TÜRKÇE
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Information
| Unit | FACULTY OF HEALTH SCIENCES |
| NURSING PR. | |
| Code | HMS491 |
| Name | Total Quality Management |
| Term | 2026-2027 Academic Year |
| Semester | 7. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Label | E Elective |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Doç. Dr. SERAP TORUN |
| Course Instructor |
The current term course schedule has not been prepared yet.
|
Course Goal / Objective
This course aims to introduce concepts that are related to quality management in health care and basic information on the quality and standards of international accreditation.
Course Content
The concept of quality in health care, quality measurement, improvement of service, teamwork, quality certification and accreditation in health services, and patient safety issues takes place in this course.
Course Precondition
None
Resources
Tatar Baykal Ü, Ercan Türkmen E. (2022). Management in Nursing. Akademi Press and Publishing, İstanbul.
Notes
Marriner-Tomey (2008) Guide to Nursing Management and Leadership (Guide to Nursing Management & Leadership, Mosby. Marquis BL, Huston CJ (2000) Leadership Roles and Management Functions in Nursing, Lippincott. Eren E (2007) Örgütsel Davranış ve Yönetim Psikolojisi, Beta Basım, İstanbul. Eroğlu F (2007) Davranış Bilimleri, Beta Basım, İstanbul. Baysal AC, Tekarslan E (1998) Davranış Bilimleri, İ.Ü. İşletme Fakültesi Yayın No: 275, İstanbul.l
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Knows the basic concepts of quality. |
| LO02 | Explain the historical development of quality. |
| LO03 | Understands the importance of quality in health services and defines the characteristics of quality in health services. |
| LO04 | Defines the concepts of standard and accreditation. |
| LO05 | Knows the International and National Standards and Accreditation Bodies and explains their scope. |
| LO06 | Defines nursing sensitive quality indicators. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Knows the structure and functioning of the human body; evaluates healthy and sick individuals and plans appropriate nursing care | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Knows the basic needs and factors affecting the health status of individuals, families, and society | 3 |
| PLO03 | Beceriler - Bilişsel, Uygulamalı | Plans care for health protection and promotion by using concepts, theories, and effective communication techniques specific to nursing. | 3 |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Uses scientific methods and evidence-based practices in nursing care. | 3 |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Effectively applies learning and teaching processes in nursing services. | 3 |
| PLO06 | Bilgi - Kuramsal, Olgusal | Knows health policies, as well as duties, authorities, and responsibilities in legislation and management processes. | |
| PLO07 | Bilgi - Kuramsal, Olgusal | Uses scientific knowledge production and problem-solving methods. | |
| PLO08 | Yetkinlikler - Alana Özgü Yetkinlik | Acts in accordance with ethical principles, human rights, and social values. | |
| PLO09 | Yetkinlikler - Alana Özgü Yetkinlik | Participates in policies, projects, and activities aimed at improving public health. | |
| PLO10 | Yetkinlikler - Alana Özgü Yetkinlik | Takes responsibility for solving professional problems. | 3 |
| PLO11 | Yetkinlikler - Öğrenme Yetkinliği | Is open to lifelong learning and continuously develops oneself. | 3 |
| PLO12 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Takes responsibility as an effective member of the healthcare team. | 2 |
| PLO13 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Develops oneself in professional, scientific, social, and cultural fields; uses a foreign language in their profession. | 2 |
| PLO14 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Uses information and communication technologies appropriate to their field. | 2 |
| PLO15 | Beceriler - Bilişsel, Uygulamalı | Determines nursing care priorities in situations such as disasters and epidemics, and takes an active role in crisis management. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Introduction of the course | Lecture, Question and Answer | Öğretim Yöntemleri: Soru-Cevap |
| 2 | Basic Concepts of Quality Management | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 3 | Total quality Management | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 4 | Quality in Health Care | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 5 | International Accreditation Systems-ISO 9001 | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 6 | International Accreditation Systems-ISO | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 7 | Health Institutions Accreditation System | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 8 | Mid-Term Exam | reading course resources | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | International Accreditation Systems-JCI | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 10 | International Accreditation Systems-EFQM | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 11 | Institutional Accreditation processes | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 12 | International Accreditation Systems - Magnet Validation Program | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 13 | Magnet hospital features | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 14 | National Accreditation Systems | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 15 | Turkish Standards Institute Quality processes | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 16 | Term Exams | reading course resources | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | reading course resources | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 2 | 5 | 10 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 5 | 5 |
| Final Exam | 1 | 6 | 6 |
| Total Workload (Hour) | 77 | ||
| Total Workload / 25 (h) | 3,08 | ||
| ECTS | 3 ECTS | ||