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Information
| Unit | ADANA VOCATIONAL SCHOOL |
| Tourism and travel services | |
| Code | TSP238 |
| Name | Organizational Behavior in Tourism |
| Term | 2024-2025 Academic Year |
| Semester | 4. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Label | E Elective |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör.Dr. SEVAL RENKAL DIBLAN |
| Course Instructor |
Öğr. Gör.Dr. SEVAL RENKAL DIBLAN
(Bahar)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
To understand the effects of human behaviors in organizations
Course Content
To provide information and gain a perspective on current and selected issues necessary to understand, explain and manage human behavior in organizations and the factors affecting these behaviors. The course briefly focuses on basic organizational behavior issues such as personality, communication, leadership, motivation and conflict, and then current organizational behavior issues are discussed. Topics are reinforced with business case studies aimed at understanding and analyzing individual and group behavior in the business environment.
Course Precondition
No prerequisites
Resources
Robbins, S ve Judge, T. (2018), Organizational Behavior, Pearson Education Limited, Eighteened Edition. Buelens, M. (2011), Organizational Behavior, McGraw-Hill, 4th Edition.
Notes
Presentations and lecturer's notes.
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Understands and explains human behavior in organizations. |
| LO02 | Can distinguish the types of behavior required for success in organizations. |
| LO03 | Can apply theoretical knowledge about organizational behavior to behavioral and managerial problems. |
| LO04 | Can analyze attitudes towards the organization. |
| LO05 | Can analyze behavioral and managerial problems on individual, group and organizational levels. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic concepts and practices in the field of tourism and travel services. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Analyzes the structure, functioning and main actors of the tourism sector. | 3 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Explains basic strategies in tourism marketing, sales and customer relations. | 3 |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Conducts operational processes related to travel agencies, tour operators and accommodation businesses. | |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Effectively uses current reservation and ticketing systems used in the industry. | |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | It follows digitalization and innovative technologies in the tourism sector and integrates them into applications. | |
| PLO07 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Face to face communication, effective communication and features have gained power to persuade. | 5 |
| PLO08 | Beceriler - Bilişsel, Uygulamalı | Uses basic computer software, information and communication technologies. | |
| PLO09 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Communicates verbally and in writing regarding the sector using foreign language knowledge. | |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Ensures guest satisfaction using customer relationship management principles. | 2 |
| PLO11 | Yetkinlikler - Alana Özgü Yetkinlik | Be sensitive to differences between people and cultures, show tolerance and respect. | 5 |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | It measures the impact of the tourism sector on the country's economy and transportation services. | |
| PLO13 | Yetkinlikler - Öğrenme Yetkinliği | Acts within the framework of tourism law, consumer rights and professional ethical rules. | |
| PLO14 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Acts in accordance with the environmentally sensitive and sustainable tourism approach. | |
| PLO15 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Uses teamwork, leadership and problem-solving skills effectively. | 5 |
| PLO16 | Yetkinlikler - Öğrenme Yetkinliği | He/she is aware of entrepreneurship, professional development and career management and constantly improves himself/herself in this direction. | 3 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | The importance of organizational behavior | Review of course information packets | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 2 | Variables which affects organizational behavior and the relationship of organizational behavior with other sciences | Doing some research about the subject | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 3 | Management labyrinth and its main elements | Case study | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 4 | The concept of personality, factors affecting the development of personality and theoretical approaches | readings about related topic | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 5 | Measuring personality and basic personality traits that affect organizational behavior | Case study | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 6 | Communication | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 7 | Motivation (definition, meaning for the manager and its relationship with work) | General revision | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 8 | Mid-Term Exam | preparation fpr the exam | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Motivation Theories | Case study | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 10 | Definition of culture and organizational culture, culture and management relations | Watching some documentaries relevant to the subject | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 11 | Structure and functions of organizational culture | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 12 | Leadership | Doing some research about the relevant subject | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 13 | Groups in organizations | Discussing the research that are relevant to the subject | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 14 | Conflict management in organizations | readings about related topic | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 15 | Current concepts in organizational behavior | General revision | Öğretim Yöntemleri: Soru-Cevap, Anlatım |
| 16 | Term Exams | preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 1 | 16 | 16 |
| Total Workload (Hour) | 78 | ||
| Total Workload / 25 (h) | 3,12 | ||
| ECTS | 3 ECTS | ||