TÜRKÇE
ENGLISH
Information
| Unit | TOURISM AND HOTEL MANAGEMENT ACADEMY |
| ACCOMMODATION SERVICES PR. | |
| Code | AL104 |
| Name | German |
| Term | 2021-2022 Academic Year |
| Semester | 2. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 4 ECTS |
| National Credit | 4 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. Dr. FİLİZ ÇELİK |
| Course Instructor |
Öğr. Gör. Dr. FİLİZ ÇELİK
(Bahar)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
Establishing communication with the customer in the tourism field using
Course Content
Introduction to German in Tourism, Customer reception, Chambers, Restaurant, Bar, Orders, Dialogs
Course Precondition
Yok
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Introduction to the hotel industry and reception |
| LO02 | The registration form and questions at the reception |
| LO03 | Breakfast in the hotel |
| LO04 | Name food and drinks |
| LO05 | The hotel room and breakfast buffet |
| LO06 | Room with shower and toilet |
| LO07 | The room service |
| LO08 | Midterm exama |
| LO09 | Best regards |
| LO10 | Reserve a room on the phone |
| LO11 | roll playing games on the phone |
| LO12 | No Problem |
| LO13 | a table for two people |
| LO14 | complaints |
| LO15 | Small talk at the hotel bar |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic concepts of business administration and the strategic, tactical, and operational dimensions of business management. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains the basic legal, social and moral rules and related legislation covering the business area. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Comprehends the planning, organization, execution, coordination and control functions of accommodation establishments management. | |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Can use numerical and statistical information to research, think, analyze, establish cause-effect relationships, make decisions and establish strategies. | |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Updates skills by following the innovations and changes in field. | |
| PLO06 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Can carry out projects and works related to the field within the framework of quality processes, and develops the skills to work independently and in harmony with a team. | |
| PLO07 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | In unforeseen complex situations that may be encountered in relation to hotel management, travel management and other types of touristic businesses, it takes responsibility and finds solutions by examining good examples in other countries and foreign sources. | 3 |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | As well as being specialized in a certain field of a tourism business, it develops the skills to support other parts of the business and adapt to sudden situations. | 3 |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Can obtain information from sources of different characteristics and in foreign languages, and observes social, scientific and ethical values. | 3 |
| PLO10 | Yetkinlikler - Öğrenme Yetkinliği | In addition to her/his professional development, constantly improves herself/himself by identifying learning needs in scientific, social, cultural and artistic fields in line with her/his interests and abilities. | 3 |
| PLO11 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Can communicate correctly and effectively both in written and oral form in Turkish and foreign languages, and can convey information and ideas about the field in a way that others can understand. | 5 |
| PLO12 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Performs health, safety, quality and risk assessments; works by taking measures for laws, professional conditions, ethics, fundamental personal rights and freedoms, privacy of private life, social responsibility and environmental protection. | |
| PLO13 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Follows national and international external environmental and sectoral conditions at a level that can cope with cyclical fluctuations due to flexible demand conditions in the field of tourism management, uses tools to analyze a tourism business with its internal and external environment, evaluates the findings and decides. | |
| PLO14 | Yetkinlikler - Alana Özgü Yetkinlik | Recognizes information systems used in hotel businesses, uses basic information technologies and software related to the field. | |
| PLO15 | Yetkinlikler - Alana Özgü Yetkinlik | Evaluates domestic and foreign concepts, ideas and data in the field of tourism management with scientific methods. | 3 |
| PLO16 | Yetkinlikler - Alana Özgü Yetkinlik | Understands the socio-economic structure of tourism and its importance for the country and the world within the scope of this structure, and directs the design of the investment phase of a new business to be established in other areas of the tourism and service sector. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Introduction to the hotel industry and reception | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 2 | The registration form and questions at the reception | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 3 | Breakfast in the hotel | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 4 | role playing games at the reception | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 5 | The hotel room and breakfast buffet | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 6 | Room with shower and toilet | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 7 | The room service | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 8 | Mid-Term Exam | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 9 | Best regards | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 10 | Reserve a room on the phone | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 11 | roll playing games on the phone | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 12 | No Problem | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 13 | a table for two people | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 14 | complaints | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 15 | Small talk at the hotel bar | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 16 | Term Exams | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. | |
| 17 | Term Exams | Student Book: Menschen im Beruf Tourismus Hueber; Wörter-Bilder-Situationen Langenscheidt;Deutsche Sprache für Auslaender Schulz-Griesbach. |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 15 | 2 | 30 |
| Out of Class Study (Preliminary Work, Practice) | 15 | 2 | 30 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 15 | 2 | 30 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 1 | 1 |
| Final Exam | 1 | 1 | 1 |
| Total Workload (Hour) | 92 | ||
| Total Workload / 25 (h) | 3,68 | ||
| ECTS | 4 ECTS | ||