TÜRKÇE
ENGLISH
Information
| Unit | TOURISM AND HOTEL MANAGEMENT ACADEMY |
| ACCOMMODATION SERVICES PR. | |
| Code | KOS322 |
| Name | Crisis management in tourism |
| Term | 2024-2025 Academic Year |
| Semester | 6. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Label | E Elective |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Dr. Öğr. Üyesi DİĞDEM ESKİYÖRÜK |
| Course Instructor |
The current term course schedule has not been prepared yet. Previous term groups and teaching staff are shown.
|
Course Goal / Objective
The general aim of the course is to provide a general understanding of crisis management and its functioning.
Course Content
The concept of crisis and the factors that create crisis in terms of businesses, the stages of the crisis process, its effects, the concept of crisis management, the crisis response process, the work to be done before the crisis, the work to be done during the crisis, the post-crisis management and case studies, the crisis communication process, the new media in crisis communication
Course Precondition
No prerequisites for the course
Resources
Crisis Communication and Management, T.R. Anadolu University Open Education Faculty Publication, Eskişehir, 2019
Notes
Lecture notes and lecture presentation
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Explain the concept and scope of crisis |
| LO02 | Explain the stages of the crisis |
| LO03 | Indicates the main types of crisis |
| LO04 | Evaluates crisis management in the tourism sector |
| LO05 | Gives examples of the main types of crisis in the world and in Turkey |
| LO06 | Explain the crisis management process |
| LO07 | Explains the work to be done before, during and after the crisis. |
| LO08 | Explain the crisis communication process |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic concepts of business administration and the strategic, tactical, and operational dimensions of business management. | 2 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains the basic legal, social and moral rules and related legislation covering the business area. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Comprehends the planning, organization, execution, coordination and control functions of accommodation establishments management. | 3 |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Can use numerical and statistical information to research, think, analyze, establish cause-effect relationships, make decisions and establish strategies. | 2 |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Updates skills by following the innovations and changes in field. | 1 |
| PLO06 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Can carry out projects and works related to the field within the framework of quality processes, and develops the skills to work independently and in harmony with a team. | |
| PLO07 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | In unforeseen complex situations that may be encountered in relation to hotel management, travel management and other types of touristic businesses, it takes responsibility and finds solutions by examining good examples in other countries and foreign sources. | 2 |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | As well as being specialized in a certain field of a tourism business, it develops the skills to support other parts of the business and adapt to sudden situations. | 2 |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Can obtain information from sources of different characteristics and in foreign languages, and observes social, scientific and ethical values. | |
| PLO10 | Yetkinlikler - Öğrenme Yetkinliği | In addition to her/his professional development, constantly improves herself/himself by identifying learning needs in scientific, social, cultural and artistic fields in line with her/his interests and abilities. | |
| PLO11 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Can communicate correctly and effectively both in written and oral form in Turkish and foreign languages, and can convey information and ideas about the field in a way that others can understand. | |
| PLO12 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Performs health, safety, quality and risk assessments; works by taking measures for laws, professional conditions, ethics, fundamental personal rights and freedoms, privacy of private life, social responsibility and environmental protection. | |
| PLO13 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Follows national and international external environmental and sectoral conditions at a level that can cope with cyclical fluctuations due to flexible demand conditions in the field of tourism management, uses tools to analyze a tourism business with its internal and external environment, evaluates the findings and decides. | 3 |
| PLO14 | Yetkinlikler - Alana Özgü Yetkinlik | Recognizes information systems used in hotel businesses, uses basic information technologies and software related to the field. | |
| PLO15 | Yetkinlikler - Alana Özgü Yetkinlik | Evaluates domestic and foreign concepts, ideas and data in the field of tourism management with scientific methods. | |
| PLO16 | Yetkinlikler - Alana Özgü Yetkinlik | Understands the socio-economic structure of tourism and its importance for the country and the world within the scope of this structure, and directs the design of the investment phase of a new business to be established in other areas of the tourism and service sector. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | The concept of crisis and the factors that create a crisis in terms of businesses | Examining and researching the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 2 | Stages and effects of the crisis process | Examining and researching the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 3 | Crises based on economic, political and natural disasters | Examining and researching the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 4 | Crises based on ecological, biological, social and political violence | Examining and researching the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 5 | Crisis management in hotel management | Examining and researching the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 6 | Crisis management period | Examining and researching the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 7 | Crisis management and strategies | Examining and researching the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 8 | Midterm Exam | Topic repetition | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Post-crisis management | Examining and researching the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 10 | Crisis communication process | Examining and researching the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 11 | New media in crisis communication | Examining and researching the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 12 | The effects of major crises in the world | Examining and researching the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 13 | Causes of the main crisis in Turkey | Examining and researching the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 14 | The effects of the main crisis in Turkey | Examining and researching the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 15 | Consequences of the major crisis in Turkey | Examining and researching the relevant topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 16 | Final Exams | Topic repetition | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Final Exams | Topic repetition | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 1 | 2 | 2 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 7 | 7 |
| Final Exam | 1 | 18 | 18 |
| Total Workload (Hour) | 83 | ||
| Total Workload / 25 (h) | 3,32 | ||
| ECTS | 3 ECTS | ||