TÜRKÇE
ENGLISH
Information
Course Goal / Objective
To teach the front office and house keeping departmant automation program at accommodation establishments
Course Content
Does transactions of front office and housekeeping departments by using the computer automation programs, prepares and receives documents by using automation programs
Course Precondition
None
Resources
Talya Bilişim Elektra User Manual
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | To comprehend the operations of the front office and housekeeping department using computer automation programs. |
| LO02 | Prepares documents using automation programs. |
| LO03 | Comprehends the package programs applied in the course. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic concepts of business administration and the strategic, tactical, and operational dimensions of business management. | 2 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains the basic legal, social and moral rules and related legislation covering the business area. | 1 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Comprehends the planning, organization, execution, coordination and control functions of accommodation establishments management. | 3 |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Can use numerical and statistical information to research, think, analyze, establish cause-effect relationships, make decisions and establish strategies. | 4 |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Updates skills by following the innovations and changes in field. | 3 |
| PLO06 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Can carry out projects and works related to the field within the framework of quality processes, and develops the skills to work independently and in harmony with a team. | 2 |
| PLO07 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | In unforeseen complex situations that may be encountered in relation to hotel management, travel management and other types of touristic businesses, it takes responsibility and finds solutions by examining good examples in other countries and foreign sources. | |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | As well as being specialized in a certain field of a tourism business, it develops the skills to support other parts of the business and adapt to sudden situations. | 3 |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Can obtain information from sources of different characteristics and in foreign languages, and observes social, scientific and ethical values. | 2 |
| PLO10 | Yetkinlikler - Öğrenme Yetkinliği | In addition to her/his professional development, constantly improves herself/himself by identifying learning needs in scientific, social, cultural and artistic fields in line with her/his interests and abilities. | 1 |
| PLO11 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Can communicate correctly and effectively both in written and oral form in Turkish and foreign languages, and can convey information and ideas about the field in a way that others can understand. | |
| PLO12 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Performs health, safety, quality and risk assessments; works by taking measures for laws, professional conditions, ethics, fundamental personal rights and freedoms, privacy of private life, social responsibility and environmental protection. | 2 |
| PLO13 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Follows national and international external environmental and sectoral conditions at a level that can cope with cyclical fluctuations due to flexible demand conditions in the field of tourism management, uses tools to analyze a tourism business with its internal and external environment, evaluates the findings and decides. | 1 |
| PLO14 | Yetkinlikler - Alana Özgü Yetkinlik | Recognizes information systems used in hotel businesses, uses basic information technologies and software related to the field. | 5 |
| PLO15 | Yetkinlikler - Alana Özgü Yetkinlik | Evaluates domestic and foreign concepts, ideas and data in the field of tourism management with scientific methods. | 3 |
| PLO16 | Yetkinlikler - Alana Özgü Yetkinlik | Understands the socio-economic structure of tourism and its importance for the country and the world within the scope of this structure, and directs the design of the investment phase of a new business to be established in other areas of the tourism and service sector. | 1 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | general information about the Electra program package | Web content, presentations, projects, sample questions | Öğretim Yöntemleri: Anlatım, Alıştırma ve Uygulama |
| 2 | Reservation, New Reservation, Update Reservation, Wait List. | Web content, presentations, projects, sample questions | Öğretim Yöntemleri: Anlatım, Alıştırma ve Uygulama, Soru-Cevap |
| 3 | Groups reservation, Profiles, Room Plans, Floor Plans, Confirmation | Web content, presentations, projects, sample questions | Öğretim Yöntemleri: Anlatım, Alıştırma ve Uygulama |
| 4 | Check-in, Confirmation, register card and printing, Arrivals, In House Guests and guest types, Accounts, | Web content, presentations, projects, sample questions | Öğretim Yöntemleri: Anlatım, Alıştırma ve Uygulama |
| 5 | check-out, wake-up, Room Blocking, Messages | Web content, presentations, projects, sample questions | Öğretim Yöntemleri: Anlatım, Alıştırma ve Uygulama |
| 6 | voucher, Agencies contract and agreements | Web content, presentations, projects, sample questions | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Alıştırma ve Uygulama |
| 7 | black list, , on request, stop sale | Web content, presentations, projects, sample questions | Öğretim Yöntemleri: Alıştırma ve Uygulama, Anlatım |
| 8 | Mid-Term Exam | Web content, presentations, projects, sample questions | Ölçme Yöntemleri: Yazılı Sınav, Ödev |
| 9 | Cashiering, Currency Exchange, Close Cashier | Web content, presentations, projects, sample questions | Öğretim Yöntemleri: Anlatım, Alıştırma ve Uygulama |
| 10 | discount, deposit, Quick C/İ-C/O, | Web content, presentations, projects, sample questions | Öğretim Yöntemleri: Anlatım, Alıştırma ve Uygulama |
| 11 | Rooms Management, Housekeeping, Room Discrepancies | Web content, presentations, projects, sample questions | Öğretim Yöntemleri: Anlatım, Alıştırma ve Uygulama |
| 12 | memerandum and forwarding, trace | Web content, presentations, projects, sample questions | Öğretim Yöntemleri: Anlatım, Alıştırma ve Uygulama |
| 13 | Turn away, overbooking, bloka, black list | Web content, presentations, projects, sample questions | Öğretim Yöntemleri: Anlatım, Alıştırma ve Uygulama |
| 14 | price fixing, breakdown register, complaint register, CRM transaction | Web content, presentations, projects, sample questions | Öğretim Yöntemleri: Alıştırma ve Uygulama |
| 15 | genaral repetition | Web content, presentations, projects, sample questions | Öğretim Yöntemleri: Anlatım, Alıştırma ve Uygulama |
| 16 | Term Exams | Web content, presentations, projects, sample questions | Ölçme Yöntemleri: Yazılı Sınav, Ödev |
| 17 | Term Exams | Web content, presentations, projects, sample questions | Ölçme Yöntemleri: Yazılı Sınav, Ödev |
Assessment (Exam) Methods and Criteria
Current term shares have not yet been determined. Shares of the previous term are shown.
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |