TÜRKÇE
ENGLISH
Information
| Code | ILT128 |
| Name | Human Relations and Communication |
| Term | 2024-2025 Academic Year |
| Semester | 2. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Label | GC General Culture Courses E Elective |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. ZUHAL SULTAN AKBABA |
| Course Instructor |
Seda GÜVEN
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
This course aims to provide students with basic knowledge and skills in human relations and communication. It aims to contribute to a successful communication process in professional business environments by ensuring that students gain competence in effective communication, use of body language, empathy development, conflict management and professional communication.
Course Content
Concept and Importance of Communication: Definition of communication, its types and its importance in daily and business life. Verbal and Non-Verbal Communication: Effective speech, body language, gestures and facial expressions. Empathy and Listening Skills: Empathy techniques, active listening and giving feedback. Conflict Management: Conflict types, causes and solutions. Interpersonal Relationships: Improving relationships, building trust and healthy communication techniques. Professional Communication: Effective communication in the business environment, customer relations and teamwork.
Course Precondition
NA
Resources
Human Relations and Communication – Doğan Cüceloğlu
Notes
Effective Communication Techniques – Üstün Dökmen
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Communicates effectively with clients and colleagues |
| LO02 | Defines and explains types of communication. |
| LO03 | It manages communication processes between businesses and individuals. |
| LO04 | Applies etiquette in communication. |
| LO05 | Analyzes the factors that hinder communication and develops effective communication strategies. |
| LO06 | Uses body language effectively and purposefully. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic facts and concepts in the field. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains the legal regulations, professional standards and practices in the field. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Explains the processes and processes of providing services in the field. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Explain professional ethics and employee responsibilities. | |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Recognizes the physical environment, tools, equipment and technologies related to the field. | |
| PLO06 | Yetkinlikler - Alana Özgü Yetkinlik | Conducts regular health, safety and risk assessments in the field. | |
| PLO07 | Beceriler - Bilişsel, Uygulamalı | Performs work in the field within the framework of applicable laws and professional standards. | |
| PLO08 | Beceriler - Bilişsel, Uygulamalı | Acts with the awareness of social, scientific, cultural and professional ethical values. | |
| PLO09 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Works independently while performing the procedures, practices and profession in the field. | 3 |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Works as a team member in companies serving in the field. | 5 |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Acts as a manager in companies serving in the field. | |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | Follows the innovations and applications in the field. | |
| PLO13 | Yetkinlikler - Öğrenme Yetkinliği | Updates her knowledge, skills and competencies in her field and improves herself personally and professionally. | 3 |
| PLO14 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Establishes effective interpersonal and intercultural communication. | 5 |
| PLO15 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Presents the reports/projects/activities he/she has prepared in his/her field in various ways. | |
| PLO16 | Yetkinlikler - Alana Özgü Yetkinlik | Applies ethical values related to the field. | |
| PLO17 | Yetkinlikler - Alana Özgü Yetkinlik | Takes human health, social and natural environment into account while performing operations in its field. | |
| PLO18 | Yetkinlikler - Alana Özgü Yetkinlik | Takes care of personal care, cleanliness, clothing and appearance. | |
| PLO19 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Communicates at a basic level in a foreign language. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Orientation, Definition of Communication and Its Importance | Obtaining information from various sources about the subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 2 | Models Explaining Communication Process and Communication Process | Obtaining information from various sources about the subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 3 | Types of Communication | Obtaining information from various sources about the subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 4 | Culture and Communication - Interpersonal Communication | Obtaining information from various sources about the subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 5 | Mass Communication, Media, Media Literacy | Obtaining information from various sources about the subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 6 | Organizational Communication, Corporate Communication | Obtaining information from various sources about the subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 7 | Communication in Business Life, Communication in Group 1 | Obtaining information from various sources about the subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 8 | Mid-Term Exam | Repeat of all subjects | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Communication in Business Life, Communication in Group 2 | Obtaining information from various sources about the subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 10 | Body Language | Obtaining information from various sources about the subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 11 | Reference Frame, Receipt Codes, Stereotype | Obtaining information from various sources about the subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 12 | Conflict and Communication, Persuasive Communication 1 | Obtaining information from various sources about the subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 13 | Conflict and Communication, Persuasive Communication 2 | Obtaining information from various sources about the subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 14 | Communication Accidents | Obtaining information from various sources about the subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 15 | Summary of All Topics | Obtaining information from various sources about the subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 16 | Term Exams 1 | Revisiting the information of the whole period | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams 2 | Revisiting the information of the whole period | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 1 | 16 | 16 |
| Total Workload (Hour) | 78 | ||
| Total Workload / 25 (h) | 3,12 | ||
| ECTS | 3 ECTS | ||