid-Term Exam | Prepare for Exam | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Business Etiquette in Office | Reading text book. | Öğretim Yöntemleri: Anlatım, Tartışma, Gösterip Yaptırma, Rol Oynama |
| 10 | Business Etiquette in Meeting | Reading text book. | Öğretim Yöntemleri: Anlatım, Tartışma |
| 11 | Business Etiquette in Automobiles | Reading text book. | Öğretim Yöntemleri: Anlatım, Tartışma |
| 12 | Business Etiquette in Formal Writing | Reading text book. | Öğretim Yöntemleri: Anlatım, Tartışma |
| 13 | Business Etiquette in Ceremonies | Reading text book. | Öğretim Yöntemleri: Anlatım, Tartışma |
| 14 | Dress codes in business | Reading text book. | Öğretim Yöntemleri: Anlatım, Tartışma |
| 15 | Business Etiquette in Dinner and Coktails | Reading text book. | Öğretim Yöntemleri: Anlatım, Tartışma |
| 16 | Final Exam | Prepare for Exam | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Final Exam | Prepare for Exam | Ölçme Yöntemleri: Yazılı Sınav |
Assessment (Exam) Methods and Criteria
Current term shares have not yet been determined. Shares of the previous term are shown.
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 10 | 10 |
| Final Exam | 1 | 10 | 10 |
| Total Workload (Hour) | 76 | ||
| Total Workload / 25 (h) | 3,04 | ||
| ECTS | 3 ECTS | ||